The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
I requested a 700x35 tube, but the tubes I received are 700x32
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Response from Materiel-velo.com
Hello Alain,
Thank you for taking the time to leave a review. We are sorry but upon retracing our preparation process we do not notice any error on the air tubes. If you have photos of the packaging of the tubes you can send them via the contact form. We will be able to find a solution.
Best regards,
The Materiel-velo.com team
J
Jean Louis G.
Rating: 2 out of 5
following a purchase from 19/01/2026
ORDER NOT COMPLETE
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was not complete. You have exchanged with our customer service to resolve the issue. Please feel free to contact us directly so that we can assist you.
Best regards,
The Materiel-velo.com team
P
Patrick-Danielle G.
Rating: 2 out of 5
following a purchase from 18/01/2026
The pump head does not match the description which states "an automatic pump head". Is that not the case? Do you have a solution to replace this pump head?
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.
Best regards,
The Materiel-velo.com team
S
Sébastien B.
Rating: 2 out of 5
following a purchase from 03/01/2026
I had ordered items that turned out to be unavailable. I had to contact you to find out.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered availability issues with your order. The period after the end-of-year holidays tends to extend some restocking delays from our suppliers. Please feel free to contact us for any other requests.
Best regards,
The Materiel-velo.com team
G
Gotteland J.
Rating: 2 out of 5
following a purchase from 08/01/2026
Never within the announced deadlines, and no information on pending orders.
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 8 days, and we are sorry for that. This is an event beyond our control and we are certain we can do better next time.
Remaining at your disposal,
The Materiel-velo.com team
T
Thibault W.
Rating: 2 out of 5
following a purchase from 10/01/2026
After an order over 300 euros, I find it more than limited to have to pay for the return of a product that does not fit. This is not the first time I have had issues with your company online or in-store... having beautiful bikes for sale on your site is not everything, service is essential when you are a merchant. Really very disappointed, I will unfortunately not return to your stores or your site. Such a shame.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the return fees and are sorry to learn that you have encountered issues with our service, both online and in-store. Your feedback is valuable and will help us improve our offering.
It is specified in our terms that returns, unless in specific cases, are at the customer's expense. We hope to have the opportunity to regain your trust in the future and remain at your disposal.
Best regards,
The Materiel-velo.com team
P
Pascale P.
Rating: 2 out of 5
following a purchase from 08/01/2026
Very disappointed because the order was placed on January 8 and the package was delivered by DPD on January 23, whereas it was indicated delivery in 2/3 working days. DPD never called me to find a solution for delivery and supposedly could not deliver to the Super U pickup point that I was offered to select as a pickup point. The home trainer seems to be a good product after a first use. Little noise and easy to install.
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Response from Materiel-velo.com
Hello Pascale,
Thank you for your feedback and we are sorry to learn that your delivery experience did not meet your expectations. We understand how frustrating this can be and take your comments very seriously. We did our best with DPD to resolve the situation, which was beyond our control.
Regarding the home trainer, we are glad that you found it easy to install and quiet. If you need further assistance or have questions, please do not hesitate to contact us. We remain at your disposal to improve your satisfaction.
Best regards,
The Materiel-velo.com team
G
Guillaume B.
Rating: 2 out of 5
following a purchase from 03/01/2026
Delivery time too long
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. The item ordered was indicated as shipping within 2-4 days at the time of your order.
We shipped your order as soon as we received the restocking, which unfortunately arrived a few days late. The delivery took place within 48 hours after shipping.
We strive to minimize our delays to satisfy you and are sure we can do better next time.
Best regards,
The Materiel-velo.com team
D
De Bellis F.
Rating: 2 out of 5
following a purchase from 26/11/2025
I have not yet received everything!
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that there was a significant delay in delivery. Indeed, your package was held by Swiss customs for about ten days. This is an event beyond our control, but we have noted that your order was delivered today.
Best regards,
The Materiel-velo.com team
D
Didier R.
Rating: 2 out of 5
following a purchase from 11/01/2026
Instructions unclear and impossible to fix on the seat post. The rubber has also broken. A loyal customer of Matériel Vélo, I am disappointed.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we are sorry to learn that your experience was not satisfactory with this product. We have not received similar feedback regarding this product. Please do not hesitate to contact us via the customer service form directly so that we can provide you with a solution if possible.
Best regards,
The Matériel Vélo team
S
Steeve B.
Rating: 2 out of 5
following a purchase from 29/12/2025
Processing an exchange is too long... with product return
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Response from Materiel-velo.com
You returned a pair of shoes without its original packaging, which normally makes the return non-compliant with our return conditions.
