Customer reviews of Materiel-velo.com

You returned a pair of shoes without its original packaging, which normally makes the return non-compliant with our return conditions.

You then indicated that you wanted an exchange for another size, leaving us the choice between two different sizes. We therefore contacted you to find out which specific size you wanted, but no response was received despite our message.

In the absence of a response from you for fifteen days, and in order to close the file, we proceeded to send a replacement order.

We also draw your attention to the fact that your request involved a change of size greater than two sizes, which is not trivial and generally requires explicit validation from the customer, given the constraints of availability and size consistency.

We are sincerely sorry if you perceived unsatisfactory treatment from our after-sales service. However, we believe we have done what was necessary to respond favorably to your request, despite an initially non-compliant situation with the return conditions.

We remain at your disposal for any further information.

Best regards,
The Materiel-velo.com team