English 
Français 
S
Rating: 1 out of 5
Not yet used
Translated reviews
Customer reviews of Meltonic
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 783 published reviews
Summary of reviews
Meltonic consistently delivers fast shipping and reliable delivery with orders arriving quickly and on or before expected dates, making it easy to plan trail runs and training sessions. Customers highlight tangible benefits like easy-to-digest gels and energy bars with natural ingredients, pleasant tastes, and a noticeable energy boost that supports intense morning sessions and long trail days. The product range is praised for digestibility, flavor, and health-focused ingredients such as honey, and customers appreciate the brand’s professional, responsive service and easy online ordering. Overall, the experience is described as dependable, with strong emphasis on taste, digestion, energy support, and quick, well-packaged deliveries.
Reviews 1 and 2 stars
Reset filtersS
Rating: 1 out of 5
Very disappointed with my first order placed on April 29, it is May 11 and I still have not received the purchased products. My account has been debited for the amount of the order and no gels in sight to complete the Loire marathon yesterday... I spoke to the Meltonic stand at the marathon village, they told me there was a delay due to the holidays which I can understand, but keeping me informed would have been nice. I don't know if I will repeat the experience online, I will surely go to a retailer.
Translated reviews
G
Rating: 2 out of 5
I was disappointed with this order because I received a product with a very short expiration date and the product is expired. Salty tonic puree with expiration date 27/01/2026
Translated reviews
M
Rating: 1 out of 5
Package delivered two weeks after and I needed them for a competition and also the package was received it to another location not the one that I specified.bad experience
E
Rating: 2 out of 5
Order placed on 30/04, we are on 12/05 and I still haven't received it.
Translated reviews
M
Rating: 1 out of 5
I am ordering following an offer with free additional products that are clearly specified in my order, but not in my package upon receipt.
Translated reviews
S
Rating: 1 out of 5
The products are very good, however the packaging in the parcel is neglected. Some of my products arrived open in my parcel, making them unusable. Thank you Meltonic, after a quick first contact with customer service, no further news. I do not recommend!
Translated reviews
M
Rating: 2 out of 5
great product but transport not at all up to standard more than 28 euros for Corsica is excessive this will be the last time I order. Best regards
Translated reviews
R
Rating: 1 out of 5
I made a purchase that was not delivered.
S
Rating: 2 out of 5
I asked a question that remains unanswered - too bad!
Translated reviews
G
Rating: 1 out of 5
Navigation and order on the site impec, labelling parcel problem on the address, delivery supposedly carried out by the post office only comment "deposited with the reception" but no parcel on the spot... I contacted meltonic one said to me one will call me back I always await... but I am not any more in France thus more means of recovering the parcel which I really needed in view of the race this week. Conclusion no parcel no product no news for a refund. Disappointed...
Translated reviews
B
Rating: 1 out of 5
I did not receive what I had ordered. The products are great, I found the delivery long and then I didn't get what I had asked for.
Translated reviews
C
Rating: 1 out of 5
Products ordered on March 1st and still not received on March 25th. I know the problem is with the MondialRelay carrier, but Meltonic doesn't have much leverage and I think they could have sent the products back.
Translated reviews
N
Rating: 1 out of 5
Order does not correspond to the image or the writing on the box. Too bad.
Translated reviews
M
Rating: 2 out of 5
Hello, Very disappointed, pierced bag Bonnet said to be a gift that was not in the package Very very disappointed
Translated reviews
J
Rating: 1 out of 5
Customer service that doesn't respond despite several reminders, even though I've lost €10 because of them!
Translated reviews
S
Rating: 2 out of 5
Package arrived open! It's unacceptable that in 2024 we still can't wrap a parcel properly!
Translated reviews
A
Rating: 2 out of 5
Order took too long to arrive, dissatisfied with delivery times and lack of information via my customer area!
Translated reviews
E
Rating: 1 out of 5
their system made a mistake in the recipient. so my parcel could not be delivered. No refund. Their telephone number was replaced by an answering machine to say that they were on vacation... in short, this was my first and last order with them.
