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B
Rating: 3 out of 5
oggetto n.3 Skylander night swift buoni prezzi ,giocattoli perfettamente funzionanti , ma pacco consegnato aperto meglio chiudere il pacco con più nastro
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Customer reviews of Maxxidiscount.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 2 202 published reviews
Reviews 1 and 3 stars
Reset filtersE
Rating: 1 out of 5
Extremely disappointed !!!!!! I bought a binder for my daughter who takes care of her things... After only two days, the lining cracked !!!!!!!
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K
Rating: 1 out of 5
Very bad experience for me... Being hospitalized, I placed the order online from where I was, so that everything would be ready for my son's return to school. Not being able to move or walk, I thought that everything would arrive on my return, given the information on the site... No order sent, despite a shipment tracking, without more information, then a cancellation of the order, 8 days after the order was placed... The only explanation: "Sorry, but we're out of the entire order...". So it takes 8 days to announce that the goods are not available... I wonder why there was a follow-up order, that's my question...? In any case I will certainly not recommend this merchant site to my relatives in view of my failed experience!!!!
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Response from Maxxidiscount.com
Dear customer,
First of all, we would like to express our sincerest apologies for the unpleasant experience you had recently. We understand how important it is to you that your son's back-to-school order goes smoothly, and we are deeply sorry that this was not the case.
We have carefully considered your situation, and understand your frustration. The circumstances surrounding your order fall far short of the level of service we aim to provide. We understand your question about the shipment tracking established despite the cancellation of the order, and this deserves an explanation.
Shipment tracking is automatically generated as soon as an order is created, and can indicate a processing stage even if the items are no longer available. This is due to the automated logistics process. However, we recognize that this can be confusing, and we are committed to improving our communication at this stage.
Cancellation of your order eight days after it has been placed is unacceptable, and we apologize for the delay. This in no way reflects our commitment to our customers. We understand that this has been a disappointing and frustrating experience, and we pledge to do better in the future.
We take your feedback very seriously, and will use this experience to improve our internal processes and ensure that such situations do not occur again in the future. Your confidence in our company is important to us, and we look forward to the opportunity to earn your trust again in the future.
As a sign of our deep regret, we would like to discuss with you how we can make amends for this situation. Please contact us at [email protected] or by telephone on 01 39889785 so that we can find a solution that suits you.
We hope you will accept our apology and that we can work together to resolve this situation satisfactorily.
Best regards,
Maxxidiscount
First of all, we would like to express our sincerest apologies for the unpleasant experience you had recently. We understand how important it is to you that your son's back-to-school order goes smoothly, and we are deeply sorry that this was not the case.
We have carefully considered your situation, and understand your frustration. The circumstances surrounding your order fall far short of the level of service we aim to provide. We understand your question about the shipment tracking established despite the cancellation of the order, and this deserves an explanation.
Shipment tracking is automatically generated as soon as an order is created, and can indicate a processing stage even if the items are no longer available. This is due to the automated logistics process. However, we recognize that this can be confusing, and we are committed to improving our communication at this stage.
Cancellation of your order eight days after it has been placed is unacceptable, and we apologize for the delay. This in no way reflects our commitment to our customers. We understand that this has been a disappointing and frustrating experience, and we pledge to do better in the future.
We take your feedback very seriously, and will use this experience to improve our internal processes and ensure that such situations do not occur again in the future. Your confidence in our company is important to us, and we look forward to the opportunity to earn your trust again in the future.
As a sign of our deep regret, we would like to discuss with you how we can make amends for this situation. Please contact us at [email protected] or by telephone on 01 39889785 so that we can find a solution that suits you.
We hope you will accept our apology and that we can work together to resolve this situation satisfactorily.
Best regards,
Maxxidiscount
C
Rating: 1 out of 5
Two out of three items wrong, return in progress with uncertainty about next step. Bad buying experience...
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G
Rating: 3 out of 5
Lots of nice things for sale but the site could be improved. What's more, I haven't even figured out how to return an item yet.
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M
Rating: 1 out of 5
Product purchased but sale cancelled a few days later due to stock shortage. It was refunded, however. But why act the sale without stock. It was urgent for me, so I lost several days. Too bad.
