Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
Large choice of products, very good quality, fast shipping. And an exceptional team. Thank you Mercorne.
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Response from Mercorne
Thank you
I wish you a good and pleasant year
olivier
O
olivier B.
Rating: 5 out of 5
following a purchase from 19/12/2022
nickel
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Sandrine T.
Rating: 5 out of 5
following a purchase from 19/12/2022
Fast delivery, correctly packed, product conforms to the photo and description.
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Response from Mercorne
I thank you for your opinion and wish you a happy new year
olivier
L
Laurent C.
Rating: 5 out of 5
following a purchase from 18/12/2022
Excellent customer service, fast shipping. Quality products.
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Response from Mercorne
I thank you for your opinion and wish you a happy new year
olivier
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Francois M.
Rating: 5 out of 5
following a purchase from 20/12/2022
Good products, fast shipping
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Response from Mercorne
I thank you for your opinion and wish you a happy new year
olivier
D
Dominique C.
Rating: 5 out of 5
following a purchase from 19/12/2022
Product conformity and delivery time perfectly respected. Only surprise: a gift (of good quality)!
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Response from Mercorne
I thank you for your opinion and wish you a happy new year
olivier
P
philippe L.
Rating: 5 out of 5
following a purchase from 16/12/2022
Hello.Mercorne is a serious company after several orders I have never been disappointed.
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jean pierre J.
Rating: 1 out of 5
following a purchase from 17/12/2022
Order placed on 19/12/2022 <Parcel picked up by worldwide relay on 20/12/2022 today 03/01/2023 not yet received the package, I can not give a favorable opinion to date, hoping to receive it one day?
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lionel V.
Rating: 5 out of 5
following a purchase from 18/12/2022
very good product, very good value for money, fast shipping.
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fabien T.
Rating: 5 out of 5
following a purchase from 16/12/2022
.
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Gérard M.
Rating: 5 out of 5
following a purchase from 16/12/2022
Well received, on time. Good products.
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Christophe D.
Rating: 5 out of 5
following a purchase from 15/12/2022
Topissime
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Response from Mercorne
I thank you for your opinion and wish you and your family a happy new year
C
christine S.
Rating: 5 out of 5
following a purchase from 15/12/2022
Perfect
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Response from Mercorne
thank you very much for your opinion
happy new year
K
Kevin C.
Rating: 5 out of 5
following a purchase from 15/12/2022
Wide choice of varieties, top quality! I placed several orders and I never had any problems. I highly recommend it !
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Response from Mercorne
I thank you for your opinion and wish you and your family a happy new year
olivier
S
serge T.
Rating: 5 out of 5
following a purchase from 14/12/2022
nothing to say it's perfect no problem thanks to Mercorne
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Philippe D.
Rating: 5 out of 5
following a purchase from 14/12/2022
Very nice material
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Comelli J.
Rating: 5 out of 5
following a purchase from 13/12/2022
Fast, efficient, always good advice. Very good products! Continue like this in 2023!
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Response from Mercorne
I thank you for your opinion and wish you and your family a happy new year
olivier
R
Renaud D.
Rating: 5 out of 5
following a purchase from 12/12/2022
High quality product
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Jean-Paul D.
Rating: 5 out of 5
following a purchase from 12/12/2022
Nice product, fast delivery RSA on these points. However I asked a question via the contact form before ordering and never received an answer... !! Decu!
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Response from Mercorne
I thank you for your opinion and wish you and your family a happy new year
I apologize for not having answered you
olivier
P
PATRICK D.
Rating: 5 out of 5
following a purchase from 11/12/2022
Top of the top!!!!
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Frédéric B.
Rating: 5 out of 5
following a purchase from 10/12/2022
Professionals +++ Listening, fast in sending ... What happiness!
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Response from Mercorne
I thank you for your opinion and wish you and your family a happy new year
olivier
E
emmanuel L.
