Customer reviews of Mercorne

9,6 /10

Based on 2 237 published reviews

5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

Reviews 1, 2, 3 and 4 stars

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nicolas R.

Published on 23/02/2023 à 12h17 following a purchase from 07/02/2023

the flowered brass sde bars are nice but shorter than I thought. it would be worth mentioning the length of the bars on the seller's site

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Bernard L.

Published on 22/02/2023 à 14h04 following a purchase from 06/02/2023

Satisfactory

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Arnaud C.

Published on 21/02/2023 à 18h34 following a purchase from 04/02/2023

Products always of good quality

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HERVE R.

Published on 18/02/2023 à 08h39 following a purchase from 01/02/2023

Non-conforming merchandise Returned

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Grégory S.

Published on 17/02/2023 à 14h11 following a purchase from 30/01/2023

Vous aurez des avis quand le site et les demandes de retours seront fait en français. J'achète en FRANCE je parle Français !

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Gérard M.

Published on 15/02/2023 à 13h16 following a purchase from 27/01/2023

Very beautiful materials quickly served by friendly people We return there gladly Ok for ever

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Andrej Š.

Published on 04/02/2023 à 17h33 following a purchase from 19/01/2023

👍

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Laurent M.

Published on 30/01/2023 à 07h04 following a purchase from 12/01/2023

originality of the products, innovations, but still a bit expensive

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NICOLAS P.

Published on 18/01/2023 à 07h57 following a purchase from 25/12/2022

Order arrived on time. Disappointed however with the quality of the blade ordered which was quite dull... too bad

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Jonathan R.

Published on 07/01/2023 à 15h47 following a purchase from 21/12/2022

Quality products as described. Fast delivery.

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Response from Mercorne Published on 10/01/2023

Thank you for your opinion
See you soon on mercorne.fr

JOSE MARIA V.

Published on 07/01/2023 à 13h29 following a purchase from 22/12/2022

La dirección no estaba completa y sólo ponía Rue en el paquete y faltaba el nombre de la calle Hierro 9. It was a problem to receive the order. Best regards, José María Veuthey

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claude A.

Published on 05/01/2023 à 10h25 following a purchase from 18/12/2022

Very good quality, very fast shipping.

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jean pierre J.

Published on 03/01/2023 à 18h49 following a purchase from 17/12/2022

Order placed on 19/12/2022 <Parcel picked up by worldwide relay on 20/12/2022 today 03/01/2023 not yet received the package, I can not give a favorable opinion to date, hoping to receive it one day?

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Thomas P.

Published on 20/12/2022 à 20h34 following a purchase from 01/12/2022

Quality wood, fast delivery, ....

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Response from Mercorne Published on 21/12/2022

I thank you for your opinion and wish you a very happy holiday season
olivier

Arthur Z.

Published on 17/12/2022 à 09h25 following a purchase from 05/12/2022

I had never had a problem but I missed an article, I tried to contact customer service, 2 mail, a phone call and zero response, a week later a mail from Colissimo telling me that a package from Mercorne arrives, it was the missing article fortunately, I retain despite everything the lack of response from them

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Response from Mercorne Published on 20/12/2022

Hello Arthur,

thank you for sharing your opinion.
You notified us on December 12 that you had not received your missing part. On December 13 we replied that we were sending a replacement part. Please check your spam folder to see if you received this email. We have put everything in place to satisfy you as soon as possible.

I wish you a nice day.

Patrick G.

Published on 16/12/2022 à 13h53 following a purchase from 05/12/2022

Shipping costs too expensive when you place a small order. Not much choice of delivery and even more difficult when you are in the country. The items I order are often out of stock and the choice is sometimes limited.

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Response from Mercorne Published on 20/12/2022

Hello Patrick;
actually paid 5€ of delivery on an order of 10€, it's a pity. Know that the rate you pay on our site and a rate negotiated with the post office and that we do not take any commission on it. Moreover we have set up this year the delivery via mondial relay at less than 5€ and that we have the delivery offered from 90 €.
We would like not to charge you any shipping costs or to offer you shipping costs under 5€ directly to your home but for a small company like ours it is impossible.

Concerning out of stock, the period from November to December is very busy and we can't keep up with the demand, we do our best to serve you every day.

Thank you for your opinion and see you soon.

Jean-Yves R.

Published on 16/12/2022 à 07h26 following a purchase from 04/12/2022

Products always satisfactory.

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Acheteur vérifié

Published on 05/12/2022 à 21h03 following a purchase from 01/12/2022

Already a regular, I'm happy that there is now a store near my home to buy directly.