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G
Rating: 1 out of 5
Do not answer my calls and package still not arrived there are 3 days before school starts ...
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C
Rating: 3 out of 5
The return policy is not clear enough, very difficult to reach customer service.
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E
Rating: 3 out of 5
Attractive price. Correct delivery time. Agenda received damaged... The cover must have been folded for a while.
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S
Rating: 1 out of 5
I received half of the delivery broken I sent a message to support maxi discount no response and I called it does not answer me
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Response from Maxxidiscount.com
Dear customer,
We sincerely apologize for the inconvenience caused by your partial delivery and the lack of response from our support department. We understand how frustrating this can be, and are committed to resolving this issue quickly for you.
We assure you that we take this situation very seriously, and will immediately investigate what happened with your order. Please bear with us while we carefully review your case.
In the meantime, we recommend that you check your spam or junk mail folders in case our reply to your message ended up there. If possible, please also check that you used the website to contact us, as we haven't received any mail from you.
We also regret that you were unable to reach us by phone.
We're in a busy period and it's difficult to respond at this time. We will be taking steps to improve our availability and responsiveness so that this does not happen again in the future.
We are determined to resolve this problem and provide you with a satisfactory solution as soon as possible. Your satisfaction as a customer is our top priority, and we will do everything in our power to rectify this situation.
Thank you for your understanding and patience. A member of our support team will contact you as soon as possible to resolve the problem and inform you of the action to be taken.
If you have any further questions or concerns, please let us know. We're here to help you and to ensure that your shopping experience with us is pleasant and trouble-free.
Once again, we apologize for any inconvenience. We hope to regain your trust and remain at your entire disposal.
Yours faithfully
The Maxxidiscount.com team
We sincerely apologize for the inconvenience caused by your partial delivery and the lack of response from our support department. We understand how frustrating this can be, and are committed to resolving this issue quickly for you.
We assure you that we take this situation very seriously, and will immediately investigate what happened with your order. Please bear with us while we carefully review your case.
In the meantime, we recommend that you check your spam or junk mail folders in case our reply to your message ended up there. If possible, please also check that you used the website to contact us, as we haven't received any mail from you.
We also regret that you were unable to reach us by phone.
We're in a busy period and it's difficult to respond at this time. We will be taking steps to improve our availability and responsiveness so that this does not happen again in the future.
We are determined to resolve this problem and provide you with a satisfactory solution as soon as possible. Your satisfaction as a customer is our top priority, and we will do everything in our power to rectify this situation.
Thank you for your understanding and patience. A member of our support team will contact you as soon as possible to resolve the problem and inform you of the action to be taken.
If you have any further questions or concerns, please let us know. We're here to help you and to ensure that your shopping experience with us is pleasant and trouble-free.
Once again, we apologize for any inconvenience. We hope to regain your trust and remain at your entire disposal.
Yours faithfully
The Maxxidiscount.com team
C
Rating: 1 out of 5
Not super good quality
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Response from Maxxidiscount.com
Beste Caroline Nocquet,
Bedankt voor het delen van uw mening over uw recente aankoop bij ons.
Het spijt ons te horen dat u niet helemaal tevreden bent over de kwaliteit van het product dat u hebt ontvangen.
Klanttevredenheid is onze topprioriteit en we nemen alle feedback van klanten zeer serieus.
We willen ervoor zorgen dat u altijd producten van hoge kwaliteit van ons ontvangt.
Om de problemen die je hebt ondervonden met de kwaliteit van het product beter te begrijpen, moedigen we je aan om ons meer details te geven over de specifieke problemen die je hebt opgemerkt.
Zo kunnen we de juiste maatregelen nemen om de situatie op te lossen en ons productaanbod te verbeteren.
Uw tevredenheid is belangrijk voor ons en we willen u graag een oplossing bieden die voor u werkt.
We nodigen je uit om rechtstreeks contact met ons op te nemen via onze klantenservice op de contactpagina van onze website, en we zullen ons best doen om het probleem naar je volledige tevredenheid op te lossen.
Nogmaals onze excuses voor deze teleurstellende ervaring en we kijken uit naar de mogelijkheid om uw vertrouwen te herwinnen.
