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D
Rating: 1 out of 5
there is 1 broken glass on 6.maxxidiscount has not yet reacted on how to proceed for a refund or new shipment. cordially
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Customer reviews of Maxxidiscount.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 202 published reviews
Reviews 1, 3 and 4 stars
Reset filtersC
Rating: 1 out of 5
the product I received does not correspond at all to my order! extremely disappointed. I will not order from this site again.
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J
Rating: 1 out of 5
I have not received my parcel! Where is it? Is this a scam?
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D
Rating: 1 out of 5
Hello, I will not recommend this site again. I thought I had bought 8 notebooks (2 sets of 4) and in the end I only got 2 notebooks. The presentation on the site was misleading because 4 notebooks were displayed whereas there was only one notebook. It wasn't specified in the ad either. No big deal. I was fooled once but not twice. All the best.
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Response from Maxxidiscount.com
Hello,
I'm sorry to hear that your shopping experience on our site was unsatisfactory. We understand the importance of clarity and accuracy in product presentation, and sincerely apologize for any misunderstanding that may have occurred.
We appreciate your feedback and take your comments very seriously. We are constantly striving to improve our services and ensure customer satisfaction.
In order to resolve this situation, Customer Service will contact you to take the necessary steps to rectify this error.
We apologize once again for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Yours faithfully
Maxxidiscount
I'm sorry to hear that your shopping experience on our site was unsatisfactory. We understand the importance of clarity and accuracy in product presentation, and sincerely apologize for any misunderstanding that may have occurred.
We appreciate your feedback and take your comments very seriously. We are constantly striving to improve our services and ensure customer satisfaction.
In order to resolve this situation, Customer Service will contact you to take the necessary steps to rectify this error.
We apologize once again for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Yours faithfully
Maxxidiscount
A
Rating: 4 out of 5
Ras good pdts overall
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Response from Maxxidiscount.com
Thank you very much for your review Angelique, we are delighted that you enjoy our products. We hope your next experience with us will be even better.
A
Rating: 1 out of 5
My package that I received was hidden, I sent you the message and the photo but you didn't react. This really disgusted me. I have even decided never to order from you again. I bought the couscousier at a very high price.
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J
Rating: 1 out of 5
I ordered latex pacifiers and got sillicone .
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E
Rating: 4 out of 5
Serious company. Fast delivery. Price according to quality.
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Response from Maxxidiscount.com
Thank you Eric for your review. We are pleased that you were satisfied with our company and our customer service. We are delighted that your order arrived quickly. We appreciate your recognition of our competitive pricing. We hope to see you again soon.
N
Rating: 1 out of 5
I ordered a diary, I paid for it, then I waited and finally they told me they were sold out, so I cancelled the order. I don't think it's very serious to sell items they don't even have in stock. I'm really disappointed.
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I
Rating: 4 out of 5
Order delivered in 48h good quality articles I called to reassure me delivery, immediate care.
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Response from Maxxidiscount.com
Thank you very much for your review, Irène! We are delighted that you enjoyed your order and that we were able to reassure you about the delivery. We hope you enjoy your next orders at Maxxidiscount.
A
Rating: 4 out of 5
Fast delivery.
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Response from Maxxidiscount.com
Thank you for your feedback, Anne-Julie. We are happy to hear that the delivery was fast. We hope you will continue to enjoy our services.
É
Rating: 4 out of 5
I have received suspicious emails that are in line with Maxxidiscount emails. Luckily I have a great postwoman. Apart from that, the parcel arrived quickly and I'm satisfied with the contents. Thank you very much!
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Response from Maxxidiscount.com
Thank you for your feedback Eloise. We are happy to hear that you are satisfied with the contents of your parcel and that the postal service was efficient. We thank you for your confidence and hope to see you soon on Maxxidiscount.
B
Rating: 3 out of 5
oggetto n.3 Skylander night swift buoni prezzi ,giocattoli perfettamente funzionanti , ma pacco consegnato aperto meglio chiudere il pacco con più nastro
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M
Rating: 4 out of 5
CLEAR
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L
Rating: 4 out of 5
Fast and reliable delivery.
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D
Rating: 4 out of 5
Correct purchase and fast delivery. Very good!
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E
Rating: 1 out of 5
Extremely disappointed !!!!!! I bought a binder for my daughter who takes care of her things... After only two days, the lining cracked !!!!!!!
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M
Rating: 4 out of 5
Order received quickly, clean packaging and item conforms to photo.
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M
Rating: 4 out of 5
A defect on my son's schoolbag: a fastener has been mounted upside down, so to close it I have to turn the tab, otherwise it's too tight.
