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S
Rating: 4 out of 5
Nothing to report
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 11 743 published reviews
Summary of reviews
Customers consistently praise fast and reliable delivery, with multiple mentions of delivery on time, within 24 hours, or quickly received in good condition, and packages arriving complete and well packaged. The store earns strong appreciation for product availability at attractive prices, and for accurate, described items that match expectations, often with smooth, easy ordering and efficient shipping. Service and communication are highlighted as professional and responsive, with helpful support, attentive handling of questions, and a high level of overall satisfaction. The combination of timely delivery, clear descriptions, competitive pricing, and reliable, friendly service forms the core strengths customers repeatedly note.
4 star reviews
Reset filtersF
Rating: 4 out of 5
The order went well, however the delivery times were longer than those announced on the site.
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C
Rating: 4 out of 5
Correct price for the quality choice but delivery can be a bit long sometimes.
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F
Rating: 4 out of 5
Wheels difficult to assemble and also later when it will be time to change the brake discs
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E
Rating: 4 out of 5
Fast service
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A
Rating: 4 out of 5
Good and especially very fast
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P
Rating: 4 out of 5
the ordered products always meet my expectations
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H
Rating: 4 out of 5
hose not unpacked.
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R
Rating: 4 out of 5
1 week delivery
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A
Rating: 4 out of 5
Material conforms to the description
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A
Rating: 4 out of 5
Good experience
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J
Rating: 4 out of 5
Nothing to report
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Y
Rating: 4 out of 5
Very satisfied
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B
Rating: 4 out of 5
Easy order Fast delivery Nothing to report.
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B
Rating: 4 out of 5
Product conforms to expectations but delivery mix-up
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P
Rating: 4 out of 5
The site is well presented. The payment methods are diversified (including instant bank transfer which is appreciated). Delivery and in-store pickup are well organized.
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E
Rating: 4 out of 5
perfect
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D
Rating: 4 out of 5
Very good
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T
Rating: 4 out of 5
Very good but the delay was a bit longer than announced. But it's not a big deal, I received the equipment in time to go on a trip. Thank you.
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T
Rating: 4 out of 5
Undamaged package
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P
Rating: 4 out of 5
For this order, there was a size error on one item, the delivered cassette did not match the order. So I made a return.
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A
Rating: 4 out of 5
The product is too big
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T
Rating: 4 out of 5
Good information on the site, excellent delivery time, very secure packaging of the products. Last area for improvement: a service for taking back old products (for wheels, or frame or even complete bike) and it would be perfect :) .
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C
Rating: 4 out of 5
Product as described and fast delivery, customer service on point.
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S
Rating: 4 out of 5
Nothing to report
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E
Rating: 4 out of 5
Product received without issue, meets my expectations.
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J
Rating: 4 out of 5
Equipment as described
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B
Rating: 4 out of 5
Product corresponds to my request however I do not appreciate the fact that it was on sale 2 days later... a bit disappointed
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P
Rating: 4 out of 5
Fast and efficient
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E
Rating: 4 out of 5
-
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J
Rating: 4 out of 5
Never disappointed, perfect service. The best would be to be able to select the store from the online site to see directly the items available in store.
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L
Rating: 4 out of 5
Speed and punctuality. Thank you
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P
Rating: 4 out of 5
Order received within the expected timeframe
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W
Rating: 4 out of 5
Super fast but too expensive
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O
Rating: 4 out of 5
Order received on time. Very good
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I
Rating: 4 out of 5
Hello The equipment corresponds to my request
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B
Rating: 4 out of 5
Nothing to report
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N
Rating: 4 out of 5
Very good, just the delivery to the store took 3 days instead of the 1 to 2 days announced. So, I found the status update of the delivery slow. Thanks to the seller for the service provided :)
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P
Rating: 4 out of 5
Diversity of products. Speed of delivery
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S
Rating: 4 out of 5
Very good value for money and top delivery. However, what annoys me is the customer service, I received no response from them for two requests in the last two years. So no more significant purchases at bike equipment
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