There was already an error on the destination of my package I had to pay 5€ more delivery and now we are 3 weeks from my order and it never arrived at my home.
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Response from Maxxidiscount.com
Hello Mr. Joachim
We thank you for your opinion :)
However, there was no error of destination on our part for your order. You have placed an order for delivery in France, but you live in Martinique. The shipping costs involved are really not the same. We have therefore offered you, rather than cancel your order, to ship it to Martinique if the consequent shipping costs were rules, which you have accepted.
The order has been shipped and as confirmed by the tracking of your package, it is being delivered.
Thank you for your understanding.
Kind regards
The Maxxidiscount team
C
Cabon C.
Rating: 3 out of 5
following a purchase from 17/12/2022
Magnifying glass as described but unfortunately it could not help my father to read his newspaper
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Response from Maxxidiscount.com
Hello Mrs Cabon
Thank you for your review :)
Sad to hear that you were not 100% satisfied with your order... Hopefully the next one will be the right one!
Hoping to see you again very soon
Kind regards
The Maxxidiscount team
P
Patrice G.
Rating: 1 out of 5
following a purchase from 12/12/2022
Unprofessional, very disappointed by the answers obtained...
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Response from Maxxidiscount.com
Hello Mr. Goux
We thank you for your opinion.
An answer was brought to you by e-mail and a refill was sent to you for the ordered pen :)
Kind regards
The Maxxidiscount team
S
Sarah N.
Rating: 1 out of 5
following a purchase from 07/12/2022
No soap ever delivered and no more sound and no more picture to run away from
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Response from Maxxidiscount.com
Hello Mrs. Natario,
You placed an order with us on December 7, 2023 and it is noted shipped to your home since December 9, 2023.
You have contacted us to dispute the delivery and the order has been refunded in full.
Kind regards
The Maxxidiscount team
B
Béatrice B.
Rating: 3 out of 5
following a purchase from 30/11/2022
Product conforms to the description. it would be necessary to specify the size of the cutlery
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Leila S.
Rating: 1 out of 5
following a purchase from 28/11/2022
The article was broken when I received it. I claimed this 2nd Dec. Toiday, 8th I am still waiting for a comfirmation to return the package.
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Emmanuel S.
Rating: 3 out of 5
following a purchase from 28/11/2022
The package was delivered but the packaging was pathetic, dented, taped and re-taped as if it had crossed the planet (who knows?). The contents were almost visible and were wandering around in the box. Small snag on the handle of the Wok Tefal imitation wood that leaves the black plastic below. Nothing bad but still... Responsibility shared between the supplier and the deliverers?
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pascal M.
Rating: 2 out of 5
following a purchase from 23/11/2022
Product purchase 2 days after message to inform me that the package is gone, 4 days after refund of the product. No explanation to this day!
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Marie D.
Rating: 1 out of 5
following a purchase from 23/11/2022
I ordered by mistake a 2022 agenda instead of 2023. It's amazing that you still have them in stock. So I find myself with a completely useless agenda.
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Response from Maxxidiscount.com
Hello Ms. Delhommeau,
You have ordered a 2022 agenda, which we certainly still have in stock, and we have sent you what was ordered... It is specified in the title of the ad and in the description that it is a 2022 agenda.
So we have simply met your expectations.
Thank you for your understanding.
Thank you for your understanding.
The Maxxidiscount team
J
Jennifer T.
Rating: 1 out of 5
following a purchase from 09/10/2022
Disappointed not to have had a message indicating a missing product
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Response from Maxxidiscount.com
Hello Mrs. Tassart,
We apologize for the inconvenience caused.
The out-of-stock item has of course been refunded.
Kind regards
The Maxxidiscount team
Y
Yann D.
Rating: 1 out of 5
following a purchase from 30/09/2022
I needed boxes to move 1 week later it was not shipped I asked for the cancellation and I am waiting and claiming my refund for 15 days now ...
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Response from Maxxidiscount.com
Hello Mr. Delplanque,
Your order placed on 30/09/2022 has been shipped but seems to have been misplaced by the carrier. A dispute has been opened with the latter and a full settlement has been initiated.
Kind regards
The Maxxidiscount team
C
Cecile P.
Rating: 1 out of 5
following a purchase from 26/09/2022
It took almost 15 days for me to receive my order having paid 6.90€ for a delivery in 48-72h I will not recommend this site.