You then indicated that you wanted an exchange for another size, leaving us the choice between two different sizes. We therefore contacted you to find out which specific size you wanted, but no response was received despite our message.
In the absence of a response from you for fifteen days, and in order to close the file, we proceeded to send a replacement order.
We also draw your attention to the fact that your request involved a change of size greater than two sizes, which is not trivial and generally requires explicit validation from the customer, given the constraints of availability and size consistency.
We are sincerely sorry if you perceived unsatisfactory treatment from our after-sales service. However, we believe we have done what was necessary to respond favorably to your request, despite an initially non-compliant situation with the return conditions.
We remain at your disposal for any further information.
Best regards,
The Materiel-velo.com team
P
Patrick P.
Rating: 2 out of 5
following a purchase from 27/12/2025
Package still not received...
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Response from Materiel-velo.com
We are sorry for the inconvenience. Your package was returned to us due to a delivery impossibility and we sent you an email on 09/01 to offer to reship it.
While waiting for your response, we remain at your disposal at 04 74 694 694 or via the contact form.
T
Thomas G.
Rating: 2 out of 5
following a purchase from 02/12/2025
Order placed on 02/12, received on the 31st and not in full. Otherwise, customer service is reachable.
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Response from Materiel-velo.com
Hello Thomas,
Thank you for taking the time to share your experience. We are sorry to learn that your order was not delivered in full due to a shortage from our supplier and we have refunded the missing part. Rest assured that we are doing our best to improve our services.
Best regards,
The Materiel-velo.com team
P
Pierre P.
Rating: 2 out of 5
following a purchase from 20/12/2025
5
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Lukas A.
Rating: 2 out of 5
following a purchase from 16/12/2025
The shipping costs are too high.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We understand that shipping costs can be a concern and we are continually looking for solutions to improve our customers' experience. Please note that the fees you paid are only a contribution to costs that are actually much higher.
Best regards,
The Materiel-velo.com team
M
Michaël H.
Rating: 2 out of 5
following a purchase from 09/12/2025
Too long delay (2 weeks)
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We understand that the delivery time of 2 weeks can be frustrating. A delay of 2-4 days was initially indicated but it has been somewhat extended due to a supply delay from our supplier. Please know that we are doing everything we can to improve our services and reduce these delays.
Best regards,
The Materiel-velo.com team
C
Charles Q.
Rating: 2 out of 5
following a purchase from 28/11/2025
The package arrived more than a week late (that's not a big deal). But above all, it was thrown over my gate (1.70m) in my absence and without notifying me by the DPD carrier. It's a Christmas gift. I hope the home trainer will work well.
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Response from Materiel-velo.com
We sincerely apologize for the delivery conditions of your package and for the inconvenience caused.
The fact that the package was left in this manner, without your presence or notification, is indeed not in line with the expected delivery standards, and we apologize for that. This is an isolated case and of course independent of our will.
We hope that the home trainer is in perfect working condition.
The Materiel-velo.com team remains at your disposal if needed.
C
Christophe V.
Rating: 2 out of 5
following a purchase from 28/11/2025
Long delivery times, very long, with a product probably out of stock (but not specified at the time of order) and waiting for restocking from the supplier... But without communication from the seller, unfortunately
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Response from Materiel-velo.com
Hello Christophe,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We are doing our best to improve communication regarding our products and their availability.
We have indeed experienced a supply issue regarding the Wahoo home trainers.
Best regards,
The Materiel-velo.com team
P
Patrick P.
Rating: 2 out of 5
following a purchase from 25/11/2025
Equipment delivered to Bordeaux instead of Ste Luce
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Response from Materiel-velo.com
Hello Patrick,
Thank you for your feedback. We are sorry to hear that your order was delivered to the wrong place. The situation has been resolved since last week. We will look into this rare issue to prevent it from happening again.
Best regards,
The Materiel-velo.com team
R
Romain L.
Rating: 2 out of 5
following a purchase from 04/12/2025
Very unhappy with my order
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Response from Materiel-velo.com
Hello Romain,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations. Your satisfaction is our priority, and we would like to better understand the issues encountered with your order. Please feel free to contact us directly, we are here to listen to you.
Best regards,
The Materiel-velo.com team
H
Hugo T.
Rating: 2 out of 5
following a purchase from 02/12/2025
Delivered to a relay point more than 10km from my initial relay
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Response from Materiel-velo.com
Hello Hugo,
Thank you for your feedback. We are sorry to hear that your delivery did not go as planned. This is a decision made directly by the carrier and not of our will. We will pass your feedback to our team to improve our service. Please feel free to contact us with any questions.