Hoogachtend
Het Maxxidiscount-team
Bedankt voor het delen van uw mening over uw recente aankoop bij ons.
Het spijt ons te horen dat u niet helemaal tevreden bent over de kwaliteit van het product dat u hebt ontvangen.
Klanttevredenheid is onze topprioriteit en we nemen alle feedback van klanten zeer serieus.
We willen ervoor zorgen dat u altijd producten van hoge kwaliteit van ons ontvangt.
Om de problemen die je hebt ondervonden met de kwaliteit van het product beter te begrijpen, moedigen we je aan om ons meer details te geven over de specifieke problemen die je hebt opgemerkt.
Zo kunnen we de juiste maatregelen nemen om de situatie op te lossen en ons productaanbod te verbeteren.
Uw tevredenheid is belangrijk voor ons en we willen u graag een oplossing bieden die voor u werkt.
We nodigen je uit om rechtstreeks contact met ons op te nemen via onze klantenservice op de contactpagina van onze website, en we zullen ons best doen om het probleem naar je volledige tevredenheid op te lossen.
Nogmaals onze excuses voor deze teleurstellende ervaring en we kijken uit naar de mogelijkheid om uw vertrouwen te herwinnen.
Hoogachtend
Het Maxxidiscount-team
C
Rating: 1 out of 5
Does not answer the phone I have a problem with my bag on 6 calls I managed to get someone once who told me to make an email. Since then I've e-mailed and called several times.
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A
Rating: 1 out of 5
Very disappointed not to be repeated
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Response from Maxxidiscount.com
Beste Abdelhamid Abbaoui,
Het spijt ons te horen dat u erg teleurgesteld was over uw recente aankoop bij ons.
Uw tevredenheid is onze topprioriteit en we zijn vastbesloten om deze situatie voor u op te lossen.
Om de redenen van je ontevredenheid beter te begrijpen, raden we je aan om ons te vertellen over de specifieke problemen die je hebt ervaren met het product.
We willen rekening houden met al je feedback om ons aanbod te verbeteren en je een positieve winkelervaring te bieden.
We willen graag de kans krijgen om u volledig tevreden te stellen en uw vertrouwen terug te winnen.
Om dit te doen, nodigen we je uit om rechtstreeks contact met ons op te nemen via de contactpagina van onze website om ons te vertellen wat je er niet goed aan vond.
https://www.maxxidiscount.com/fr/contactez-nous
We zullen je verzoek met de grootst mogelijke zorg behandelen en er alles aan doen om een oplossing te vinden die is afgestemd op jouw behoeften.
We willen je ervan verzekeren dat we je mening waarderen en alle feedback van klanten zeer serieus nemen. Je winkelervaring bij ons moet positief zijn en we zullen er alles aan doen om de situatie recht te zetten.
Nogmaals, het spijt ons dat u een teleurstellende ervaring met ons heeft gehad. We kijken uit naar de mogelijkheid om u in de toekomst een betere ervaring te bieden.
Met vriendelijke groet
Het Maxxidiscount-team
Het spijt ons te horen dat u erg teleurgesteld was over uw recente aankoop bij ons.
Uw tevredenheid is onze topprioriteit en we zijn vastbesloten om deze situatie voor u op te lossen.
Om de redenen van je ontevredenheid beter te begrijpen, raden we je aan om ons te vertellen over de specifieke problemen die je hebt ervaren met het product.
We willen rekening houden met al je feedback om ons aanbod te verbeteren en je een positieve winkelervaring te bieden.
We willen graag de kans krijgen om u volledig tevreden te stellen en uw vertrouwen terug te winnen.
Om dit te doen, nodigen we je uit om rechtstreeks contact met ons op te nemen via de contactpagina van onze website om ons te vertellen wat je er niet goed aan vond.
https://www.maxxidiscount.com/fr/contactez-nous
We zullen je verzoek met de grootst mogelijke zorg behandelen en er alles aan doen om een oplossing te vinden die is afgestemd op jouw behoeften.
We willen je ervan verzekeren dat we je mening waarderen en alle feedback van klanten zeer serieus nemen. Je winkelervaring bij ons moet positief zijn en we zullen er alles aan doen om de situatie recht te zetten.
