Customer reviews of Materiel-velo.com

9,7 /10

Based on 11 743 published reviews

5 10,8k 92% 4 577 5% 3 162 1% 2 86 1% 1 141 1%

Summary of reviews

Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.

3 star reviews

Reset filters

Yves L.

Published on 31/07/2025 à 15h52 following a purchase from 22/07/2025

Hello, following a fall, I had to replace material on the right side, notably a Shimano Dura Ace 12-speed rear derailleur. I was surprised to find the derailleur in a plastic bag and not in its original packaging upon opening the box. Nothing indicated this 'small detail' on your site.

Translated reviews

Response from Materiel-velo.com Published on 01/08/2025

Hello,

Thank you for your feedback. We understand your surprise upon receiving your Shimano Dura-Ace 12-speed derailleur in a plastic bag rather than in its original packaging.

Please note that in some cases, the packaging may indeed be done by us. This does not alter their quality, origin, or warranty. It is indeed a product from Shimano, perfectly new and authentic, benefiting from all the manufacturer's guarantees.

We take note of your comment and will consider how to better indicate this type of case on our site.

Remaining at your disposal for any further questions,
Best regards,

The Materiel-velo.com team

Johan B.

Published on 31/07/2025 à 13h23 following a purchase from 11/07/2025

My last order contained only products in stock and I waited more than a week before the shipment of my order. I tried several times to reach customer service by phone, no response, and yet during business hours, I finally received a response by email telling me that my package was blocked due to a product not in stock, while it was in stock at the time of ordering.

Translated reviews

Response from Materiel-velo.com Published on 01/08/2025

Hello Johan,

Thank you for taking the time to share your experience with us. We are sorry to hear that your order was delayed and that you had difficulties reaching our customer service. As mentioned in our email exchanges, one of the references in your order (the SRAM quick releases) was indicated as shipping within 2-4 days, thus requiring restocking. Additionally, we had the July 14 holiday. Therefore, the shipping time was necessarily slightly longer, and we are sorry for that.

However, we remain at your disposal by email or phone during your next order to offer a gesture on a future order.

Best regards,
The Materiel-velo.com team