Best regards,
The Materiel-velo.com team
P
Philippe G.
Rating: 2 out of 5
following a purchase from 03/12/2025
Change of delivery store without asking for our opinion
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Response from Materiel-velo.com
Hello Philippe,
Thank you for taking the time to share your feedback. We are sorry to hear that a change of delivery store was initiated by Colissimo. Your feedback is valuable and we take it into account to improve our service.
Please feel free to contact us directly if you have any further questions or concerns.
Best regards,
The Materiel-velo.com team
P
Pierre P.
Rating: 2 out of 5
following a purchase from 06/11/2025
Relatively satisfied with my experience for nearly ten years. This time a return is necessary for a helmet size issue. I discover that return shipping costs are now the responsibility of the sender. 11€ lost in addition to the initial 8€ shipping costs plus a good hour of subscribing and comparing shipping methods. I hope not to forget this bad experience. It's a shame because materiel-velo.com seems a bit like an outsider that we would like to support among all the multisport platforms that risk swallowing the entire market.
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C
Christophe D.
Rating: 2 out of 5
following a purchase from 29/10/2025
Description and comments not representative of the product received. Returned at my expense. Long-time customer, I feel that the service is degrading.
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Response from Materiel-velo.com
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that one of the products received did not meet your expectations. Your loyalty is very important to us, and we take your comments very seriously. Please feel free to contact us directly if you would like to discuss this further.
Best regards,
The Materiel-velo.com team
A
André R.
Rating: 2 out of 5
following a purchase from 17/10/2025
I returned the product because it did not suit me, and I have been waiting for news for 8 days; Colissimo Post Office deposit 8j02105201306 from 22/10
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Response from Materiel-velo.com
Thank you for your feedback.
Your return has been received and the refund was validated on 29/10.
We remain at your disposal if needed
The Materiel-velo.com team
D
Daniel C.
Rating: 2 out of 5
following a purchase from 13/10/2025
This time you were efficient and quick for the shipment
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T
Titouan T.
Rating: 2 out of 5
following a purchase from 11/10/2025
Website not very intuitive with rather vague product descriptions in addition to prices that are too high
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Response from Materiel-velo.com
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience on our site did not meet your expectations. Your comments regarding the intuitiveness of the site and the product descriptions are valuable and will help us improve our services. For this, you can contact us at 04 74 694 694 to discuss this matter. Additionally, regarding our prices, we do our best and are quite competitive.
We hope to welcome you again and provide you with a more satisfying experience in the future.
Best regards,
The Materiel-velo.com team
B
Benoit-Corinne B.
Rating: 2 out of 5
following a purchase from 03/10/2025
Hello, having paid what was necessary to receive my package in 2-3 working days and it was 1 week. I communicated to express my dissatisfaction, to this day no response. Sportively. Benoît
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we sincerely regret the perceived lack of communication regarding your order.
The derailleur hanger you ordered was indicated for dispatch within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication on order tracking.
Thank you for your trust,
The Materiel-velo.com team
L
Laurent B.
Rating: 2 out of 5
following a purchase from 06/10/2025
Address error.. delayed reception.
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Response from Materiel-velo.com
Hello,
We are sorry for the delivery delay due to an address error. This is an incident beyond our control, which we sincerely regret. Colissimo indeed dropped your package at a post office instead of delivering it to your home.
Please feel free to contact our customer service at 04 74 694 694 or via our online form for any further inquiries.
Thank you for your understanding,
The Materiel-velo.com team
C
Christophe H.
Rating: 2 out of 5
following a purchase from 28/09/2025
I am disappointed. I bought a pair of shoes for my wife and the size was not correct. I could not exchange the product. I had to return it at my own expense.
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Response from Materiel-velo.com
Hello,
We are sorry to hear that the size was not suitable. In case of a proven error on our part, the return costs are of course covered.
When the size does not meet your expectations, the return is possible through our stores for free or by post (at your expense in this case), as specified in our terms.
We remain at your disposal to assist you in your future purchases. Please do not hesitate to contact our customer service at 04 74 694 694 or via our online form.
Thank you for your understanding,
The Materiel-velo.com team
A
Arnaud P.
Rating: 2 out of 5
following a purchase from 17/09/2025
Order received with a 4-day delay and especially without communication from Materiel-velo. Had to write to ask where the order was.
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we sincerely regret the lack of communication regarding your order.
The Mavic gloves you ordered were indicated as being shipped within 2 to 4 days, which explains the observed delay. However, we understand your expectation and we are actively working to improve our communication regarding order tracking.
