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C
Rating: 5 out of 5
Always on top, Bike Material.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 754 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
Reviews 2, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
I received the order quickly, nothing to complain about.
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P
Rating: 5 out of 5
Very satisfied with my order and the site
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S
Rating: 5 out of 5
Perfect as always with Matériel Vélo . com
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J
Rating: 5 out of 5
The best. Never disappointed with Materiel-vélo.com. Wide choice at the best price. If you need information... efficient and friendly team. Fast delivery. Possibility of return in case of problem. What more could you ask for?
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S
Rating: 5 out of 5
Very good and fast
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J
Rating: 5 out of 5
Top. As with every order. No issues
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P
Rating: 5 out of 5
Tire discovered three years ago when I bought my new bike. I really like the look of the black version. On the road, grip is there even in the rain. Difficult to mount on my carbon rims. So I pre-mount them on old aluminum rims to relax them. A bit too sensitive to punctures, especially on gravel. Hence the downside and the star less.
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M
Rating: 5 out of 5
Very good relationship with the customer service which is responsive and very competent. Thank you
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F
Rating: 5 out of 5
Wide choice, competitive prices and free shipping
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F
Rating: 5 out of 5
I recommend. Deadline respected.
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J
Rating: 5 out of 5
Nothing to report.
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H
Rating: 5 out of 5
Nothing to report.
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F
Rating: 2 out of 5
The fact that returns are chargeable is not normal. When buying online, it is impossible to know the correct size, so we should be able to return clothing for free if we find a size issue.
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Response from Materiel-velo.com
Thank you for taking the time to share your opinion.
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
F
Rating: 5 out of 5
Serious company, no bad surprises, it's the "bike" site I use the most.
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A
Rating: 5 out of 5
top
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C
Rating: 5 out of 5
Cheaper than on most sites.
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C
Rating: 5 out of 5
Delivery in two days is perfect
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F
Rating: 5 out of 5
compliant and fast
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C
Rating: 5 out of 5
fast delivery is compliant
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M
Rating: 4 out of 5
Nothing to report.
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P
Rating: 5 out of 5
Very satisfied
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C
Rating: 4 out of 5
Price a bit higher, but fast service.
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T
Rating: 5 out of 5
Perfectly perfect…
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G
Rating: 5 out of 5
Order delivered within the announced timeframe.
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D
Rating: 5 out of 5
Perfect.
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G
Rating: 5 out of 5
Always satisfied with my purchases and the fast delivery.
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B
Rating: 5 out of 5
Sent quickly, very good reliable site
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C
Rating: 5 out of 5
Easy to reach customer service by phone if needed and a consultant. Delivery is fast and careful. Prices are attractive.
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A
Rating: 5 out of 5
Everything went well for the order as well as the delivery. The product is in accordance with what is announced.
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Y
Rating: 5 out of 5
Never had a problem!!
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R
Rating: 5 out of 5
Perfect delivery as usual
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D
Rating: 5 out of 5
satisfied with my delivery, deadline respected
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G
Rating: 5 out of 5
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A
Rating: 2 out of 5
The preparation and shipping time for the order was too long for me to pick up my order in store on the scheduled date. The cancellation request by phone was not confirmed. I am still waiting. At least a week lost for products I needed quickly.
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Response from Materiel-velo.com
Hello,
We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.
Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.
Thank you for your understanding.
The Materiel-velo.com team
We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.
Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.
Thank you for your understanding.
The Materiel-velo.com team
G
Rating: 5 out of 5
Delivery conforms to my order. I greatly appreciate the ease of picking it up at the nearby bike material store (33 Gironde) a flawless experience.
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M
Rating: 5 out of 5
Package arrived on time and as ordered... Very satisfied with this first experience... Best regards, Michel
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L
Rating: 5 out of 5
Fast delivery and compliant package.
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G
Rating: 4 out of 5
Equipment within standards and delivered quickly.
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J
Rating: 5 out of 5
Order as expected and fast delivery.
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