Nogmaals, het spijt ons dat u een teleurstellende ervaring met ons heeft gehad. We kijken uit naar de mogelijkheid om u in de toekomst een betere ervaring te bieden.
Met vriendelijke groet
Het Maxxidiscount-team
R
Rating: 3 out of 5
It took a very long time for the product to arrive.
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E
Rating: 3 out of 5
Delivery time much longer than indicated. Impossible to get them on the phone and zero response to messages. However, I managed to get my order.
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V
Rating: 3 out of 5
Poor packaging of fragile items
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F
Rating: 1 out of 5
package received incomplete no response from the seller, when claiming I am very disappointed
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Response from Maxxidiscount.com
Thank you for your feedback.
However, we do not have any record of your emails on the support.
An email should be sent to :
https://www.maxxidiscount.com/fr/contactez-nous
or to [email protected]
When you made your claim on paypal you found that you were refunded within the hour and we apologized to you.
thank you
Sincerely,
Maxxidiscount
However, we do not have any record of your emails on the support.
An email should be sent to :
https://www.maxxidiscount.com/fr/contactez-nous
or to [email protected]
When you made your claim on paypal you found that you were refunded within the hour and we apologized to you.
thank you
Sincerely,
Maxxidiscount
A
Rating: 1 out of 5
Too bad I can't put 0 since the package was never received!
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Response from Maxxidiscount.com
Hello Mrs. Foggetta
We thank you for your notice.
Your order has been shipped within the deadline. You contacted us because the order did not reach you, so we opened a dispute with the carrier and the package seems to have been misplaced by their service.
Your order was subsequently refunded in full.
Thank you for your understanding.
Yours faithfully
The Maxxidiscount.com team
We thank you for your notice.
Your order has been shipped within the deadline. You contacted us because the order did not reach you, so we opened a dispute with the carrier and the package seems to have been misplaced by their service.
Your order was subsequently refunded in full.
Thank you for your understanding.
Yours faithfully
The Maxxidiscount.com team
R
Rating: 1 out of 5
I ordered a 5-meter meter on Feb. 25, 2023, and mistakenly an 8-meter meter arrived. I sent on contacts, a request for explanation, but as of today March 12 I have not received any response. I do not have a good impression of this seller. I am willing to change the review if there is any contact about it.
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A
Rating: 3 out of 5
Overall satisfied, however I paid 2x more for a pencil sharpener than in the store .... I will not be ordering again.
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Response from Maxxidiscount.com
Hello Ms. Cado
We thank you for your opinion!
Kind regards
The Maxxidiscount team
We thank you for your opinion!
Kind regards
The Maxxidiscount team
A
Rating: 3 out of 5
Well
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Response from Maxxidiscount.com
Hello Mrs. Mauviere
Thank you for your opinion. Our team is happy to have been able to satisfy you and hopes to see you again very soon!
Kind regards
The Maxxidiscount team
Thank you for your opinion. Our team is happy to have been able to satisfy you and hopes to see you again very soon!
Kind regards
The Maxxidiscount team
M
Rating: 1 out of 5
Completely disappointed I ordered size 140 and received size 90 so I wouldn't do anything with it and my son is disappointed too
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Response from Maxxidiscount.com
Hello Mrs. Rey
Following our phone call, you will find enclosed the return form allowing you to send us the comforter cover La Patrouille so that we can manage the manufacturing defect. A new comforter cover, which we hope will brighten up your son, will then be sent to you.
Our team remains at your disposal for any information.
Kind regards
The Maxxidiscount.com team
Following our phone call, you will find enclosed the return form allowing you to send us the comforter cover La Patrouille so that we can manage the manufacturing defect. A new comforter cover, which we hope will brighten up your son, will then be sent to you.
Our team remains at your disposal for any information.
Kind regards
The Maxxidiscount.com team
J
Rating: 1 out of 5
There was already an error on the destination of my package I had to pay 5€ more delivery and now we are 3 weeks from my order and it never arrived at my home.