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A
Rating: 4 out of 5
Fast and efficient. Very happy with my order
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F
Rating: 4 out of 5
Very nice item. It corresponds perfectly to my expectations.
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K
Rating: 1 out of 5
Very bad experience for me... Being hospitalized, I placed the order online from where I was, so that everything would be ready for my son's return to school. Not being able to move or walk, I thought that everything would arrive on my return, given the information on the site... No order sent, despite a shipment tracking, without more information, then a cancellation of the order, 8 days after the order was placed... The only explanation: "Sorry, but we're out of the entire order...". So it takes 8 days to announce that the goods are not available... I wonder why there was a follow-up order, that's my question...? In any case I will certainly not recommend this merchant site to my relatives in view of my failed experience!!!!
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Response from Maxxidiscount.com
Dear customer,
First of all, we would like to express our sincerest apologies for the unpleasant experience you had recently. We understand how important it is to you that your son's back-to-school order goes smoothly, and we are deeply sorry that this was not the case.
We have carefully considered your situation, and understand your frustration. The circumstances surrounding your order fall far short of the level of service we aim to provide. We understand your question about the shipment tracking established despite the cancellation of the order, and this deserves an explanation.
Shipment tracking is automatically generated as soon as an order is created, and can indicate a processing stage even if the items are no longer available. This is due to the automated logistics process. However, we recognize that this can be confusing, and we are committed to improving our communication at this stage.
Cancellation of your order eight days after it has been placed is unacceptable, and we apologize for the delay. This in no way reflects our commitment to our customers. We understand that this has been a disappointing and frustrating experience, and we pledge to do better in the future.
We take your feedback very seriously, and will use this experience to improve our internal processes and ensure that such situations do not occur again in the future. Your confidence in our company is important to us, and we look forward to the opportunity to earn your trust again in the future.
As a sign of our deep regret, we would like to discuss with you how we can make amends for this situation. Please contact us at [email protected] or by telephone on 01 39889785 so that we can find a solution that suits you.
We hope you will accept our apology and that we can work together to resolve this situation satisfactorily.
Best regards,
Maxxidiscount
First of all, we would like to express our sincerest apologies for the unpleasant experience you had recently. We understand how important it is to you that your son's back-to-school order goes smoothly, and we are deeply sorry that this was not the case.
We have carefully considered your situation, and understand your frustration. The circumstances surrounding your order fall far short of the level of service we aim to provide. We understand your question about the shipment tracking established despite the cancellation of the order, and this deserves an explanation.
Shipment tracking is automatically generated as soon as an order is created, and can indicate a processing stage even if the items are no longer available. This is due to the automated logistics process. However, we recognize that this can be confusing, and we are committed to improving our communication at this stage.
Cancellation of your order eight days after it has been placed is unacceptable, and we apologize for the delay. This in no way reflects our commitment to our customers. We understand that this has been a disappointing and frustrating experience, and we pledge to do better in the future.
We take your feedback very seriously, and will use this experience to improve our internal processes and ensure that such situations do not occur again in the future. Your confidence in our company is important to us, and we look forward to the opportunity to earn your trust again in the future.
As a sign of our deep regret, we would like to discuss with you how we can make amends for this situation. Please contact us at [email protected] or by telephone on 01 39889785 so that we can find a solution that suits you.
We hope you will accept our apology and that we can work together to resolve this situation satisfactorily.
Best regards,
Maxxidiscount
C
Rating: 1 out of 5
Two out of three items wrong, return in progress with uncertainty about next step. Bad buying experience...
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G
Rating: 3 out of 5
Lots of nice things for sale but the site could be improved. What's more, I haven't even figured out how to return an item yet.
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M
Rating: 1 out of 5
Product purchased but sale cancelled a few days later due to stock shortage. It was refunded, however. But why act the sale without stock. It was urgent for me, so I lost several days. Too bad.
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G
Rating: 1 out of 5
Do not answer my calls and package still not arrived there are 3 days before school starts ...
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S
Rating: 4 out of 5
Thank you for everything and for the fast delivery
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Response from Maxxidiscount.com
Thank you very much Saloua! We're glad you were satisfied with our service and fast delivery. We wish you a very nice day :)
A
Rating: 4 out of 5
Delivery in less than 10 days well packed Bah receive my order waiting for the start of school for my son finally I received the order. Impeccable delivery service
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Response from Maxxidiscount.com
Thank you very much for your comment, we are delighted that you were satisfied with the delivery!
C
Rating: 3 out of 5
The return policy is not clear enough, very difficult to reach customer service.
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E
Rating: 3 out of 5
Attractive price. Correct delivery time. Agenda received damaged... The cover must have been folded for a while.
