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C
Rating: 4 out of 5
Product as described and fast delivery, customer service on point.
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Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 988 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
4 star reviews
Reset filtersS
Rating: 4 out of 5
Nothing to report
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E
Rating: 4 out of 5
Product received without issue, meets my expectations.
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J
Rating: 4 out of 5
Equipment as described
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B
Rating: 4 out of 5
Product corresponds to my request however I do not appreciate the fact that it was on sale 2 days later... a bit disappointed
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P
Rating: 4 out of 5
Fast and efficient
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J
Rating: 4 out of 5
Never disappointed, perfect service. The best would be to be able to select the store from the online site to see directly the items available in store.
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L
Rating: 4 out of 5
Speed and punctuality. Thank you
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P
Rating: 4 out of 5
Order received within the expected timeframe
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W
Rating: 4 out of 5
Super fast but too expensive
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O
Rating: 4 out of 5
Order received on time. Very good
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I
Rating: 4 out of 5
Hello The equipment corresponds to my request
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B
Rating: 4 out of 5
Nothing to report
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N
Rating: 4 out of 5
Very good, just the delivery to the store took 3 days instead of the 1 to 2 days announced. So, I found the status update of the delivery slow. Thanks to the seller for the service provided :)
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P
Rating: 4 out of 5
Diversity of products. Speed of delivery
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S
Rating: 4 out of 5
Very good value for money and top delivery. However, what annoys me is the customer service, I received no response from them for two requests in the last two years. So no more significant purchases at bike equipment
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G
Rating: 4 out of 5
Fast and friendly store staff in Bordeaux.
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R
Rating: 4 out of 5
Equipment delivered according to the order, well packaged and on time. Best prices at the moment on the ordered items. I recommend;
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E
Rating: 4 out of 5
Fast delivery
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D
Rating: 4 out of 5
Super bike equipment. However, there is still a problem with the carrier who took the package for a walk!!!
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J
Rating: 4 out of 5
Order conforms to my expectations
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E
Rating: 4 out of 5
Package arrived on time. Outer packaging OK. A bit messy inside.
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S
Rating: 4 out of 5
Hello, Still very satisfied with bike equipment. But a little surprise related to a gift voucher. I made a fairly large order to benefit from reduced shipping costs, but once I validated my gift voucher, the amount dropped to €0, and I had to pay the shipping costs. It would be better if the gift voucher was taken into account after calculating the shipping costs. Thank you
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D
Rating: 4 out of 5
Good
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J
Rating: 4 out of 5
Very good
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C
Rating: 4 out of 5
Nothing to report, order conforms
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J
Rating: 4 out of 5
Unfortunately, this website could not provide Dutch.
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F
Rating: 4 out of 5
Trustworthy site, technical advice before purchase, fast shipping. However, the customer service is not always great depending on who you get. They were unable to help me change a saddle cart screw for Argon 18 on the grounds that the model no longer existed (the bike purchased from them was less than 10 years old). I had to struggle quite a bit to find and order the right screw with its cylinder myself on Amazon.
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G
Rating: 4 out of 5
Original products at a controlled price. Delivery times a bit longer than average but acceptable.
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P
Rating: 4 out of 5
Everything is going very well, except that it creaks, I disassembled the seat post and greased it as well as the seat support, how do we go about the warranty, I can't manage, can you help me, regards
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D
Rating: 4 out of 5
Favorable!
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D
Rating: 4 out of 5
Very good tire that I put on the front.
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G
Rating: 4 out of 5
I have never had any problems with my orders on the Materiel-velo.com site until now. However, I was missing a few items (out of stock) during my last order to finalize the improvement of my bike (upgrading from Tiagra group to 105).
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O
Rating: 4 out of 5
This material is sold for Shimano 105, but the bleed fittings do not fit on the brake levers..
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B
Rating: 4 out of 5
Thanks to the sales team for adapting as best as possible to our request.
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L
Rating: 4 out of 5
Overall it's fine
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P
Rating: 4 out of 5
Conforms to my order and delivered on time, too bad that for such a small volume the box was rather large. A simple cardboard letter would have been sufficient.
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T
Rating: 4 out of 5
Fast delivery
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