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M
Rating: 1 out of 5
plate not suitable for a knife handle. the plate cracked during drilling holes (4) of 2 mm in diameter! unworkable. Disappointed!
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Customer reviews of Mercorne
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 235 published reviews
Summary of reviews
Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
1 star review
Reset filtersB
Rating: 1 out of 5
One of the stabilized chestnut plates is warped.
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W
Rating: 1 out of 5
Inferior materials, not the same as advertised.
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C
Rating: 1 out of 5
The shape does not match that presented in the ad.
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M
Rating: 1 out of 5
Poor quality materials. Usable horn block. Too many cracks in the horn. Worse! One of the two blocks was a disgusting assembly of several blocks. After several disappointments, this will be my last experience.
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J
Rating: 1 out of 5
No and no incomplete package 2 out of 3 orders called by phone without any return company to be removed from the list no comparisons with eurotechni
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P
Rating: 1 out of 5
My order has not yet been delivered! A real shame since my order is already paid!!! Please relay my dissatisfaction to Mercorn!!!
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M
Rating: 1 out of 5
Unfortunately not satisfied with the goods. No response from the seller
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M
Rating: 1 out of 5
Good
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A
Rating: 1 out of 5
The transport agency SEUR has not delivered my order and they are not giving me any information about where it is
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C
Rating: 1 out of 5
Very good but a bit expensive
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P
Rating: 1 out of 5
These are not what I ordered! They were supposed to call me in vain
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L
Rating: 1 out of 5
The delivery was not compliant with the order. After claiming about it, I received an immediate credit with a refund of my order. Unfortunately, I am still waiting for the transfer. Bank problem...? Otherwise, Mercorne is serious.
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A
Rating: 1 out of 5
not in conformity with my order, the measurements of the bone did not correspond so I cannot make the two folding knives I had promised; I had made my observations to the retailer in Strasbourg EKS
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J
Rating: 1 out of 5
Wrong size.
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V
Rating: 1 out of 5
There was an error on the preparation of the order. I contacted mercorne on their site to alert them. No news to date. I am not at all satisfied with the after-sales service! Mrs Saint-Laurens
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M
Rating: 1 out of 5
Managing delivery errors
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G
Rating: 1 out of 5
A good customer of yours for stabilized wood scraps, I was extremely disappointed by this purchase. I understand that it remains a batch of offcuts that can vary depending on the cut, but this time I only received pieces not exceeding 1 cm and 3/4 of purple stabilized peublier ... 90 euros to use only one 8th of my purchase !!! I'd buy again, but you'll lose me as a customer if this happens again. For the record, I hope the bag of candy wasn't in the scale!
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B
Rating: 1 out of 5
The juma bloc is supposedly snakeskin
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M
Rating: 1 out of 5
Hello, the plates arrived damaged, with many scratches. Too bad !
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Response from Mercorne
Hello Marc,
I'm following up your message about damaged G10 plates. You should know that G10 is an extremely resistant material and that it can show surface scratches. However, these scratches are superficial and can be removed with a light sanding and polishing of the surface. Nevertheless, you can contact us to find other solutions.
Best regards.
I'm following up your message about damaged G10 plates. You should know that G10 is an extremely resistant material and that it can show surface scratches. However, these scratches are superficial and can be removed with a light sanding and polishing of the surface. Nevertheless, you can contact us to find other solutions.
Best regards.
G
Rating: 1 out of 5
Poor quality wood for the price (scratches / badly cut inserts)
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Response from Mercorne
Hello,
Please do not hesitate to contact us if you are not satisfied with one of your products. We'll try to find a solution that will give you complete satisfaction.
Have a nice day.
Please do not hesitate to contact us if you are not satisfied with one of your products. We'll try to find a solution that will give you complete satisfaction.
Have a nice day.
A
Rating: 1 out of 5
Scam. Wood scraps just good enough to light the barbecue. Not usable for making or engraving small wooden objects.
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M
Rating: 1 out of 5
Good products
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C
Rating: 1 out of 5
Congratulations on your professionalism... I paid a 200 euro voucher and after more than 2 weeks I received a 30 euro voucher. I will never buy anything again.
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J
Rating: 1 out of 5
Top site, 5 stars
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R
Rating: 1 out of 5
Overall, the order is ok, but out of the kg of wood scraps, there are a few pieces that aren't usable at all. I'm aware that these are offcuts, but we still need to be able to put them to some use.
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Response from Mercorne
Hello,
We're sorry you didn't find what you were looking for in the off-cuts. It's not easy for us to sort them out, knowing that they're often used to make jewelry.
Best regards,
olivier
We're sorry you didn't find what you were looking for in the off-cuts. It's not easy for us to sort them out, knowing that they're often used to make jewelry.
Best regards,
olivier
A
Rating: 1 out of 5
Ps contant received only one plate I thought that as the wood plates the contents of the package was 2 plates elforyn the presentation of this product is confusing sold as a unit would be much clearer knives are most cases two-sided.
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D
Rating: 1 out of 5
Mondial Relay source of problems... otherwise conforms to the order.
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H
Rating: 1 out of 5
Non-conforming merchandise Returned
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G
Rating: 1 out of 5
Vous aurez des avis quand le site et les demandes de retours seront fait en français. J'achète en FRANCE je parle Français !
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J
Rating: 1 out of 5
La dirección no estaba completa y sólo ponía Rue en el paquete y faltaba el nombre de la calle Hierro 9. It was a problem to receive the order. Best regards, José María Veuthey
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C
Rating: 1 out of 5
Very good quality, very fast shipping.
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J
Rating: 1 out of 5
Order placed on 19/12/2022 <Parcel picked up by worldwide relay on 20/12/2022 today 03/01/2023 not yet received the package, I can not give a favorable opinion to date, hoping to receive it one day?
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