Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
Poor quality wood for the price (scratches / badly cut inserts)
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Response from Mercorne
Hello,
Please do not hesitate to contact us if you are not satisfied with one of your products. We'll try to find a solution that will give you complete satisfaction.
Have a nice day.
A
Annie M.
Rating: 1 out of 5
following a purchase from 19/05/2024
Scam. Wood scraps just good enough to light the barbecue. Not usable for making or engraving small wooden objects.
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Marc H.
Rating: 2 out of 5
following a purchase from 02/05/2024
Well received but no explanation of how to assemble the kit. Loose parts with no plan or text. Not even a link to an online pdf. Too bad and disappointing
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paul T.
Rating: 2 out of 5
following a purchase from 24/04/2024
Batch of scrap wood purchased, one of which contains 60% unusable pieces. Unable to contact customer service to find out whether this is normal or not.
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Clément B.
Rating: 3 out of 5
following a purchase from 11/04/2024
I'm a little disappointed with the lots I received. I chose a higher quality, but the inserts I received were cracked and of different quality, texture and shade. This is a serious handicap when making a handle. It's a pity for a first experience...
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Sébastien M.
Rating: 2 out of 5
following a purchase from 07/03/2024
The color of the wood blocks is perfect, as shown in the photo, but none of the wood blocks are rectangles, there are no right angles, so there's a lot of material loss on the blocks. I'm very disappointed with the cut of the blocks.
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Rim Z.
Rating: 3 out of 5
following a purchase from 06/02/2024
Thanks a lot!
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RICHARD G.
Rating: 3 out of 5
following a purchase from 10/01/2024
As far as wood scraps are concerned, very few are really usable for knife handles. As far as I'm concerned, it's a useless purchase.
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MAURICE M.
Rating: 1 out of 5
following a purchase from 05/01/2024
Good products
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Pierre H.
Rating: 3 out of 5
following a purchase from 05/01/2024
No worries.
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Carmen L.
Rating: 1 out of 5
following a purchase from 28/12/2023
Congratulations on your professionalism... I paid a 200 euro voucher and after more than 2 weeks I received a 30 euro voucher. I will never buy anything again.
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FLORENT C.
Rating: 2 out of 5
following a purchase from 22/12/2023
Mostly satisfied, last order a little less so (ram's horns arrived bent and one cut itself)
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Xavier T.
Rating: 3 out of 5
following a purchase from 04/12/2023
Hello. I can't be really objective. The product ordered corresponded well. However, I had to send it back as soon as I received it, without unpacking it. The delivery time seemed longer than I expected. I therefore had to switch to another supplier. Sincerely
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Joseph Y.
Rating: 3 out of 5
following a purchase from 18/11/2023
Product was fine, the packing was great, the post was fast. However your customer service department does not reply to emails. Your website is difficult to search through and it is not possible to delete items placed therein prior to making a purchase decision. Apart from that,Great Result.
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HERVE R.
Rating: 3 out of 5
following a purchase from 31/10/2023
fine products (wood chips for cutlery), but chip pairing is not always ideal
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Stephane C.
Rating: 3 out of 5
following a purchase from 17/10/2023
as ordered, but it's not easy to imagine when ordering the sizes of the pieces for the sleeves...we would also have appreciated a small advertising business card in the package.
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Frank L.
Rating: 2 out of 5
following a purchase from 10/10/2023
Disappointed with my last order, as the quality of the wood received was partially mediocre. Would never recommend again. Frank
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Response from Mercorne
Hello,
We're very sorry to hear about your experience with this latest order.
have a nice day
C
Claude Z.
Rating: 3 out of 5
following a purchase from 18/09/2023
The thickness of the plates is not correct. Half of them are 1.5mm thinner than described.
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Steve D.
Rating: 3 out of 5
following a purchase from 25/08/2023
The steel bar received was twisted into the shape of the board on which it was delivered.
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Response from Mercorne
Hello,
We apologize for the inconvenience.
the following code will generate a 10 euro discount on your next order
code 7X2IITJE
with kind regards,
olivier
J
jacques G.
Rating: 1 out of 5
following a purchase from 28/08/2023
Top site, 5 stars
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Yves L.
Rating: 3 out of 5
following a purchase from 04/08/2023
Perfect and efficient
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Pierre L.