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Response from Maxxidiscount.com
Hello Mr. Joachim
We thank you for your opinion :)
However, there was no error of destination on our part for your order. You have placed an order for delivery in France, but you live in Martinique. The shipping costs involved are really not the same. We have therefore offered you, rather than cancel your order, to ship it to Martinique if the consequent shipping costs were rules, which you have accepted.
The order has been shipped and as confirmed by the tracking of your package, it is being delivered.
Thank you for your understanding.
Kind regards
The Maxxidiscount team
We thank you for your opinion :)
However, there was no error of destination on our part for your order. You have placed an order for delivery in France, but you live in Martinique. The shipping costs involved are really not the same. We have therefore offered you, rather than cancel your order, to ship it to Martinique if the consequent shipping costs were rules, which you have accepted.
The order has been shipped and as confirmed by the tracking of your package, it is being delivered.
Thank you for your understanding.
Kind regards
The Maxxidiscount team
C
Rating: 3 out of 5
Magnifying glass as described but unfortunately it could not help my father to read his newspaper
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Response from Maxxidiscount.com
Hello Mrs Cabon
Thank you for your review :)
Sad to hear that you were not 100% satisfied with your order... Hopefully the next one will be the right one!
Hoping to see you again very soon
Kind regards
The Maxxidiscount team
Thank you for your review :)
Sad to hear that you were not 100% satisfied with your order... Hopefully the next one will be the right one!
Hoping to see you again very soon
Kind regards
The Maxxidiscount team
P
Rating: 1 out of 5
Unprofessional, very disappointed by the answers obtained...
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Response from Maxxidiscount.com
Hello Mr. Goux
We thank you for your opinion.
An answer was brought to you by e-mail and a refill was sent to you for the ordered pen :)
Kind regards
The Maxxidiscount team
We thank you for your opinion.
An answer was brought to you by e-mail and a refill was sent to you for the ordered pen :)
Kind regards
The Maxxidiscount team
S
Rating: 1 out of 5
No soap ever delivered and no more sound and no more picture to run away from
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Response from Maxxidiscount.com
Hello Mrs. Natario,
You placed an order with us on December 7, 2023 and it is noted shipped to your home since December 9, 2023.
You have contacted us to dispute the delivery and the order has been refunded in full.
Kind regards
The Maxxidiscount team
You placed an order with us on December 7, 2023 and it is noted shipped to your home since December 9, 2023.
You have contacted us to dispute the delivery and the order has been refunded in full.
Kind regards
The Maxxidiscount team
B
Rating: 3 out of 5
Product conforms to the description. it would be necessary to specify the size of the cutlery
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L
Rating: 1 out of 5
The article was broken when I received it. I claimed this 2nd Dec. Toiday, 8th I am still waiting for a comfirmation to return the package.
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E
Rating: 3 out of 5
The package was delivered but the packaging was pathetic, dented, taped and re-taped as if it had crossed the planet (who knows?). The contents were almost visible and were wandering around in the box. Small snag on the handle of the Wok Tefal imitation wood that leaves the black plastic below. Nothing bad but still... Responsibility shared between the supplier and the deliverers?
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M
Rating: 1 out of 5
I ordered by mistake a 2022 agenda instead of 2023. It's amazing that you still have them in stock. So I find myself with a completely useless agenda.
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Response from Maxxidiscount.com
Hello Ms. Delhommeau,
You have ordered a 2022 agenda, which we certainly still have in stock, and we have sent you what was ordered... It is specified in the title of the ad and in the description that it is a 2022 agenda.
So we have simply met your expectations.
Thank you for your understanding.
Thank you for your understanding.
The Maxxidiscount team
You have ordered a 2022 agenda, which we certainly still have in stock, and we have sent you what was ordered... It is specified in the title of the ad and in the description that it is a 2022 agenda.
So we have simply met your expectations.
Thank you for your understanding.
Thank you for your understanding.
The Maxxidiscount team
J
Rating: 1 out of 5
Disappointed not to have had a message indicating a missing product
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Response from Maxxidiscount.com
Hello Mrs. Tassart,
We apologize for the inconvenience caused.
The out-of-stock item has of course been refunded.
Kind regards
The Maxxidiscount team
We apologize for the inconvenience caused.
The out-of-stock item has of course been refunded.
