Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
The box was too small to accommodate the Zefal protective film, so it ended up bent. A box of good size would have allowed this product to be laid flat. Furthermore, but this is not directly the fault of Matériel-velo, the box arrived damaged (no product was missing or damaged).
Translated reviews
J
Jean-Jacques C.
Rating: 3 out of 5
following a purchase from 01/08/2026
I would have liked to be notified by email or SMS about the availability of my order in the store for pickup. That was not the case, I had to check the merchant site for the status of the order to know it was delivered and therefore to pick it up.
Translated reviews
P
Pascal C.
Rating: 3 out of 5
following a purchase from 02/08/2026
I received my chain in a plastic case, well accompanied by a paper saying it was new. I would have preferred it in its original packaging.
Translated reviews
B
Brice M.
Rating: 3 out of 5
following a purchase from 25/07/2026
Order of 2 tires in 28, and upon measuring, it corresponds to 21 (even if the 28 tire was labeled). I asked for verification from more experienced cyclists than me, they confirm that it is 21... Disappointment
Translated reviews
M
Martial C.
Rating: 3 out of 5
following a purchase from 31/07/2026
Nothing to report
Translated reviews
P
Philippe S.
Rating: 3 out of 5
following a purchase from 26/07/2026
I ordered with Colissimo home delivery. I waited at home during the indicated time slot and no one came. I later received an email saying that I had to pick it up at a post office relay point. I have nothing against the products from this site which are good at competitive prices and with good delivery responsiveness. However, the post is known for this...
Translated reviews
Y
yannick P.
Rating: 3 out of 5
following a purchase from 26/07/2026
I received a derailleur cable that wasn't even packed in a small pouch, directly placed in the shipping package!
Translated reviews
G
Georges C.
Rating: 3 out of 5
following a purchase from 08/07/2026
I am not entirely satisfied with the bike preparation; it was supposed to be ready to ride after turning the handlebars. But the derailleur was not tightened, so a general check was done and several elements were not properly tightened.
Translated reviews
P
Philippe A.
Rating: 3 out of 5
following a purchase from 23/07/2026
As always at MV, the service is excellent. A perfect shopping experience, thank you!
Translated reviews
V
Valérian N.
Rating: 3 out of 5
following a purchase from 20/07/2026
Order compliant and fast, but I was not informed of the availability of my item even though my contact details are correct: phone + email... Mediocre store reception.
Translated reviews
D
didier M.
Rating: 3 out of 5
following a purchase from 16/07/2026
I was supposed to receive the package on Friday, I received it on Monday and I arrived at the pickup point and they told me only in the afternoon.
Translated reviews
P
Philippe J.
Rating: 3 out of 5
following a purchase from 13/07/2026
I had ordered a 120 stand and I received a 100. The process to return it is cumbersome. My stay ends in mainland France and if I have to order another one from New Caledonia, I will incur high shipping costs.
Translated reviews
J
JEAN PIERRE L.
Rating: 3 out of 5
following a purchase from 06/07/2026
a bit long delays and gloves a bit small
Translated reviews
Y
Yvon M.
Rating: 3 out of 5
following a purchase from 14/07/2026
the product descriptions on the site are not always clear, especially the tool products
Translated reviews
B
BPM waters TPI D.
Rating: 3 out of 5
following a purchase from 11/07/2026
Delivery address not respected.
Translated reviews
S
Stephane R.
Rating: 3 out of 5
following a purchase from 11/07/2026
Order not delivered to the right place!
Translated reviews
B
Bruno V.
Rating: 3 out of 5
following a purchase from 02/07/2026
The package was supposed to arrive within 1 to 2 days and took 5 days to be delivered. I do not wish to put pressure on the already pressured delivery people but, I who was counting on a quick delivery, would not have ordered there if I had known the actual waiting time.
Translated reviews
J
Jacques F.
Rating: 3 out of 5
following a purchase from 30/06/2026
Order re-placed after recipient error of a first order (DEWKDGOGG) placed at the end of June...
Translated reviews
J
Jacky V.
Rating: 3 out of 5
following a purchase from 19/06/2026
Disappointed with the sizes of your clothes!
Translated reviews
C
Christian B.
