English 
Français 
Español 
Português 
Italiano 
Deutsch 
Nederlands 
L
Rating: 3 out of 5
Not the right SRAM pads
Translated reviews
Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 988 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
3 star reviews
Reset filtersJ
Rating: 3 out of 5
Order preparation error or website error. Return of the paid product so I have to keep this product that does not suit me.
Translated reviews
L
Rating: 3 out of 5
Nickel
Translated reviews
E
Rating: 3 out of 5
delivery delay
Translated reviews
D
Rating: 3 out of 5
Hello, I have received the products according to my wishes following order NXDXBZSEY. However, on Friday the 22nd I made a return request for the 2 jerseys via your site (return item) and I have not received a response. The two jerseys do not fit my size. They are way too tight. I am used to this brand but there is a big difference with the jerseys I use in size XL. I will make another request. Best regards,
Translated reviews
P
Rating: 3 out of 5
All good
Translated reviews
J
Rating: 3 out of 5
The expiration date should be indicated when it comes to nutrition products because I ordered some that go until 30/06/26 and I didn't know! Which is annoying...
Translated reviews
M
Rating: 3 out of 5
Straps too short, take one size up.
Translated reviews
T
Rating: 3 out of 5
Delivery time always longer than expected at the order ' Otherwise well received
Translated reviews
J
Rating: 3 out of 5
I waited for an SMS in vain so I went to the store and there miracle it was indeed there
Translated reviews
D
Rating: 3 out of 5
Always satisfied with the site matériel vélo.com no issues. However, I am only half satisfied with the DPD carrier. I did not receive any notification to inform me that my package had arrived at the pick-up point. Next time I think I will go through Chronopost for one euro more.
Translated reviews
F
Rating: 3 out of 5
Team attentive on the phone BUT the order arrived with A LOT of delay!
Translated reviews
S
Rating: 3 out of 5
Very happy with my purchase, meets my expectations
Translated reviews
F
Rating: 3 out of 5
Delay between order and delivery too long
Translated reviews
C
Rating: 3 out of 5
Product noted in stock sent the next day (perfect, I'm out of order!) I order express to support local business instead of a big American one, result: 4 days to send it and another 5 to receive it... Very disappointed... Otherwise, great welcome in the store!
Translated reviews
J
Rating: 3 out of 5
A bad reference on a batch of 2 tires, one not conforming to my order.
Translated reviews
B
Rating: 3 out of 5
The delivery time announced at the time of order was not respected, 5 working days and not 3 as promised
Translated reviews
J
Rating: 3 out of 5
Delivery a bit slow
Translated reviews
P
Rating: 3 out of 5
Part displayed in stock while it took 2 months.
Translated reviews
F
Rating: 3 out of 5
The box of the Campagnolo freewheel was open in my well-sealed package! When trying to mount my freewheel, the supplied spacer was for a Shimano mount! I had to go to a bike material store to get the right spacer! Fortunately, the bike shop was able to help me right away!
Translated reviews
P
Rating: 3 out of 5
Hires a carrier (DPD) that does not provide a pickup QR code.
Translated reviews
E
Rating: 3 out of 5
Delivery time not respected.
Translated reviews
C
Rating: 3 out of 5
Black Yaban chain with a quick link, aesthetic not great.
Translated reviews
C
Rating: 3 out of 5
Package not shipped in 24hrs.
Translated reviews
C
Rating: 3 out of 5
Material received with a 1 week delay without any information on the delay. Did they at least respond to my email for information? Otherwise, the material is top notch.
Translated reviews
F
Rating: 3 out of 5
Body suit l.xl too tight, shorts bottom, thickness nil. Sporty greetings.
Translated reviews
L
Rating: 3 out of 5
USB ant stick that does the job but you have to manage to install it on win 11. This stick should be provided by default with an 800 euro home trainer.
Translated reviews
O
Rating: 3 out of 5
Deadline respected, package compliant
Translated reviews
M
Rating: 3 out of 5
Delivery time too long!
Translated reviews
L
Rating: 3 out of 5
Very good
Translated reviews
A
Rating: 3 out of 5
Delivery times are getting longer.
Translated reviews
D
Rating: 3 out of 5
Product conforms and delivery within the deadlines.
Translated reviews
C
Rating: 3 out of 5
Satisfied with the products, but the preparation and shipping of the products is very long, almost a week.
Translated reviews
Response from Materiel-velo.com
Hello Cedric,
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
T
Rating: 3 out of 5
Package delivered with a 3-week delay.
Translated reviews
P
Rating: 3 out of 5
I am disappointed that the lamp does not have the connection to recharge it.
Translated reviews
M
Rating: 3 out of 5
It's my fault, the parts do not correspond, especially for my SIDI shoes.
Translated reviews
B
Rating: 3 out of 5
A processing delay for the order was a bit long, the delivery time being announced between 1 and 2 days, the order was taken into account 4 days later. Fortunately, Mondial Relay made up for it by delivering in 24 hours.
Translated reviews
J
Rating: 3 out of 5
Super quality as always with Materiel Velo. It's a shame not to be informed during stock shortages.
Translated reviews
A
Rating: 3 out of 5
Material conforms to the order, just that my delivery took a bit of time, I think there was an oversight, I followed up with a message after about fifteen days and the matter was resolved in two days, no problem.
Translated reviews
J
Rating: 3 out of 5
The order finally arrived at its destination with a significant delay that did not affect my trust and satisfaction in the end.
Translated reviews