The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
I ordered a Continental GP 5000S TR tire in 25 and once mounted, I found it narrow, the diameter of the 25 tire was 23, it's not the first time I order from Continental and usually the 25s are generally between 26 and 27 in diameter once mounted.
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Maurice D.
Rating: 3 out of 5
following a purchase from 28/02/2026
Disappointed by the size being too small.
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Ludovic M.
Rating: 3 out of 5
following a purchase from 19/02/2026
Processing delays of a week because the product was out of stock despite the product sheet indicating fast shipping. Quick response from customer service. Once shipped, fast delivery.
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Soyez F.
Rating: 3 out of 5
following a purchase from 26/02/2026
Hello, I received my package in 5 days and not in 24 to 48 hours. Mr. be
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Christophe V.
Rating: 3 out of 5
following a purchase from 18/02/2026
Announced delay not respected, it's a shame.
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Christophe L.
Rating: 3 out of 5
following a purchase from 10/02/2026
Order conforms but really very long reception delays.
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Matthieu P.
Rating: 3 out of 5
following a purchase from 21/02/2026
Delivery error, 2 rear wheels instead of a pair of wheels. I am still waiting for the front wheel... To be continued.
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Michaël F.
Rating: 3 out of 5
following a purchase from 18/02/2026
Despite the product description, the ordered material is not compatible with my bike. I will return it to the store.
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Franck G.
Rating: 3 out of 5
following a purchase from 10/02/2026
Fast service but after a follow-up. Regrettable.
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Léonard S.
Rating: 3 out of 5
following a purchase from 08/02/2026
Supposed to be delivered in two days, in the end more than a week and a half, disappointed... The product was however in line with my expectations.
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Didier C.
Rating: 3 out of 5
following a purchase from 04/02/2026
I ordered a pair of DT Swiss Arc 1400 wheels that I paid for. They were sold and I never received them.
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Jacky R.
Rating: 3 out of 5
following a purchase from 27/01/2026
Good evening, I suppose this situation is independent of your will, however, I had to wait two weeks to receive my package due to a stock shortage. However, during this time, the product remained available for sale online with a delivery time announced of 2 to 4 days, which surprised me. This is the first time this has happened to me so I do not hold it against you and I will continue to order from your site.
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Response from Materiel-velo.com
Hello Jacky,
Thank you for taking the time to share your experience. We understand your frustration regarding the delivery delay and the availability displayed for your product. Please know that we are doing everything we can to improve our stock management and avoid such situations in the future. We are pleased to know that you continue to trust us for your future orders and remain at your disposal for any questions.
Best regards,
The Materiel-velo.com team
E
Eric M.
Rating: 3 out of 5
following a purchase from 05/02/2026
Thank you, fast delivery
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Pascal T.
Rating: 3 out of 5
following a purchase from 06/02/2026
Reception delay too long. Too bad.
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Patrick C.
Rating: 3 out of 5
following a purchase from 31/01/2026
Delivery within the time frame. But I paid for home delivery, the delivery person sends a message telling me that the package does not fit in my mailbox which is false, so delivery in a depot a few km away. So not happy. The product is okay.
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Bruno G.
Rating: 3 out of 5
following a purchase from 29/01/2026
I am happy with the merchandise received. However, I wanted to include a pair of wheels. I had found this item at a significantly lower price on another French site (about 30%). As proposed by Materiel-Velo, I asked if they wanted (could) match the price. The response was negative, without even an intermediate proposal. My project is therefore canceled or at least postponed.
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Response from Materiel-velo.com
Hello Bruno,
Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the merchandise received. We understand your disappointment regarding the price alignment request and regret that we could not respond favorably. Your feedback is valuable and will help us improve our service. Please do not hesitate to reach out to us for any other questions or needs.
Best regards,
The Materiel-velo.com team
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Gerard B.
Rating: 3 out of 5
following a purchase from 24/01/2026
Very satisfied with the products and delivery. However, 10% in gift vouchers was announced for the weekend, promo code refused ?? and nothing in the end. Best regards. Gérard Buisson
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Henriques C.
Rating: 3 out of 5
following a purchase from 24/01/2026
I received my order, however I ordered 31 sis gels and only received 30, it’s one gel at 0.48 cents
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Response from Materiel-velo.com
Hello Henriques,
Thank you for taking the time to share your feedback. We are pleased to learn that you have received your order. We apologize for the error regarding the missing gel. We have generated its amount in the form of a gift voucher usable on your next order.
Best regards,
The Materiel-velo.com team
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Nicolas B.
Rating: 3 out of 5
following a purchase from 14/01/2026
I received an email indicating the product was back in stock to place an order but in fact it was not and was only shipped 8 days later
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Response from Materiel-velo.com
Hello,
At the time of your order, the item ordered was indicated as shipping within 2-4 days. We encountered a supply delay and the shipment only took place after 6 days, and we are sorry for that. This is an event independent of our will and we are certain to do better next time.