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Azize G.
Rating: 1 out of 5
following a purchase from 22/09/2022
I did not receive the right item and moreover impossible to have them online to know how to return the item or possibly a refund.To avoid
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Response from Maxxidiscount.com
Hello Mr. Gasmi,
You have ordered a diary l'Etudiant Strass in a random color (black or pink) and it is exactly, after verification, what we have sent you.
Our after-sales service has been in touch with you on the phone and by e-mail to tell you how to return the product if it does not suit you.
We are still waiting for your return.
Kind regards
Maxxidiscount
M
Marilyne P.
Rating: 3 out of 5
following a purchase from 18/09/2022
The binder is nice but too small for my child at the pullout. It's a shame.
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MARINE M.
Rating: 1 out of 5
following a purchase from 04/09/2022
Package not received. No reaction from Maxxidiscount. It is me who has to harass Mondial Relais to know where my package is. I ask for a return of the package since it is lost and Maxxidiscount refuses. When this story is over I will not order anymore.
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Response from Maxxidiscount.com
Hello Mrs. Magnin,
We apologize for the inconvenience caused.
Our after-sales service has taken your complaint into account and has made a claim to the carrier to find out what happened to your package. We take this matter very seriously and a return will be made as soon as possible.
Kind regards
Maxxidiscount.com
L
Laetitia G.
Rating: 1 out of 5
following a purchase from 15/09/2022
The agenda has taken on water, some pages are stuck and are unusable. I will not order from this site again. I am very disappointed.
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Alison B.
Rating: 1 out of 5
following a purchase from 14/09/2022
I was very happy because the package arrived in 3 days as indicated, BUT wrong item received... But a very fast sav who sent me the return form right away. I'm waiting patiently for the return of my order hoping that this time it's the right one.
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Response from Maxxidiscount.com
Hello Ms. Beyer,
We apologize for the inconvenience caused by this product error.
Our after-sales service immediately took care of your complaint and was able to process the product exchange as soon as possible.
Kind regards
Maxxidiscount.com
B
Bernadett W.
Rating: 1 out of 5
following a purchase from 10/09/2022
No, package marked on the site shipped but after a call back to find out where the package is I was informed that due to a stock problem they had to cancel my order. Still no refund received.
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Response from Maxxidiscount.com
Hello Mrs. Wach,
We apologize for the inconvenience caused.
Due to a shortage of stock on the product ordered, we were unable to fulfill your order.
This last one was thus refunded to you in its entirety.
Good to you
Maxxdiscount.com
D
Dalila B.
Rating: 3 out of 5
following a purchase from 23/08/2022
Hello, I ordered bed linen sets Real Madrid and Barcelona set. I have received the Real Madrid bedding with the damaged and opened box for the Barcelona bedding not received. Sincerely
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Frédéric G.
Rating: 3 out of 5
following a purchase from 06/09/2022
the delivery time is not in accordance, I should have received it within three days after my order but not at all I received them a week later.
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Sabrina M.
Rating: 1 out of 5
following a purchase from 28/07/2022
Bag that does not fit I want to send it back but no response I do not recommend.
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MAHROUR K.
Rating: 2 out of 5
following a purchase from 10/08/2022
The price is too high.
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ELODIE P.
Rating: 1 out of 5
following a purchase from 03/08/2022
Return shipping costs at my expense
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Response from Maxxidiscount.com
Hello Mrs. Porrazzo,
You ordered Tigex soothers that we delivered to you in due form. The pacifiers were delivered to you and you then contacted our after-sales service indicating that you had ordered the wrong model.
In this case, the return costs are at the customer's expense as indicated in our return policy.
Upon receipt of the returned product, a refund was immediately made.
Kind regards
Maxxidiscount.com
C
cathy G.
Rating: 2 out of 5
following a purchase from 03/08/2022
Schoolbag received without packaging, a broken clip, mail sent a week ago, still no response from you...given the price of the schoolbag, a solution could have been found...
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Response from Maxxidiscount.com
Bonjoru Mrs. Gustavino,
We apologize for the inconvenience.
After your complaint to our after-sales service, a new Sonic binder was sent to you immediately. You have now received it.
Kind regards
Maxxidiscount.com
D
Delphine S.
