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M
Rating: 1 out of 5
I would have preferred to receive a response from customer service following a defective purchase.
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Customer reviews of Maxxidiscount.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 202 published reviews
Reviews 1 and 3 stars
Reset filtersF
Rating: 1 out of 5
Misleading title of the articles. Pans and woks with Teflon, but you need to read the description.
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B
Rating: 1 out of 5
Very significant delivery delay with no communication!!! It took several reminder emails and warnings of a complaint to achieve a resolution!!!
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J
Rating: 3 out of 5
Of course! Here is a positive and well-written review on Maxidiscount: --- ⭐⭐⭐⭐⭐ An excellent shopping experience! I recently ordered from Maxidiscount and I am very satisfied with my experience. The site offers a wide range of products at very attractive prices, well below those of major brands. The delivery was fast and careful, and the customer service was able to answer my questions with professionalism and responsiveness. The product I received matched the description perfectly and was in excellent condition. I highly recommend Maxidiscount to anyone looking for good deals without compromising on service quality. A great discovery
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N
Rating: 1 out of 5
I placed an order for 4 pans, but I only received 2 that I ordered. The other 2 were replaced with pans that I did not order, and so far I have not heard anything following my complaint. I hope to hear back very soon; otherwise, I will be very disappointed.
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H
Rating: 1 out of 5
Items arrived, almost 1 month after the order!!!!
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S
Rating: 3 out of 5
Of my entire order, one ramekin arrived completely broken. More effective packaging or a fragile label would have been a plus to avoid losing any items.
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Response from Maxxidiscount.com
Hello Sophie,
Thank you for taking the time to share your feedback. We're sorry to hear that your order arrived with a damaged item. We appreciate your suggestion regarding packaging and labeling, and will look into it to improve our services. Please do not hesitate to contact us for a replacement. Your satisfaction is our top priority.
Yours faithfully
The Maxxidiscount team
Thank you for taking the time to share your feedback. We're sorry to hear that your order arrived with a damaged item. We appreciate your suggestion regarding packaging and labeling, and will look into it to improve our services. Please do not hesitate to contact us for a replacement. Your satisfaction is our top priority.
Yours faithfully
The Maxxidiscount team
K
Rating: 1 out of 5
Seller not serious who does not assume these errors of stock I agreed to pay 6€ of delivery charges for two articles making 19€ according to them in stock and finally I receive that an article with 9€ the other not being any more in stock I would never have paid 6€ of delivery charges for an article with 9€.
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A
Rating: 3 out of 5
I have a defective item in my order and I don't know how to send them a message.
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A
Rating: 1 out of 5
Order partially incorrect. Contact made with after-sales service to find a solution. 0 response within a week.
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P
Rating: 1 out of 5
I received a faulty mug that I couldn't give as a gift (even though the fault was visible on their part before dispatch - indelible marks - backed up by photos). For the damage, they only offered a 60% refund on the product (not including delivery costs). I'm left with an unusable product and lost 40% of the cost of the mug (plus delivery costs). In such cases, you have to offer an exchange at the seller's expense, or a full refund including delivery costs. No reply despite several reminders to the site.
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A
Rating: 1 out of 5
Until now I have not always received my package Very disappointed really
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C
Rating: 3 out of 5
difficulty in tracking my order and long delivery time (3 weeks) order corresponds to my expectations.
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C
Rating: 1 out of 5
I never received my order or its refund
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C
Rating: 1 out of 5
I ordered for the first time on your site on 1/12. The delivery times were notified as 4 to 6 days. I received the product on 14/12, which is already a delay in delivery. What's more, when I opened the parcel, the product was broken and unusable. I have sent several emails with photos, but to date there has been no reply. I'm therefore taking legal action with my legal assistance to perhaps get a response to my e-mails and get my money back, as the product is unusable. I absolutely do not recommend this website.
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C
Rating: 1 out of 5
My diary arrived damaged
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E
Rating: 3 out of 5
Product conforms to order but shipping time very very long!
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L
Rating: 3 out of 5
The expedition is very long indeed
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J
Rating: 1 out of 5
1. I wrote a message to cancel my order on the day of ordering. The parcel was still sent. 2. I ordered 3 products and only received 1. No explanation. 3. I had to pay 9.9 delivery fee for the order. It's completely unreasonable because I actually only received part of the order. In normal case, the delivery fee shall be refunded. 4. I raised all those issues and expressed my unsatisfactory. No response from your side. To sum up, a horrible shopping experience.
J
Rating: 3 out of 5
The items are really beautiful and I received my parcel in less than a week.
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V
Rating: 1 out of 5
Today I asked for my order to be cancelled and refunded. Still not delivered 1 month later
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S
Rating: 1 out of 5
I have not received a delivery to date and have not received an answer despite repeated requests
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M
Rating: 3 out of 5
Accessible, customer-friendly site
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G
Rating: 3 out of 5
Disappointed with the product Bad choice on my part
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C
Rating: 1 out of 5
Neither the parcel service provider nor a German tracking number was provided. There was also no response to numerous inquiries. The telephone hotline only has an endless tape message. They only responded by opening a paypal case. I would not buy there again.
