Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
A good customer of yours for stabilized wood scraps, I was extremely disappointed by this purchase. I understand that it remains a batch of offcuts that can vary depending on the cut, but this time I only received pieces not exceeding 1 cm and 3/4 of purple stabilized peublier ... 90 euros to use only one 8th of my purchase !!! I'd buy again, but you'll lose me as a customer if this happens again. For the record, I hope the bag of candy wasn't in the scale!
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Thierry C.
Rating: 3 out of 5
following a purchase from 07/08/2024
Clear on most items but the 3rd order in a row where I receive olive wood with no vein marked, no desire to make a handle with it, will remain in the closet ...
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Bernard L.
Rating: 1 out of 5
following a purchase from 29/07/2024
The juma bloc is supposedly snakeskin
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BERNARD C.
Rating: 4 out of 5
following a purchase from 20/07/2024
One star less because of a small chip on a plate...
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Marc M.
Rating: 1 out of 5
following a purchase from 02/06/2024
Hello, the plates arrived damaged, with many scratches. Too bad !
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Response from Mercorne
Hello Marc,
I'm following up your message about damaged G10 plates. You should know that G10 is an extremely resistant material and that it can show surface scratches. However, these scratches are superficial and can be removed with a light sanding and polishing of the surface. Nevertheless, you can contact us to find other solutions.
Best regards.
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gabriel B.
Rating: 1 out of 5
following a purchase from 14/06/2024
Poor quality wood for the price (scratches / badly cut inserts)
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Response from Mercorne
Hello,
Please do not hesitate to contact us if you are not satisfied with one of your products. We'll try to find a solution that will give you complete satisfaction.
Have a nice day.
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Annie M.
Rating: 1 out of 5
following a purchase from 19/05/2024
Scam. Wood scraps just good enough to light the barbecue. Not usable for making or engraving small wooden objects.
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Alain R.
Rating: 4 out of 5
following a purchase from 13/05/2024
Good for wafers but received with a large block of Padouk 300 gr unusable
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Patrice L.
Rating: 4 out of 5
following a purchase from 01/05/2024
I bought some burr amboyna wafers; I love this species but find the price high. Otherwise, perfect transport and packaging.
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Marc H.
Rating: 2 out of 5
following a purchase from 02/05/2024
Well received but no explanation of how to assemble the kit. Loose parts with no plan or text. Not even a link to an online pdf. Too bad and disappointing
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paul T.
Rating: 2 out of 5
following a purchase from 24/04/2024
Batch of scrap wood purchased, one of which contains 60% unusable pieces. Unable to contact customer service to find out whether this is normal or not.
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Clément B.
Rating: 3 out of 5
following a purchase from 11/04/2024
I'm a little disappointed with the lots I received. I chose a higher quality, but the inserts I received were cracked and of different quality, texture and shade. This is a serious handicap when making a handle. It's a pity for a first experience...
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JEAN-LOUIS V.
Rating: 4 out of 5
following a purchase from 29/03/2024
Very good products
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Pierre S.
Rating: 4 out of 5
following a purchase from 31/03/2024
Package received, conforms to order.
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gerard M.
Rating: 4 out of 5
following a purchase from 23/03/2024
As ordered
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Guy G.
Rating: 4 out of 5
following a purchase from 18/03/2024
The service is impeccable, if the rates were lower I would start exclusively with you, but very good experience all the same, thank you.
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marc M.
Rating: 4 out of 5
following a purchase from 13/03/2024
Received on time, very nice product, fair packaging
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Sébastien M.
Rating: 2 out of 5
following a purchase from 07/03/2024
The color of the wood blocks is perfect, as shown in the photo, but none of the wood blocks are rectangles, there are no right angles, so there's a lot of material loss on the blocks. I'm very disappointed with the cut of the blocks.
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jean louis L.
Rating: 4 out of 5
following a purchase from 13/02/2024
Fast, accurate delivery
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Valerie D.
Rating: 4 out of 5
following a purchase from 02/02/2024
Product as expected
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Rim Z.
Rating: 3 out of 5
following a purchase from 06/02/2024
Thanks a lot!
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SEBASTIEN G.
Rating: 4 out of 5
following a purchase from 29/01/2024
Order received quickly. Very satisfied with my purchase.
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Gérald V.
Rating: 4 out of 5
following a purchase from 18/01/2024
Very good and fast shipping
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RICHARD G.
Rating: 3 out of 5
following a purchase from 10/01/2024
As far as wood scraps are concerned, very few are really usable for knife handles. As far as I'm concerned, it's a useless purchase.
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Franck L.
Rating: 4 out of 5
following a purchase from 07/01/2024
Fast and quality products. Shipping costs a little high
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MAURICE M.
Rating: 1 out of 5
following a purchase from 05/01/2024
Good products
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Pierre H.
Rating: 3 out of 5
following a purchase from 05/01/2024
No worries.
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Andreas B.
Rating: 4 out of 5
following a purchase from 05/01/2024
Alles super
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jean. pierre P.
Rating: 4 out of 5
following a purchase from 03/01/2024
yes, but I had to call the bell to be sure of what I had to order.
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Carmen L.
Rating: 1 out of 5
following a purchase from 28/12/2023
Congratulations on your professionalism... I paid a 200 euro voucher and after more than 2 weeks I received a 30 euro voucher. I will never buy anything again.
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Jean Marc S.
Rating: 4 out of 5
following a purchase from 26/12/2023
Delivery more or less fast, Product conforms to the order, No problem.
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FLORENT C.
Rating: 2 out of 5
following a purchase from 22/12/2023
Mostly satisfied, last order a little less so (ram's horns arrived bent and one cut itself)
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Denis R.
Rating: 4 out of 5
following a purchase from 26/12/2023
Meets my expectations
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Julian C.
Rating: 4 out of 5
following a purchase from 14/12/2023
Quality/price ratio ok taking shipping costs into account. Product availability incomplete Fast
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Guillaume P.
Rating: 4 out of 5
following a purchase from 16/12/2023
Quality product, delivered on time. Little mail and packaging.
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Yann G.
Rating: 4 out of 5
following a purchase from 12/12/2023
Hello everyone, I was very surprised that an online sales site could give us (access to) products reserved for professionals. Fast and reliable delivery, but I have to admit that the images on the site may vary between the product ordered and the one received. If, like me, you have a screen set to rgb (real colors), the product you receive will have much duller colors than what you see on the site when you order. I haven't had time to use the products yet, but they seem to be of good quality. Happy holidays to all. 🤗💖🥂💐
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serge T.
Rating: 4 out of 5
following a purchase from 06/12/2023
completely satisfied and fast delivery very good
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Xavier T.
Rating: 3 out of 5
following a purchase from 04/12/2023
Hello. I can't be really objective. The product ordered corresponded well. However, I had to send it back as soon as I received it, without unpacking it. The delivery time seemed longer than I expected. I therefore had to switch to another supplier. Sincerely
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Joseph Y.
Rating: 3 out of 5
following a purchase from 18/11/2023
Product was fine, the packing was great, the post was fast. However your customer service department does not reply to emails. Your website is difficult to search through and it is not possible to delete items placed therein prior to making a purchase decision. Apart from that,Great Result.
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HERVE R.
Rating: 3 out of 5
following a purchase from 31/10/2023
fine products (wood chips for cutlery), but chip pairing is not always ideal
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