Rating: 1 out of 5
following a purchase from 15/07/2022
Very disappointed, I ordered 1 inflatable buzz l'eclair ship for my son which arrived flat. I am still waiting for a refund or a new ship.
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Response from Maxxidiscount.com
Hello Mrs. Soulié,
Following your SAV complaint to our services, a new buoy was immediately sent to your home.
Kind regards
Maxxidiscount.com
L
Ladreyt L.
Rating: 2 out of 5
following a purchase from 08/07/2022
I was told that the delivery would take place between the 11th and the 13th, knowing that I had specified that I needed it for the 13th of July. The package was prepared on Friday 08/07 but shipped on 12/07 so I didn't have the gifts for the birthday. And the package arrived in a deplorable state. The box of the toy is torn.
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Ana Isabel S.
Rating: 3 out of 5
following a purchase from 26/06/2022
Super fast delivery even abroad
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Maria L.
Rating: 3 out of 5
following a purchase from 08/06/2022
I will gladly 5sterne. Give but I'm still waiting for your notice. anyway thank you greetings.Maria
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Erwin E.
Rating: 1 out of 5
following a purchase from 11/05/2022
The profuct came really damaged
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Vanessa S.
Rating: 1 out of 5
following a purchase from 20/04/2022
Order bottle, cardboard all broken and torn
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Response from Maxxidiscount.com
Hello Mrs. Salmeron,
We thank you for your evaluation.
However, we do not have any complaint e-mail from you. We invite you to contact our after-sales service who will handle your complaint as soon as possible.
Sincerely
The Maxxidiscount team
H
Hélène M.
Rating: 1 out of 5
following a purchase from 07/04/2022
First experience on this site. My order is missing an item, I made a claim by mail and to date no response. I do not recommend.
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Response from Maxxidiscount.com
Hello,
thank you for your feedback.
However we do not count any mail from your mail,
for a better support please contact us at :
https://www.maxxidiscount.com/fr/contactez-nous
Thank you,
Sincerely,
Maxxidiscount
D
David B.
Rating: 3 out of 5
following a purchase from 08/03/2022
For the moment I'm still waiting for my parcel since a week and a half a crash at the post office, lost parcel .... or other so much so that I still haven't seen the color of my purchase. I wrote to maxxidiscount who answered very quickly to see afterwards if I end up receiving my purchase.
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Jocelyne D.
Rating: 3 out of 5
following a purchase from 26/02/2022
Package received quickly, very well packed. The agenda has a slight defect: the cover is slightly damaged.
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madeleine B.
Rating: 2 out of 5
following a purchase from 12/02/2022
Part of the order was cancelled, I was promised a refund, I am still waiting
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Response from Maxxidiscount.com
Hello,
thank you for your evaluation,
however we inform you that the missing product has already been refunded,
Thank you for your order,
Sincerely,
Maxxidiscount
C
Christine B.
Rating: 3 out of 5
following a purchase from 12/02/2022
On-time delivery
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René G.
Rating: 3 out of 5
following a purchase from 02/02/2022
I waited 10 days to be informed that the item ordered was no longer available. But the replacement offer went well
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Loic C.
Rating: 2 out of 5
following a purchase from 08/02/2022
Preparation for taking over the order too long and preparation also too long.
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Response from Maxxidiscount.com
Hello,
thank you for your evaluation.
However, we will make a small correction because you ordered
- on February 8th
- your order was dropped off at Mondial Relay on February 9th
- your package was available at the relay point on February 12.
We announce a delivery time of 4 to 7 days with Mondial Relay so we are in the announced times.
Kind regards,
Maxxidiscount
E
Emilie M.
Rating: 1 out of 5
following a purchase from 16/01/2022
Package not received and refunded without any explanation
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Response from Maxxidiscount.com
Hello Mrs. Mothais,
Thank you for your feedback. Unfortunately, due to a shortage of stock on the product we could not honor your order. This one was thus refunded to you in its entirety.
Sincerely
The Maxxidiscount team
M
Mariam M.
Rating: 3 out of 5
following a purchase from 11/01/2022
The bag is really small, only the kindergarten.
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denise P.
Rating: 3 out of 5
following a purchase from 09/01/2022
Never anyone at the end of the phone when you call and need information!!!
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