Rating: 2 out of 5
following a purchase from 31/07/2023
Ordered off-cuts and received lots of worm-eaten sapwood
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Fernando C.
Rating: 2 out of 5
following a purchase from 14/07/2023
Unfortunately no, a product does not have exactly the measurement indicated, and I certainly can not use it, it was a very expensive piece, if you have the opportunity to change I would be immensely happy, order 12733
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Response from Mercorne
We have proposed a solution by e-mail. Please do not hesitate to return the product. We're sorry about this. Usually we always put the smallest dimension... but we sometimes make mistakes.
Pome
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François L.
Rating: 2 out of 5
following a purchase from 02/07/2023
Heated beech not as illustrated
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Florian G.
Rating: 3 out of 5
following a purchase from 14/06/2023
Disappointed with the quality of the amourette... This is the first time I'm not really satisfied with the quality of one of your woods. It can happen, we'll see when we place future orders.
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Response from Mercorne
Hello,
Sorry for the inconvenience
We always try to do our best to satisfy you.
Best regards,
olivier
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Christian F.
Rating: 3 out of 5
following a purchase from 06/06/2023
Good Conforming product. Thank you
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Ronald H.
Rating: 1 out of 5
following a purchase from 06/06/2023
Overall, the order is ok, but out of the kg of wood scraps, there are a few pieces that aren't usable at all. I'm aware that these are offcuts, but we still need to be able to put them to some use.
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Response from Mercorne
Hello,
We're sorry you didn't find what you were looking for in the off-cuts. It's not easy for us to sort them out, knowing that they're often used to make jewelry.
Best regards,
olivier
D
Didier B.
Rating: 3 out of 5
following a purchase from 01/06/2023
Good service and human contact
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MARIA R.
Rating: 3 out of 5
following a purchase from 01/05/2023
I placed an order with Mercorne and everything went well, I received the items very fast, in a couple of days to be more precise. Moreover, I was not satisfied with a couple of items and I requested a reimbursment which was processed very quicky as well.
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MAURICE M.
Rating: 2 out of 5
following a purchase from 21/04/2023
in accordance with the description
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BENJAMIN L.
Rating: 3 out of 5
following a purchase from 22/04/2023
The information provided on the site is too brief (size of parts) An oversight in the order; Good responsiveness of the after-sales service
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andre S.
Rating: 1 out of 5
following a purchase from 10/04/2023
Ps contant received only one plate I thought that as the wood plates the contents of the package was 2 plates elforyn the presentation of this product is confusing sold as a unit would be much clearer knives are most cases two-sided.
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Damien P.
Rating: 2 out of 5
following a purchase from 28/03/2023
I have mixed feelings about it, that's the risk when you don't see the wood you buy via internet. I ordered a block of ironwood in a large order and I asked to receive a veined one in comment, this was my only request ... Moreover, in the advertisement it was indicated that the wood was veined. In short, I received it, a totally plain block. Not a single grain... nothing. At this price... There is a minimum I find, in short I will not do anything with it and it's a shame. For the rest of the order it's ok, it depends on the pieces but I was looking forward to take ironwood, not veined at this point it's disappointing. It must be clear in the announcement. I'm not sure I'll be able to play the game again.
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Didier D.
Rating: 1 out of 5
following a purchase from 07/02/2023
Mondial Relay source of problems... otherwise conforms to the order.
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nicolas R.
Rating: 3 out of 5
following a purchase from 07/02/2023
the flowered brass sde bars are nice but shorter than I thought. it would be worth mentioning the length of the bars on the seller's site
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HERVE R.
Rating: 1 out of 5
following a purchase from 01/02/2023
Non-conforming merchandise Returned
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Grégory S.
Rating: 1 out of 5
following a purchase from 30/01/2023
Vous aurez des avis quand le site et les demandes de retours seront fait en français. J'achète en FRANCE je parle Français !
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Andrej Š.
Rating: 3 out of 5
following a purchase from 19/01/2023
👍
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NICOLAS P.
Rating: 3 out of 5
following a purchase from 25/12/2022
Order arrived on time. Disappointed however with the quality of the blade ordered which was quite dull... too bad
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JOSE MARIA V.
Rating: 1 out of 5
following a purchase from 22/12/2022
La dirección no estaba completa y sólo ponía Rue en el paquete y faltaba el nombre de la calle Hierro 9. It was a problem to receive the order. Best regards, José María Veuthey
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