Rating: 3 out of 5
following a purchase from 14/06/2026
I received the order on time. But I must report that the package was probably poorly made as it was replaced by the carrier. Nothing was missing, but still be careful!
Translated reviews
B
Bruno P.
Rating: 3 out of 5
following a purchase from 12/06/2026
As a customer with you, I had never been disappointed. However, I was very disappointed with my last order. I ordered a sleeveless jersey and a bib shorts after a phone call to ask for your advice, I placed the order and there, jersey xl too small and bib shorts xl too big. So return at my expense. I will no longer order outfits from you, because if I have to pay return shipping every time it is not interesting. With other sites, exchanging for another size is free. However, I have never been disappointed with the material orders. In conclusion, I will trust a specialized seller for outfits. Best regards.
Translated reviews
J
Jean Louis C.
Rating: 3 out of 5
following a purchase from 14/06/2026
Well received but size error
Translated reviews
T
Thierry P.
Rating: 3 out of 5
following a purchase from 11/06/2026
Material well received but the two fixing screws are too short
Translated reviews
F
franck V.
Rating: 3 out of 5
following a purchase from 31/05/2026
delivery time beyond 10 days otherwise nothing to report
Translated reviews
P
Patrick L.
Rating: 3 out of 5
following a purchase from 08/06/2026
Hello, 4 items ordered and delivered including 1 that does not match the characteristics mentioned on the site. Still no response to this day.
Translated reviews
E
Eric J.
Rating: 3 out of 5
following a purchase from 03/06/2026
Hello, I recently ordered latex inner tubes, out of the 2 ordered, one is porous and loses all pressure in 5/6 hours.
Translated reviews
S
STEPHANE P.
Rating: 3 out of 5
following a purchase from 23/05/2026
Everything is perfect. Delivery times are quite long.
Translated reviews
J
Jérôme C.
Rating: 3 out of 5
following a purchase from 30/05/2026
I find the saddle too slippery?
Translated reviews
J
JULIEN P.
Rating: 3 out of 5
following a purchase from 08/05/2026
Good however the bottle holder bumps against the aero support which leaves a gap between the bottle and the aero head. I had to adjust it.
Translated reviews
L
lionel L.
Rating: 3 out of 5
following a purchase from 25/05/2026
Not the right SRAM pads
Translated reviews
J
Jean-Charles B.
Rating: 3 out of 5
following a purchase from 25/05/2026
Order preparation error or website error. Return of the paid product so I have to keep this product that does not suit me.
Translated reviews
L
laurent L.
Rating: 3 out of 5
following a purchase from 25/05/2026
Nickel
Translated reviews
E
Emeric D.
Rating: 3 out of 5
following a purchase from 12/05/2026
delivery delay
Translated reviews
D
Dominique B.
Rating: 3 out of 5
following a purchase from 07/05/2026
Hello, I have received the products according to my wishes following order NXDXBZSEY. However, on Friday the 22nd I made a return request for the 2 jerseys via your site (return item) and I have not received a response. The two jerseys do not fit my size. They are way too tight. I am used to this brand but there is a big difference with the jerseys I use in size XL. I will make another request. Best regards,
Translated reviews
P
Patrice M.
Rating: 3 out of 5
following a purchase from 19/05/2026
All good
Translated reviews
J
JULIEN B.
Rating: 3 out of 5
following a purchase from 14/05/2026
The expiration date should be indicated when it comes to nutrition products because I ordered some that go until 30/06/26 and I didn't know! Which is annoying...
Translated reviews
M
Michel L.
Rating: 3 out of 5
following a purchase from 13/05/2026
Straps too short, take one size up.
Translated reviews
T
Thierry L.
Rating: 3 out of 5
following a purchase from 10/05/2026
Delivery time always longer than expected at the order ' Otherwise well received
Translated reviews
J
Joel P.
Rating: 3 out of 5
following a purchase from 12/05/2026
I waited for an SMS in vain so I went to the store and there miracle it was indeed there
Translated reviews
D
David S.
Rating: 3 out of 5
following a purchase from 08/05/2026
Always satisfied with the site matériel vélo.com no issues. However, I am only half satisfied with the DPD carrier. I did not receive any notification to inform me that my package had arrived at the pick-up point. Next time I think I will go through Chronopost for one euro more.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 