Customer reviews of Mercorne

9,6 /10

Based on 2 237 published reviews

5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur vérifié

Published on 08/03/2022 à 14h05 following a purchase from 19/02/2022

Very satisfied with my orders. The site is clear, the descriptions relevant and the orders processed very quickly.

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Acheteur vérifié

Published on 08/03/2022 à 08h12 following a purchase from 24/02/2022

Super commercial service, during my order 2 plates were forgotten, a small phone call and Olivier rectified the shooting. The next day the plates were there as well as a very good commercial gesture on his part, thank you to him

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Acheteur vérifié

Published on 07/03/2022 à 06h30 following a purchase from 03/03/2022

The giraffe bones I ordered are really great, I am waiting for the ram horns and I hope they will be of the same quality, because I found the prices a little expensive. Sincerely

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Acheteur vérifié

Published on 07/03/2022 à 00h05

Great!

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Acheteur vérifié

Published on 06/03/2022 à 07h32 following a purchase from 23/02/2022

Very good choice Fast delivery But the prices are a bit high

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Acheteur vérifié

Published on 05/03/2022 à 07h10 following a purchase from 25/02/2022

Great!

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Acheteur vérifié

Published on 04/03/2022 à 07h42 following a purchase from 21/02/2022

Lot of scrap wood, 95% usable, perfect quality! Smaller pieces can be assembled for a through silk!

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Acheteur vérifié

Published on 04/03/2022 à 07h28 following a purchase from 16/02/2022

I had a lot of problems with mammoth molars, I explained my worries at the Lyon show, I don't think the person at the mercorne booth was interested?

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Response from Mercorne Published on 15/03/2022

Hello, can you explain to me what your problem is?

Acheteur vérifié

Published on 04/03/2022 à 06h04 following a purchase from 20/02/2022

Fast shipping, good quality materials overall. Some products shipped are not suitable (twisted wood, horn looking more like a waste than a real set of plates) when others are extremely satisfactory. This lack of consistency would really be improved and it would be perfect

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Response from Mercorne Published on 07/03/2022

Hello, thank you for your comment. We strive to maintain consistent quality throughout our product line. We will continue to provide you with quality products. Thank you and have a nice day.

Acheteur vérifié

Published on 04/03/2022 à 05h38 following a purchase from 28/09/2021

Great!

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Acheteur vérifié

Published on 03/03/2022 à 08h34 following a purchase from 18/02/2022

At the top!

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Acheteur vérifié

Published on 03/03/2022 à 07h57 following a purchase from 18/02/2022

Good products fast services

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Acheteur vérifié

Published on 02/03/2022 à 13h19 following a purchase from 15/02/2022

Great!

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Acheteur vérifié

Published on 28/02/2022 à 19h06

Order ok. Delivery ok. Small gift ok. Everything ok!??

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Acheteur vérifié

Published on 28/02/2022 à 06h09 following a purchase from 17/02/2022

Great!

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Acheteur vérifié

Published on 27/02/2022 à 09h47 following a purchase from 29/03/2021

Sympathy and proffessionalism

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Acheteur vérifié

Published on 25/02/2022 à 12h29

Great!

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Acheteur vérifié

Published on 25/02/2022 à 11h33 following a purchase from 14/02/2022

At the top!

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Acheteur vérifié

Published on 25/02/2022 à 08h19 following a purchase from 14/02/2022

Great!

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Acheteur vérifié

Published on 25/02/2022 à 08h09 following a purchase from 15/02/2022

Precision, reactivity, accuracy. Bravo and thank you

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Acheteur vérifié

Published on 25/02/2022 à 07h19 following a purchase from 14/02/2022

Fast and reliable shipping

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Acheteur vérifié

Published on 24/02/2022 à 22h41

Conforms to the description, fast delivery, team available for any question, it's Top? A reference site?

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Acheteur vérifié

Published on 24/02/2022 à 07h33 following a purchase from 11/02/2022

speed, product selection, communication.

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Acheteur vérifié

Published on 21/02/2022 à 15h55

very large choice of products, fast and accurate delivery, impeccable

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Acheteur vérifié

Published on 21/02/2022 à 15h28

Great!

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Acheteur vérifié

Published on 21/02/2022 à 08h36 following a purchase from 04/02/2022

Always fast and careful shipping. Thank you for the gift!

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Acheteur vérifié

Published on 21/02/2022 à 07h02 following a purchase from 10/02/2022

Fast delivery, product conforms, perfect, despite the delivery costs a little expensive.

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Response from Mercorne Published on 22/02/2022

Hello, thank you for your feedback. We strive to offer the lowest possible shipping rates. We don't take any commission fees and offer free delivery for orders over 75 USD. Have a nice day

Acheteur vérifié

Published on 21/02/2022 à 05h28

Great!

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Acheteur vérifié

Published on 20/02/2022 à 14h38 following a purchase from 14/02/2022

fast shipping, nice materials.

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Acheteur vérifié

Published on 20/02/2022 à 10h02

At the top!

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Acheteur vérifié

Published on 20/02/2022 à 09h50 following a purchase from 09/02/2022

Kindness and reactivity at the top

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Acheteur vérifié

Published on 20/02/2022 à 00h57 following a purchase from 09/02/2022

Great!

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Acheteur vérifié

Published on 19/02/2022 à 16h32

Great!

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Acheteur vérifié

Published on 19/02/2022 à 11h00

Great!

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Acheteur vérifié

Published on 18/02/2022 à 18h32

At the top!

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Acheteur vérifié

Published on 18/02/2022 à 09h13

Always satisfied with their products. Fast shipping.

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Acheteur vérifié

Published on 17/02/2022 à 19h08

Fast and efficient

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Acheteur vérifié

Published on 17/02/2022 à 17h43

At the top fast and efficient

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Acheteur vérifié

Published on 17/02/2022 à 16h46

Speed in sending the order and conformity of the received products

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Acheteur vérifié

Published on 16/02/2022 à 20h22

I like the overall quality (both the service and the materials)

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