Remaining at your disposal
The Materiel-velo.com team
M
Martial C.
Rating: 3 out of 5
following a purchase from 20/01/2026
First shipment with the rear dial of the helmet broken and not in its original packaging
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Herve C.
Rating: 3 out of 5
following a purchase from 04/01/2026
The announced deadline was not respected and no information was sent to me about the delay. I had to contact you.
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Jean-Yves A.
Rating: 3 out of 5
following a purchase from 16/01/2026
Comfortable shorts but the size chart is next to the plate, ordered size L, returned for XL because too tight and the XL straps are too short and cut into the shoulders, added a 10 cm piece on each strap by a seamstress.
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Alain C.
Rating: 3 out of 5
following a purchase from 15/01/2026
Product ordered, very quickly shipped and received. On the site, the photo (imprecise) and the little information should be improved (indication, among other things, of the diameters of handlebars on which these mirrors fit).
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Patrick D.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very satisfied with the product, not with the delivery. Carrier (DPD) did not respect the address of the chosen pickup point but delivered to an address far from my home
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Alain P.
Rating: 3 out of 5
following a purchase from 15/01/2026
Very good for deliveries in mainland France, the DOM is another matter. Territorial continuity
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David L.
Rating: 3 out of 5
following a purchase from 10/01/2026
As always, DPD deliveries are catastrophic!!!
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Philippe T.
Rating: 3 out of 5
following a purchase from 08/01/2026
Item presented on the Internet does not correspond to the accounting of the bike of the Home Trainer, which was well mentioned on the site (hence 1 star). Nevertheless, very quick reaction for a return at no charge (which is worth 5 stars on this point). Hence an average of 2 stars
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Marc B.
Rating: 3 out of 5
following a purchase from 30/12/2025
The delivery time is long considering the shipping costs for a package of about 200 grams
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Response from Materiel-velo.com
We would like to sincerely apologize for the delay observed in the delivery of your order and for the inconvenience caused.
This delay is independent of our will. Indeed, traffic conditions were heavily disrupted due to the recent snow episode, to which were added logistical difficulties related to the high influx of shipments during the end-of-year holidays. These exceptional circumstances unfortunately slowed down the delivery of packages across the entire transport network.
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Franck D.
Rating: 3 out of 5
following a purchase from 27/12/2025
Problem with the delivery person, the package was dropped off at another pickup point far from my home.
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Michel C.
Rating: 3 out of 5
following a purchase from 29/12/2025
Hello, your site is good, I have nothing against you, and I will recommend, but the delivery was too long, that’s why I put 3 stars.
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Xavier S.
Rating: 3 out of 5
following a purchase from 17/11/2025
My order arrived with a month delay. I had to follow up several times but I was always well received and well accompanied.
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Alexandre H.
Rating: 3 out of 5
following a purchase from 27/11/2025
Good product, properly packaged. 3 stars for the shipping delay, having supply issues is okay, but given the initial shipping delay announced on the site, it was not feasible for a product that was not in stock. For a first purchase, this does not instill confidence for a future purchase regarding shipping times. So if you are not in a hurry and you take into account to multiply the announced delay by 4 or 5, no problem. However, if you rely on the announced delay with a small margin there ....
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Jean Paul F.
Rating: 3 out of 5
following a purchase from 14/12/2025
Fast delivery
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Francis C.
Rating: 3 out of 5
following a purchase from 30/11/2025
Overall I am satisfied with my order, despite the small inconvenience of the first payment. Involuntary on your part (so they say) but still, quite a delay for delivery. I would have also liked a tax-free option. Payment of the customs duty of 27.50 euros which adds to the 152.37 euros of the order.
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Pascal C.
Rating: 3 out of 5
following a purchase from 06/12/2025
Order prepared a week after my payment... no communication
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Robert G.
Rating: 3 out of 5
following a purchase from 03/12/2025
Hello, among my ordered items in my recent purchase is the rear light which poses a problem regarding its operating duration. After an hour it stops in continuous mode.
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Response from Materiel-velo.com
Hello Robert,
Thank you for taking the time to share your feedback. We are sorry to hear that the rear light is not working properly and stops after an hour. Please feel free to contact our after-sales service for assistance.
Best regards,
The team at Materiel-velo.com
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Francis F.
Rating: 3 out of 5
following a purchase from 02/12/2025
Fast delivery and in accordance with the order. Nothing to complain about
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Philippe C.
Rating: 3 out of 5
following a purchase from 03/12/2025
The delivery by DPD was catastrophic
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Gilbert L.
Rating: 3 out of 5
following a purchase from 02/12/2025
I ordered winter MTB shoes. It was recommended to take our usual size. Big mistake, I couldn't even get my foot into the shoe. There was no larger size available, so I returned it. Refunded very quickly but the return was at my expense, which was €10.70.
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