Kind regards
The Maxxidiscount team
Y
Rating: 1 out of 5
I needed boxes to move 1 week later it was not shipped I asked for the cancellation and I am waiting and claiming my refund for 15 days now ...
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Response from Maxxidiscount.com
Hello Mr. Delplanque,
Your order placed on 30/09/2022 has been shipped but seems to have been misplaced by the carrier. A dispute has been opened with the latter and a full settlement has been initiated.
Kind regards
The Maxxidiscount team
Your order placed on 30/09/2022 has been shipped but seems to have been misplaced by the carrier. A dispute has been opened with the latter and a full settlement has been initiated.
Kind regards
The Maxxidiscount team
C
Rating: 1 out of 5
It took almost 15 days for me to receive my order having paid 6.90€ for a delivery in 48-72h I will not recommend this site.
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A
Rating: 1 out of 5
I did not receive the right item and moreover impossible to have them online to know how to return the item or possibly a refund.To avoid
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Response from Maxxidiscount.com
Hello Mr. Gasmi,
You have ordered a diary l'Etudiant Strass in a random color (black or pink) and it is exactly, after verification, what we have sent you.
Our after-sales service has been in touch with you on the phone and by e-mail to tell you how to return the product if it does not suit you.
We are still waiting for your return.
Kind regards
Maxxidiscount
You have ordered a diary l'Etudiant Strass in a random color (black or pink) and it is exactly, after verification, what we have sent you.
Our after-sales service has been in touch with you on the phone and by e-mail to tell you how to return the product if it does not suit you.
We are still waiting for your return.
Kind regards
Maxxidiscount
M
Rating: 3 out of 5
The binder is nice but too small for my child at the pullout. It's a shame.
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M
Rating: 1 out of 5
Package not received. No reaction from Maxxidiscount. It is me who has to harass Mondial Relais to know where my package is. I ask for a return of the package since it is lost and Maxxidiscount refuses. When this story is over I will not order anymore.
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Response from Maxxidiscount.com
Hello Mrs. Magnin,
We apologize for the inconvenience caused.
Our after-sales service has taken your complaint into account and has made a claim to the carrier to find out what happened to your package. We take this matter very seriously and a return will be made as soon as possible.
Kind regards
Maxxidiscount.com
We apologize for the inconvenience caused.
Our after-sales service has taken your complaint into account and has made a claim to the carrier to find out what happened to your package. We take this matter very seriously and a return will be made as soon as possible.
Kind regards
Maxxidiscount.com
L
Rating: 1 out of 5
The agenda has taken on water, some pages are stuck and are unusable. I will not order from this site again. I am very disappointed.
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A
Rating: 1 out of 5
I was very happy because the package arrived in 3 days as indicated, BUT wrong item received... But a very fast sav who sent me the return form right away. I'm waiting patiently for the return of my order hoping that this time it's the right one.
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Response from Maxxidiscount.com
Hello Ms. Beyer,
We apologize for the inconvenience caused by this product error.
Our after-sales service immediately took care of your complaint and was able to process the product exchange as soon as possible.
Kind regards
Maxxidiscount.com
We apologize for the inconvenience caused by this product error.
Our after-sales service immediately took care of your complaint and was able to process the product exchange as soon as possible.
Kind regards
Maxxidiscount.com
B
Rating: 1 out of 5
No, package marked on the site shipped but after a call back to find out where the package is I was informed that due to a stock problem they had to cancel my order. Still no refund received.
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Response from Maxxidiscount.com
Hello Mrs. Wach,
We apologize for the inconvenience caused.
Due to a shortage of stock on the product ordered, we were unable to fulfill your order.
This last one was thus refunded to you in its entirety.
Good to you
Maxxdiscount.com
We apologize for the inconvenience caused.
Due to a shortage of stock on the product ordered, we were unable to fulfill your order.
This last one was thus refunded to you in its entirety.
Good to you
Maxxdiscount.com
D
Rating: 3 out of 5
Hello, I ordered bed linen sets Real Madrid and Barcelona set. I have received the Real Madrid bedding with the damaged and opened box for the Barcelona bedding not received. Sincerely
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Account suspended
Cette attestation de confiance n'est plus disponible.