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Response from Maxxidiscount.com
Dear Sir or Madam,
We would like to inform you that your parcel has been handed over to the French carrier La Poste, together with a tracking number available on their website. After La Poste took over the parcel, your phone number and e-mail address were forwarded to DPD, who is responsible for the delivery of your parcel. Normally DPD should contact you by email and phone to arrange delivery. However, if you have not been contacted by DPD, please note that we are not responsible for this. However, we are available to resolve any delivery issues you may encounter.
DPD's tracking number was provided to you later by the carrier. Please understand that we cannot monitor each customer's parcel individually as this is the responsibility of the carrier.
We apologize for any inconvenience caused.
With kind regards,
Maxxidiscount
We would like to inform you that your parcel has been handed over to the French carrier La Poste, together with a tracking number available on their website. After La Poste took over the parcel, your phone number and e-mail address were forwarded to DPD, who is responsible for the delivery of your parcel. Normally DPD should contact you by email and phone to arrange delivery. However, if you have not been contacted by DPD, please note that we are not responsible for this. However, we are available to resolve any delivery issues you may encounter.
DPD's tracking number was provided to you later by the carrier. Please understand that we cannot monitor each customer's parcel individually as this is the responsibility of the carrier.
We apologize for any inconvenience caused.
With kind regards,
Maxxidiscount
P
Rating: 1 out of 5
Zero after-sales service. I'm still waiting for a response from customer service for over 15 days.
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G
Rating: 3 out of 5
The gift is not yet offered.
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T
Rating: 1 out of 5
I bought an unbreakable feeding-bottle not even 6 months ago it has just broken today I sent an email with the invoice because it was still under warranty no response I called by phone impossible to reach the team I sent several emails it's been almost a month now no return no response from them frankly it really pisses a very disappointing site I do not advise to make your purchases on this site
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Y
Rating: 3 out of 5
Satisfied with my purchases. The downside is that delivery takes far too long.
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A
Rating: 3 out of 5
Freight charges
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A
Rating: 1 out of 5
Perfume purchased and received empty! I contacted the company but no reply in 1 week.
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A
Rating: 3 out of 5
Received 2 days late
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N
Rating: 3 out of 5
It may not be your fault, but my parcel did not arrive at the relay point I had indicated. Knowing that I ordered from another store the same day and it was delivered to the original relay point. Your prices are not expensive. Products well packaged. But not satisfied with the delivery.
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D
Rating: 1 out of 5
there is 1 broken glass on 6.maxxidiscount has not yet reacted on how to proceed for a refund or new shipment. cordially
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C
Rating: 1 out of 5
the product I received does not correspond at all to my order! extremely disappointed. I will not order from this site again.
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J
Rating: 1 out of 5
I have not received my parcel! Where is it? Is this a scam?
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D
Rating: 1 out of 5
Hello, I will not recommend this site again. I thought I had bought 8 notebooks (2 sets of 4) and in the end I only got 2 notebooks. The presentation on the site was misleading because 4 notebooks were displayed whereas there was only one notebook. It wasn't specified in the ad either. No big deal. I was fooled once but not twice. All the best.
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Response from Maxxidiscount.com
Hello,
I'm sorry to hear that your shopping experience on our site was unsatisfactory. We understand the importance of clarity and accuracy in product presentation, and sincerely apologize for any misunderstanding that may have occurred.
We appreciate your feedback and take your comments very seriously. We are constantly striving to improve our services and ensure customer satisfaction.
In order to resolve this situation, Customer Service will contact you to take the necessary steps to rectify this error.
We apologize once again for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Yours faithfully
Maxxidiscount
I'm sorry to hear that your shopping experience on our site was unsatisfactory. We understand the importance of clarity and accuracy in product presentation, and sincerely apologize for any misunderstanding that may have occurred.
We appreciate your feedback and take your comments very seriously. We are constantly striving to improve our services and ensure customer satisfaction.
In order to resolve this situation, Customer Service will contact you to take the necessary steps to rectify this error.
We apologize once again for any inconvenience caused and hope to have the opportunity to regain your trust in the future.
Yours faithfully
Maxxidiscount
A
Rating: 1 out of 5
My package that I received was hidden, I sent you the message and the photo but you didn't react. This really disgusted me. I have even decided never to order from you again. I bought the couscousier at a very high price.
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J
Rating: 1 out of 5
I ordered latex pacifiers and got sillicone .
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N
Rating: 1 out of 5
I ordered a diary, I paid for it, then I waited and finally they told me they were sold out, so I cancelled the order. I don't think it's very serious to sell items they don't even have in stock. I'm really disappointed.
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Account suspended
Cette attestation de confiance n'est plus disponible.