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S
Rating: 1 out of 5
I received half of the delivery broken I sent a message to support maxi discount no response and I called it does not answer me
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Response from Maxxidiscount.com
Dear customer,
We sincerely apologize for the inconvenience caused by your partial delivery and the lack of response from our support department. We understand how frustrating this can be, and are committed to resolving this issue quickly for you.
We assure you that we take this situation very seriously, and will immediately investigate what happened with your order. Please bear with us while we carefully review your case.
In the meantime, we recommend that you check your spam or junk mail folders in case our reply to your message ended up there. If possible, please also check that you used the website to contact us, as we haven't received any mail from you.
We also regret that you were unable to reach us by phone.
We're in a busy period and it's difficult to respond at this time. We will be taking steps to improve our availability and responsiveness so that this does not happen again in the future.
We are determined to resolve this problem and provide you with a satisfactory solution as soon as possible. Your satisfaction as a customer is our top priority, and we will do everything in our power to rectify this situation.
Thank you for your understanding and patience. A member of our support team will contact you as soon as possible to resolve the problem and inform you of the action to be taken.
If you have any further questions or concerns, please let us know. We're here to help you and to ensure that your shopping experience with us is pleasant and trouble-free.
Once again, we apologize for any inconvenience. We hope to regain your trust and remain at your entire disposal.
Yours faithfully
The Maxxidiscount.com team
We sincerely apologize for the inconvenience caused by your partial delivery and the lack of response from our support department. We understand how frustrating this can be, and are committed to resolving this issue quickly for you.
We assure you that we take this situation very seriously, and will immediately investigate what happened with your order. Please bear with us while we carefully review your case.
In the meantime, we recommend that you check your spam or junk mail folders in case our reply to your message ended up there. If possible, please also check that you used the website to contact us, as we haven't received any mail from you.
We also regret that you were unable to reach us by phone.
We're in a busy period and it's difficult to respond at this time. We will be taking steps to improve our availability and responsiveness so that this does not happen again in the future.
We are determined to resolve this problem and provide you with a satisfactory solution as soon as possible. Your satisfaction as a customer is our top priority, and we will do everything in our power to rectify this situation.
Thank you for your understanding and patience. A member of our support team will contact you as soon as possible to resolve the problem and inform you of the action to be taken.
If you have any further questions or concerns, please let us know. We're here to help you and to ensure that your shopping experience with us is pleasant and trouble-free.
Once again, we apologize for any inconvenience. We hope to regain your trust and remain at your entire disposal.
Yours faithfully
The Maxxidiscount.com team
C
Rating: 1 out of 5
Not super good quality
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Response from Maxxidiscount.com
Beste Caroline Nocquet,
Bedankt voor het delen van uw mening over uw recente aankoop bij ons.
Het spijt ons te horen dat u niet helemaal tevreden bent over de kwaliteit van het product dat u hebt ontvangen.
Klanttevredenheid is onze topprioriteit en we nemen alle feedback van klanten zeer serieus.
We willen ervoor zorgen dat u altijd producten van hoge kwaliteit van ons ontvangt.
Om de problemen die je hebt ondervonden met de kwaliteit van het product beter te begrijpen, moedigen we je aan om ons meer details te geven over de specifieke problemen die je hebt opgemerkt.
Zo kunnen we de juiste maatregelen nemen om de situatie op te lossen en ons productaanbod te verbeteren.
Uw tevredenheid is belangrijk voor ons en we willen u graag een oplossing bieden die voor u werkt.
We nodigen je uit om rechtstreeks contact met ons op te nemen via onze klantenservice op de contactpagina van onze website, en we zullen ons best doen om het probleem naar je volledige tevredenheid op te lossen.
Nogmaals onze excuses voor deze teleurstellende ervaring en we kijken uit naar de mogelijkheid om uw vertrouwen te herwinnen.
Hoogachtend
Het Maxxidiscount-team
Bedankt voor het delen van uw mening over uw recente aankoop bij ons.
Het spijt ons te horen dat u niet helemaal tevreden bent over de kwaliteit van het product dat u hebt ontvangen.
Klanttevredenheid is onze topprioriteit en we nemen alle feedback van klanten zeer serieus.
We willen ervoor zorgen dat u altijd producten van hoge kwaliteit van ons ontvangt.
Om de problemen die je hebt ondervonden met de kwaliteit van het product beter te begrijpen, moedigen we je aan om ons meer details te geven over de specifieke problemen die je hebt opgemerkt.
Zo kunnen we de juiste maatregelen nemen om de situatie op te lossen en ons productaanbod te verbeteren.
Uw tevredenheid is belangrijk voor ons en we willen u graag een oplossing bieden die voor u werkt.