Translated reviews
R
Rating: 1 out of 5
Very disappointed that no one answered my e-mail when my coli was returned to sender. I don't know if it was the post office or meltonic who made the mistake! But I'd love to have my order before Christmas if anyone cares!
Translated reviews
A
Rating: 2 out of 5
Disappointed but that's just my feeling. The products are fine, but I won't be buying any more. Sorry to be unpleasant but I'm being honest.
Translated reviews
A
Rating: 2 out of 5
Part of the order is missing
Translated reviews
A
Rating: 2 out of 5
deplorable sales service! order sent twice following an error by their shipping department but the product is finally sent "on a commercial basis" after telling me that I had made a mistake on my order (not even able to check the confirmed order!).
Translated reviews
Response from Meltonic
Hello Bernard, We apologize for the oversight in your order. To apologize, we have sent you an extra product free of charge. I hope you were pleased with this little gesture Sportively, Clément
A
Rating: 2 out of 5
The composition of the products is good for carbohydrates, but the rest is under-dosed. It was a very good idea to base the product on honey, but unfortunately the taste with the other flavors makes the gels taste like crap (it has to be said).
Translated reviews
A
Rating: 1 out of 5
Knowing that a product had faulty packaging you sent the item anyway... good thing I don't do that with my customers (bike repairs).
Translated reviews
A
Rating: 2 out of 5
My order was sent several days after what was noted. It was sent just after I had received an email. I was expecting a sample to apologize for the inconvenience but instead I got the (un)pleasant surprise of having advertising in my coli which ended up in the garbage can straight away. I chose Meltonic above all for the "environmental" side and an advertisement by e-mail is more than sufficient rather than on paper (even 100% recycled paper).
Translated reviews
A
Rating: 1 out of 5
Disgusting and very expensive.
Translated reviews
A
Rating: 2 out of 5
The gels are not good and don't add much. The energy intake does not seem exceptional.
Translated reviews
A
Rating: 1 out of 5
The products are really very good.Order made on 25/02/21, we are 10/03/21, I still have not received my order. I wrote on 03/03/21 to Meltonic customer service (which is responsive) who told me to go and see the relay point because sometimes the tracking does not work. I went there on 04/03/21 and there was no parcel. Customer service told me they'd look into it and get back to me. Here we are on 10/03/21 and still no news.
Translated reviews
A
Rating: 1 out of 5
Marathon pack: cake with a synthetic, doughy taste that I couldn't finish because it wasn't to my liking. Gels that gave me a stomachache as soon as I took them. No beneficial effect on training (in identical climatic conditions).
Translated reviews
A
Rating: 2 out of 5
Parcel received with powder inside.the recovery gel is 75ml whereas the parcel previously ordered was 100ml.
Translated reviews
A
Rating: 1 out of 5
Not happy, parcel dispatched 1 month later, cause in supply with the supplier, at the time of the order product which was not in stock was not specified on the site. Not happy at all.
Translated reviews
A
Rating: 2 out of 5
It's still expensive for what it is and the ingredients aren't all natural...
Translated reviews
A
Rating: 2 out of 5
No news on order status for 10 days
Translated reviews
A
Rating: 2 out of 5
Received the same gift twice after each order.
Translated reviews
A
Rating: 2 out of 5
The products are of very high quality, but the packaging can still be improved: it's not always easy to open, especially in competition (running speed, perspiration ....). Despite 3 reminders to Meltonic, I still haven't had an answer to this problem... What's strange is that when I contacted them to find out where to buy their products, I got an answer the very next day! Which goes to show they're not interested in customer feedback ....
Translated reviews
A
Rating: 1 out of 5
An error occurred in my order, due to a computer bug. The quantity displayed was not taken into account by the site. I contacted the company by e-mail, which did indeed note that my order was incorrect (2 gels instead of 3), but offered absolutely nothing to correct the error.Not to mention a commercial gesture, 2 gels at €2.60 each isn't a total loss for Meltonic, given that I've already spent more than €100 on 2 orders. I'd have liked to have been offered a solution that would have cost me the €5.20... But there's nothing... For me, this is the last time I will order from Meltonic and I will share this experience with my club...Sincerely.
Translated reviews