The Materiel-velo.com team
A
Anthony L.
Rating: 2 out of 5
following a purchase from 21/09/2025
Fast delivery but disappointed between what was announced and the product received. A one-month difference....
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Response from Materiel-velo.com
Hello,
Thank you for your feedback. We are pleased that the delivery was fast, but we are sincerely sorry to learn that the product received did not meet your expectations. Customer satisfaction is our priority, and we take your comments very seriously. We have been able to correct this and you can consume these gels without any problem. A gesture will be valued on your next order. Please do not hesitate to contact us directly so that we can help you resolve this issue.
Best regards,
The Materiel-velo.com team
P
Pascal B.
Rating: 2 out of 5
following a purchase from 01/09/2025
A product advertised as in stock, but delivered 15 days later because it was actually out of stock. This is not very pleasant, especially when it is a wear part and you end up with a bike immobilized.
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Response from Materiel-velo.com
Hello,
We are sorry for this delay and fully understand the inconvenience caused, especially when it is an essential wear part for the use of your bike.
In some cases, we are dependent on our suppliers' stock, which can exceptionally impact our shipping times, despite an initial indication of stock within 2-4 days. We do our utmost to avoid this type of situation and improve the reliability of our timelines.
Thank you for your understanding,
The Materiel-velo.com team
L
Ludovic D.
Rating: 2 out of 5
following a purchase from 20/07/2025
Too long a delay, I had to wait three months for an advisor to tell me that the company (Corima) was waiting for stickers to ship them to me, three long months where I was told that my delivery would be effective the following week.
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Response from Materiel-velo.com
Hello,
We fully understand your disappointment regarding this unusually long delay, and we are sincerely sorry for it.
The manufacturer Corima indeed experienced a supply slowdown during August, particularly due to the summer period, which impacted the availability of certain components like stickers. This exceptional situation unfortunately delayed the shipment of your order.
We thank you for your patience and remain at your disposal for any further inquiries at 04 74 694 694 or via our contact form.
The Materiel-velo.com team
F
Fabrice G.
Rating: 2 out of 5
following a purchase from 10/09/2025
The fact that returns are chargeable is not normal. When buying online, it is impossible to know the correct size, so we should be able to return clothing for free if we find a size issue.
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Response from Materiel-velo.com
Thank you for taking the time to share your opinion.
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
A
Alexis N.
Rating: 2 out of 5
following a purchase from 07/09/2025
The preparation and shipping time for the order was too long for me to pick up my order in store on the scheduled date. The cancellation request by phone was not confirmed. I am still waiting. At least a week lost for products I needed quickly.
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Response from Materiel-velo.com
Hello,
We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.
Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.
Thank you for your understanding.
The Materiel-velo.com team
C
Claude M.
Rating: 2 out of 5
following a purchase from 05/09/2025
Order delivered by DPD to a pickup point that does not work with DPD. As a result, I did not receive the package before my departure (5 days after the order) and I would not be back before its return from the other pickup point.
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Response from Materiel-velo.com
Hello,
We are sincerely sorry for this delivery issue. This is an isolated incident, beyond our control, related to a routing error by the carrier. We have already reported the information to DPD to prevent this from happening again.
Your package has indeed been returned to us, and your order has been fully refunded.
We remain at your disposal for any further questions via our contact form or by phone at 04 74 694 694.
Thank you for your understanding,
The Materiel-velo.com team
W
Wlm V.
Rating: 2 out of 5
following a purchase from 05/09/2025
I bought the product with the company. I am Belgian and I paid VAT in France yet it was an intra-community purchase.
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Response from Materiel-velo.com
We confirm that the VAT applied to your order corresponds to the rate in effect in Belgium, in accordance with European regulations on intra-community sales to individuals. This rate is automatically adjusted based on the delivery country provided during the order.
Please do not hesitate to contact us if you would like more information or assistance with your future orders.
Best regards,
The Materiel-velo.com team
N
Nicolas D.
Rating: 2 out of 5
following a purchase from 03/09/2025
Delivery time too long announced at 1 to 2 days ultimately more than 1 week
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Response from Materiel-velo.com
Hello,
Thank you for your feedback and we apologize for the observed delay.
Your order did arrive in store on time, but an error on our part delayed the update of the status
A
Agnès C.
Rating: 2 out of 5
following a purchase from 24/08/2025
delivered
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Response from Materiel-velo.com
which may have created confusion. We are sincerely sorry for this.
Thank you for your understanding.
Best regards,
The Materiel-velo.com team
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