Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

Reviews 3, 4 and 5 stars

Reset filters
T
Tony C.
Rating: 5 out of 5
following a purchase from 24/07/2025
Product conforms to the description
Translated reviews
Y
Yohan C.
Rating: 5 out of 5
following a purchase from 29/07/2025
Top notch
Translated reviews
G
Guy H.
Rating: 5 out of 5
following a purchase from 30/07/2025
Completely in line with my order. Fast delivery.
Translated reviews
P
Pascal B.
Rating: 5 out of 5
following a purchase from 30/07/2025
Reliable and responsive at a good price
Translated reviews
P
Pierre M.
Rating: 3 out of 5
following a purchase from 30/07/2025
The pump is very good, the responsiveness of Materiel-vélo is very good. However, the delivery could be improved. The announced 48 hours quickly turned into a week. A week is fine for me, I don't need everything right away, but when a performance is announced, it should be adhered to. This is called professionalism; it's not just about making commercial talk. I feel like DPD is used to this.
Translated reviews
Response from Materiel-velo.com
Hello Pierre,

Thank you for taking the time to share your feedback about your experience with our site. We are pleased that the pump and our service met your expectations. However, we are sorry to hear that the delivery did not meet your expectations. We understand the importance of the announced deadlines and take your comments very seriously. We will pass your feedback to our delivery partner to improve this point. Thank you again for your understanding and trust.

Best regards,
The Materiel-Velo.com team
J
Jean-Paul C.
Rating: 3 out of 5
following a purchase from 29/07/2025
Fast delivery. Rectangular cardboard packaging without any protection for the bike.
Translated reviews
H
Hugues D.
Rating: 5 out of 5
following a purchase from 29/07/2025
Very good.
Translated reviews
P
Patrick D.
Rating: 5 out of 5
following a purchase from 30/07/2025
Very satisfied with my order
Translated reviews
G
Gilbert L.
Rating: 5 out of 5
following a purchase from 28/07/2025
Material conforms to the order, and delivered quickly
Translated reviews
F
Fabrice G.
Rating: 5 out of 5
following a purchase from 30/07/2025
Perfect
Translated reviews
S
Sebastien M.
Rating: 5 out of 5
following a purchase from 29/07/2025
Very good
Translated reviews
J
Jean Claude G.
Rating: 5 out of 5
following a purchase from 29/07/2025
Order placed within a short time frame and received in perfect condition. I am more than satisfied with Velo equipment, I highly recommend it.
Translated reviews
D
Daniel S.
Rating: 5 out of 5
following a purchase from 30/07/2025
Super seller product always of good quality
Translated reviews
G
Gerard C.
Rating: 5 out of 5
following a purchase from 30/07/2025
No problem, delivery compliant and fast
Translated reviews
A
Aurélien B.
Rating: 5 out of 5
following a purchase from 30/07/2025
Perfect!
Translated reviews
J
Jean Pascal M.
Rating: 5 out of 5
following a purchase from 30/07/2025
Material delivered on time. Perfect packaging.
Translated reviews
C
Claudio M.
Rating: 5 out of 5
following a purchase from 29/07/2025
respected deadlines, top customer service
Translated reviews
P
Philippe G.
Rating: 5 out of 5
following a purchase from 30/07/2025
I have been a customer for many years. Always satisfied with the products and delivery. I recommend to everyone.
Translated reviews
Q
Quere J.
Rating: 5 out of 5
following a purchase from 30/07/2025
Fast delivery and very organized with the messages Site to validate
Translated reviews
A
Arnaud N.
Rating: 5 out of 5
following a purchase from 30/07/2025
Bottom bracket ordered thanks to the advice of the workshop technician, who then assembled it.
Translated reviews
T
Thibaut G.
Rating: 5 out of 5
following a purchase from 29/07/2025
Great.
Translated reviews
C
Cyril A.
Rating: 5 out of 5
following a purchase from 26/07/2025
Very good prices and fast shipping in a careful package. Perfect.
Translated reviews
C
Carole E.
Rating: 5 out of 5
following a purchase from 30/07/2025
Product meets our expectations
Translated reviews
H
Hervé M.
Rating: 4 out of 5
following a purchase from 28/07/2025
In accordance with my expectations and fast.
Translated reviews
H
Harrison I.
Rating: 3 out of 5
following a purchase from 16/06/2025
I did not receive the correct chainring, I was supposed to have 52/36 but I received my bike with a 50/34 unfortunately.
Translated reviews
Response from Materiel-velo.com
Hello,

Thank you for your message.

We are sorry for the error regarding the assembly of the crankset during the delivery of your bike. After reviewing your complaint, we have shipped the chainrings corresponding to the 52/36 originally ordered to quickly correct this situation.

We hope this solution has fully satisfied you and remain at your disposal for any other requests.

Best regards,
Théo
Customer Service – Matériel-Vélo.com
J
Jean Marie B.
Rating: 4 out of 5
following a purchase from 29/07/2025
quick and compliant order
Translated reviews
M
Matthieu G.
Rating: 5 out of 5
following a purchase from 23/07/2025
Fast, efficient and true to what is ordered
Translated reviews
P
Patrick R.
Rating: 5 out of 5
following a purchase from 29/07/2025
Nothing to report
Translated reviews
P
Philippe B.
Rating: 5 out of 5
following a purchase from 28/07/2025
Perfect Thank you
Translated reviews
Y
Yannick O.
Rating: 5 out of 5
following a purchase from 28/07/2025
Very pleasant and serious, order and delivery very fast, ASSOS shorts always top quality....
Translated reviews
A
Adrien R.
Rating: 5 out of 5
following a purchase from 28/07/2025
On top
Translated reviews
F
Fabien L.
Rating: 5 out of 5
following a purchase from 29/07/2025
Very fast delivery.
Translated reviews
P
Philippe T.
Rating: 5 out of 5
following a purchase from 29/07/2025
PERFECT
Translated reviews
B
Bernard B.
Rating: 5 out of 5
following a purchase from 22/07/2025
delivered within the deadlines indicated on the website
Translated reviews
R
Romuald M.
Rating: 5 out of 5
following a purchase from 27/07/2025
Products received according to my order. Fast shipping and receipt. Everything I expect.
Translated reviews
F
Fabien R.
Rating: 5 out of 5
following a purchase from 28/07/2025
Easy order, fast delivery, very good site I recommend.
Translated reviews
S
Sylvain D.
Rating: 5 out of 5
following a purchase from 28/07/2025
Product quality, price, delivery times, everything is perfect. I would give one more star for the commitment to help cycling clubs!
Translated reviews
J
Jerome T.
Rating: 5 out of 5
following a purchase from 29/07/2025
Never disappointed by bike equipment. Quick preparation of my order and delivery within the announced deadlines. Top notch
Translated reviews
C
Christian P.
Rating: 5 out of 5
following a purchase from 23/07/2025
As usual, no problem.....thank you
Translated reviews
D
Dominique F.
Rating: 5 out of 5
following a purchase from 29/07/2025
Very satisfied.. Attentive to the customer. I recommend.
Translated reviews
We use cookies for audience measurement and improving user experience.