We nodigen je uit om rechtstreeks contact met ons op te nemen via onze klantenservice op de contactpagina van onze website, en we zullen ons best doen om het probleem naar je volledige tevredenheid op te lossen.
Nogmaals onze excuses voor deze teleurstellende ervaring en we kijken uit naar de mogelijkheid om uw vertrouwen te herwinnen.
Hoogachtend
Het Maxxidiscount-team
B
Rating: 4 out of 5
Very good service
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C
Rating: 1 out of 5
Does not answer the phone I have a problem with my bag on 6 calls I managed to get someone once who told me to make an email. Since then I've e-mailed and called several times.
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A
Rating: 1 out of 5
Very disappointed not to be repeated
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Response from Maxxidiscount.com
Beste Abdelhamid Abbaoui,
Het spijt ons te horen dat u erg teleurgesteld was over uw recente aankoop bij ons.
Uw tevredenheid is onze topprioriteit en we zijn vastbesloten om deze situatie voor u op te lossen.
Om de redenen van je ontevredenheid beter te begrijpen, raden we je aan om ons te vertellen over de specifieke problemen die je hebt ervaren met het product.
We willen rekening houden met al je feedback om ons aanbod te verbeteren en je een positieve winkelervaring te bieden.
We willen graag de kans krijgen om u volledig tevreden te stellen en uw vertrouwen terug te winnen.
Om dit te doen, nodigen we je uit om rechtstreeks contact met ons op te nemen via de contactpagina van onze website om ons te vertellen wat je er niet goed aan vond.
https://www.maxxidiscount.com/fr/contactez-nous
We zullen je verzoek met de grootst mogelijke zorg behandelen en er alles aan doen om een oplossing te vinden die is afgestemd op jouw behoeften.
We willen je ervan verzekeren dat we je mening waarderen en alle feedback van klanten zeer serieus nemen. Je winkelervaring bij ons moet positief zijn en we zullen er alles aan doen om de situatie recht te zetten.
Nogmaals, het spijt ons dat u een teleurstellende ervaring met ons heeft gehad. We kijken uit naar de mogelijkheid om u in de toekomst een betere ervaring te bieden.
Met vriendelijke groet
Het Maxxidiscount-team
Het spijt ons te horen dat u erg teleurgesteld was over uw recente aankoop bij ons.
Uw tevredenheid is onze topprioriteit en we zijn vastbesloten om deze situatie voor u op te lossen.
Om de redenen van je ontevredenheid beter te begrijpen, raden we je aan om ons te vertellen over de specifieke problemen die je hebt ervaren met het product.
We willen rekening houden met al je feedback om ons aanbod te verbeteren en je een positieve winkelervaring te bieden.
We willen graag de kans krijgen om u volledig tevreden te stellen en uw vertrouwen terug te winnen.
Om dit te doen, nodigen we je uit om rechtstreeks contact met ons op te nemen via de contactpagina van onze website om ons te vertellen wat je er niet goed aan vond.
https://www.maxxidiscount.com/fr/contactez-nous
We zullen je verzoek met de grootst mogelijke zorg behandelen en er alles aan doen om een oplossing te vinden die is afgestemd op jouw behoeften.
We willen je ervan verzekeren dat we je mening waarderen en alle feedback van klanten zeer serieus nemen. Je winkelervaring bij ons moet positief zijn en we zullen er alles aan doen om de situatie recht te zetten.
Nogmaals, het spijt ons dat u een teleurstellende ervaring met ons heeft gehad. We kijken uit naar de mogelijkheid om u in de toekomst een betere ervaring te bieden.
Met vriendelijke groet
Het Maxxidiscount-team
T
Rating: 4 out of 5
I received the shoulder bag, but it gets damaged very quickly.
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S
Rating: 4 out of 5
Very good product, good price and fast shipping
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Response from Maxxidiscount.com
Thank you for your review, Sabrina! We're delighted you enjoyed our products and services.
R
Rating: 3 out of 5
It took a very long time for the product to arrive.
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A
Rating: 4 out of 5
Fast delivery, low prices and very responsive customer service. One item was out of stock and they quickly replaced it with others of my choice. I'm very satisfied! Thank you Maxxidiscount.
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Response from Maxxidiscount.com
Thank you very much Andritsiresy Miora Nandrianina for taking the time to share your review with us! We are delighted that you were satisfied with your purchase and with our services. We hope you will continue to be part of the Maxxidiscount community!
E
Rating: 3 out of 5
Delivery time much longer than indicated. Impossible to get them on the phone and zero response to messages. However, I managed to get my order.
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Account suspended
Cette attestation de confiance n'est plus disponible.