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Acheteur vérifié

Published on 24/11/2022 à 05h42 following a purchase from 05/10/2022

The shipping costs are quite low, so that's a plus. I sent an email with no answer about a quality problem, one of the camel bone plates had not taken the dye internally

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Acheteur vérifié

Published on 24/11/2022 à 03h10 following a purchase from 03/10/2022

A huge choice, very good quality materials. A little downside for the prices.

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Acheteur vérifié

Published on 10/10/2022 à 09h13 following a purchase from 20/09/2022

Bought pieces of wood for knife handles at low prices, different species...and made a quiz for the kids! A success: touch, sight, smell, color, density, ... plus world geography! Enough to fascinate us...I will enlarge the collection, thanks Mercorne

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Response from Mercorne Published on 13/10/2022

We thank you for your opinion See you soon on mercorne.fr

Acheteur vérifié

Published on 10/10/2022 à 06h53 following a purchase from 09/09/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 06h40 following a purchase from 12/09/2022

The quality of the products, delivery in Belgium and can be improved the small plates in croite of horn of belier because the last delivery they were not right and I lost bcp of materials ?? otherwise very satisfied ??

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Acheteur vérifié

Published on 10/10/2022 à 06h39 following a purchase from 08/08/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 06h32 following a purchase from 21/04/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 06h05 following a purchase from 31/08/2022

Good online store with very nice products.

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Acheteur vérifié

Published on 10/10/2022 à 05h56 following a purchase from 13/09/2022

At the top!

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Acheteur vérifié

Published on 10/10/2022 à 03h27 following a purchase from 30/08/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 03h05 following a purchase from 22/08/2022

No major purchase to judge further.

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Acheteur vérifié

Published on 04/08/2022 à 22h29 following a purchase from 19/07/2022

the ordered inserts are thin and twisted

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Acheteur vérifié

Published on 22/07/2022 à 06h29 following a purchase from 19/07/2022

Very attentive staff. Great variety of products. The quality of certain products is to be improved, for example the teeth of warthog not very beautiful and very expensive, very few beautiful magnifying glasses in the plates...

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Response from Mercorne Published on 10/08/2022

Thank you for your feedback. We try to offer a wide range of materials, it is sometimes difficult for us to be at the best price on the whole range. We will do our best. Have a nice day.

Acheteur vérifié

Published on 25/04/2022 à 15h32 following a purchase from 17/04/2022

Bjr! salon de la Rochelle..... very good reception.

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Response from Mercorne Published on 26/04/2022

Thank you for your comment. We look forward to seeing you at the fairs.

Acheteur vérifié

Published on 21/04/2022 à 07h40 following a purchase from 12/04/2022

I was disappointed with the tags that included fishing flies in resin. One was marked "white background" when I received it with a yellow background and the other two had really tiny flies. I returned all three. This won't stop me from ordering more as this is the first time I've had to return products so far.

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Response from Mercorne Published on 21/04/2022

Thank you for bringing this problem to our attention. I am waiting for the return of the 3 plates and I will come back to you. I wish you a pleasant day.

Acheteur vérifié

Published on 15/04/2022 à 04h59 following a purchase from 04/04/2022

high price but very good quality stok maintenance without problem fast and careful shipping I remain faithful to mercore.

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Acheteur vérifié

Published on 07/04/2022 à 18h25 following a purchase from 13/03/2022

Great!

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Acheteur vérifié

Published on 24/03/2022 à 07h15 following a purchase from 13/03/2022

The article that I received to a noeu I lost a lot of material for the price it is not normal otherwise the magnifying glass of drown is correct

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Acheteur vérifié

Published on 24/03/2022 à 07h02 following a purchase from 11/03/2022

I received 1 kg of wood scraps, in bulk, without any precision when the species, I do not know the name, nor the origin of the parts on which I will work, it is a pity.

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Acheteur vérifié

Published on 24/03/2022 à 06h23 following a purchase from 20/03/2022

Great!

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Acheteur vérifié

Published on 06/03/2022 à 07h32 following a purchase from 23/02/2022

Very good choice Fast delivery But the prices are a bit high

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Acheteur vérifié

Published on 04/03/2022 à 07h28 following a purchase from 16/02/2022

I had a lot of problems with mammoth molars, I explained my worries at the Lyon show, I don't think the person at the mercorne booth was interested?

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Response from Mercorne Published on 15/03/2022

Hello, can you explain to me what your problem is?