Rating: 5 out of 5
following a purchase from 10/12/2022
the wood is beautiful and the shipping was really fast i really recommend mercorne
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Response from Mercorne
I thank you for your opinion and wish you and your family a happy new year
olivier
F
Ferran B.
Rating: 5 out of 5
following a purchase from 23/11/2022
Excellent products and excellent service. Price is ok.
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Stephane Z.
Rating: 5 out of 5
following a purchase from 04/12/2022
All good
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Thomas P.
Rating: 4 out of 5
following a purchase from 01/12/2022
Quality wood, fast delivery, ....
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Response from Mercorne
I thank you for your opinion and wish you a very happy holiday season
olivier
Y
YANN N.
Rating: 5 out of 5
following a purchase from 06/12/2022
at the top!
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VIRGILIO M.
Rating: 5 out of 5
following a purchase from 24/11/2022
Super professional, great materials and above all everyone is very nice.
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MARIE H.
Rating: 5 out of 5
following a purchase from 09/12/2022
As always. Incredible in everything. Incredible wood. Fantastic communication. And super fast shipping. I would recommend
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Benoit S.
Rating: 5 out of 5
following a purchase from 09/12/2022
Delivery always on time, package very well packed. It is distributed for the next order 👍👍👍👍
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franck T.
Rating: 5 out of 5
following a purchase from 06/12/2022
Always satisfied.
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Olivier C.
Rating: 5 out of 5
following a purchase from 06/12/2022
Fast and compliant online
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jean-bernard S.
Rating: 5 out of 5
following a purchase from 06/12/2022
The products are as they appear in the photos and descriptions, but the single photo for products like antlers is not enough.
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thierry D.
Rating: 5 out of 5
following a purchase from 06/12/2022
once again very good product quality and speed
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Arthur Z.
Rating: 3 out of 5
following a purchase from 05/12/2022
I had never had a problem but I missed an article, I tried to contact customer service, 2 mail, a phone call and zero response, a week later a mail from Colissimo telling me that a package from Mercorne arrives, it was the missing article fortunately, I retain despite everything the lack of response from them
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Response from Mercorne
Hello Arthur,
thank you for sharing your opinion.
You notified us on December 12 that you had not received your missing part. On December 13 we replied that we were sending a replacement part. Please check your spam folder to see if you received this email. We have put everything in place to satisfy you as soon as possible.
I wish you a nice day.
S
Stéphane L.
Rating: 5 out of 5
following a purchase from 03/12/2022
excellent quality products, moreover the products ordered are exactly those which are in photograph. Very satisfied with the products out of about 20 orders.
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Carlo C.
Rating: 5 out of 5
following a purchase from 30/11/2022
Top seller!!
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Patrick G.
Rating: 3 out of 5
following a purchase from 05/12/2022
Shipping costs too expensive when you place a small order. Not much choice of delivery and even more difficult when you are in the country. The items I order are often out of stock and the choice is sometimes limited.
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Response from Mercorne
Hello Patrick;
actually paid 5€ of delivery on an order of 10€, it's a pity. Know that the rate you pay on our site and a rate negotiated with the post office and that we do not take any commission on it. Moreover we have set up this year the delivery via mondial relay at less than 5€ and that we have the delivery offered from 90 €.
We would like not to charge you any shipping costs or to offer you shipping costs under 5€ directly to your home but for a small company like ours it is impossible.
Concerning out of stock, the period from November to December is very busy and we can't keep up with the demand, we do our best to serve you every day.
Thank you for your opinion and see you soon.
S
Stéphane B.
Rating: 5 out of 5
following a purchase from 05/12/2022
Very reactive and good after sales service. Original products that can also inspire creations.
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Jean-Luc M.
Rating: 5 out of 5
following a purchase from 05/12/2022
I enjoy the beer shared with the team
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Pascal T.
Rating: 5 out of 5
following a purchase from 05/12/2022
Always superb
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