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F
Rating: 3 out of 5
Team attentive on the phone BUT the order arrived with A LOT of delay!
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
3 star reviews
Reset filtersS
Rating: 3 out of 5
Very happy with my purchase, meets my expectations
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F
Rating: 3 out of 5
Delay between order and delivery too long
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C
Rating: 3 out of 5
Product noted in stock sent the next day (perfect, I'm out of order!) I order express to support local business instead of a big American one, result: 4 days to send it and another 5 to receive it... Very disappointed... Otherwise, great welcome in the store!
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J
Rating: 3 out of 5
A bad reference on a batch of 2 tires, one not conforming to my order.
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B
Rating: 3 out of 5
The delivery time announced at the time of order was not respected, 5 working days and not 3 as promised
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J
Rating: 3 out of 5
Delivery a bit slow
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P
Rating: 3 out of 5
Part displayed in stock while it took 2 months.
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F
Rating: 3 out of 5
The box of the Campagnolo freewheel was open in my well-sealed package! When trying to mount my freewheel, the supplied spacer was for a Shimano mount! I had to go to a bike material store to get the right spacer! Fortunately, the bike shop was able to help me right away!
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P
Rating: 3 out of 5
Hires a carrier (DPD) that does not provide a pickup QR code.
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E
Rating: 3 out of 5
Delivery time not respected.
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C
Rating: 3 out of 5
Black Yaban chain with a quick link, aesthetic not great.
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C
Rating: 3 out of 5
Package not shipped in 24hrs.
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C
Rating: 3 out of 5
Material received with a 1 week delay without any information on the delay. Did they at least respond to my email for information? Otherwise, the material is top notch.
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F
Rating: 3 out of 5
Body suit l.xl too tight, shorts bottom, thickness nil. Sporty greetings.
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L
Rating: 3 out of 5
USB ant stick that does the job but you have to manage to install it on win 11. This stick should be provided by default with an 800 euro home trainer.
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O
Rating: 3 out of 5
Deadline respected, package compliant
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M
Rating: 3 out of 5
Delivery time too long!
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L
Rating: 3 out of 5
Very good
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A
Rating: 3 out of 5
Delivery times are getting longer.
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D
Rating: 3 out of 5
Product conforms and delivery within the deadlines.
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C
Rating: 3 out of 5
Satisfied with the products, but the preparation and shipping of the products is very long, almost a week.
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Response from Materiel-velo.com
Hello Cedric,
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
Thank you for your feedback and for your satisfaction regarding our products. We apologize for the preparation and shipping delay you encountered. One of the items was mentioned as shipping within 2-4 days as it was being restocked.
Best regards,
The Materiel-velo.com team
T
Rating: 3 out of 5
Package delivered with a 3-week delay.
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P
Rating: 3 out of 5
I am disappointed that the lamp does not have the connection to recharge it.
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M
Rating: 3 out of 5
It's my fault, the parts do not correspond, especially for my SIDI shoes.
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B
Rating: 3 out of 5
A processing delay for the order was a bit long, the delivery time being announced between 1 and 2 days, the order was taken into account 4 days later. Fortunately, Mondial Relay made up for it by delivering in 24 hours.
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J
Rating: 3 out of 5
Super quality as always with Materiel Velo. It's a shame not to be informed during stock shortages.
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A
Rating: 3 out of 5
Material conforms to the order, just that my delivery took a bit of time, I think there was an oversight, I followed up with a message after about fifteen days and the matter was resolved in two days, no problem.
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J
Rating: 3 out of 5
The order finally arrived at its destination with a significant delay that did not affect my trust and satisfaction in the end.
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C
Rating: 3 out of 5
I ordered a Continental GP 5000S TR tire in 25 and once mounted, I found it narrow, the diameter of the 25 tire was 23, it's not the first time I order from Continental and usually the 25s are generally between 26 and 27 in diameter once mounted.
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M
Rating: 3 out of 5
Disappointed by the size being too small.
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L
Rating: 3 out of 5
Processing delays of a week because the product was out of stock despite the product sheet indicating fast shipping. Quick response from customer service. Once shipped, fast delivery.
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S
Rating: 3 out of 5
Hello, I received my package in 5 days and not in 24 to 48 hours. Mr. be
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C
Rating: 3 out of 5
Announced delay not respected, it's a shame.
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C
Rating: 3 out of 5
Order conforms but really very long reception delays.
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M
Rating: 3 out of 5
Delivery error, 2 rear wheels instead of a pair of wheels. I am still waiting for the front wheel... To be continued.
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M
Rating: 3 out of 5
Despite the product description, the ordered material is not compatible with my bike. I will return it to the store.
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F
Rating: 3 out of 5
Fast service but after a follow-up. Regrettable.
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L
Rating: 3 out of 5
Supposed to be delivered in two days, in the end more than a week and a half, disappointed... The product was however in line with my expectations.
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D
Rating: 3 out of 5
I ordered a pair of DT Swiss Arc 1400 wheels that I paid for. They were sold and I never received them.
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