Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
5 10,8k 92% 4 577 5% 3 162 1% 2 86 1% 1 141 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

2 star reviews

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C
Charles M.
Rating: 2 out of 5
following a purchase from 04/08/2025
One of the purchased products has a defect. These things happen; I just hope for good handling in this case. Thank you.
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Response from Materiel-velo.com
Hello Charles,

Thank you for your feedback. We are sorry to hear that one of your products has a defect. Please be assured that we will do everything possible to assist you in addressing this issue. Do not hesitate to contact our customer service for quick assistance.

Best regards,
The Materiel-velo.com team
B
Bernard G.
Rating: 2 out of 5
following a purchase from 24/07/2025
Delivery time a bit too long.
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Response from Materiel-velo.com
Hello Bernard,

Thank you for your feedback, and we understand your frustration regarding the delivery time. We are constantly striving to improve our services and take your comments into account. Please do not hesitate to contact us for any questions or assistance you may need.

Best regards,
The Materiel-velo.com team
S
Sebastien V.
Rating: 2 out of 5
following a purchase from 18/07/2025
Half of the order was refunded because products were unavailable.
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H
Henri T.
Rating: 2 out of 5
following a purchase from 22/07/2025
Too long compared to the indicative time at the time of purchase.
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E
Eric L.
Rating: 2 out of 5
following a purchase from 11/06/2025
I ordered a part in after-sales service for my XLC AZURA bike rack and received a model that does not match.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We are sorry for the initial error in sending the after-sales part for your XLC Azura bike rack. That said, we are pleased that our exchanges allowed us to find a satisfactory solution, with the implementation of a complete standard exchange of the bike rack.

We hope this resolution brings you complete satisfaction and remain at your disposal if needed.

Best regards,
Théo
Customer Service – Matériel-Vélo.com
J
Julien R.
Rating: 2 out of 5
following a purchase from 16/07/2025
Delay after the order validated too long. Sent 6 days later via Colissimo.
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Response from Materiel-velo.com
Hello,

Thank you for your feedback.

We understand your comment regarding the shipping delay. For your information, the Pirelli tires you ordered were indeed indicated with a shipping delay of 2 to 4 working days at the time of purchase. Your order was prepared and shipped within this timeframe, via Colissimo, as planned.

We do everything possible to ensure reliable and transparent delivery times, and we are sorry if this seemed too long from your perspective.

Do not hesitate to contact us for any questions; we remain at your disposal.

Best regards,
The Materiel-velo.com team
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