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D
Rating: 2 out of 5
Fast delivery, but there was a problem with the pads, I wrote to customer service but never heard back, I will order elsewhere now.
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Customer reviews of Mercorne
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 237 published reviews
Summary of reviews
Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
Reviews 1, 2 and 4 stars
Reset filtersI
Rating: 4 out of 5
A discount code wouldn't be bad 😛
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L
Rating: 1 out of 5
The delivery was not compliant with the order. After claiming about it, I received an immediate credit with a refund of my order. Unfortunately, I am still waiting for the transfer. Bank problem...? Otherwise, Mercorne is serious.
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E
Rating: 4 out of 5
Meets my expectations
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A
Rating: 1 out of 5
not in conformity with my order, the measurements of the bone did not correspond so I cannot make the two folding knives I had promised; I had made my observations to the retailer in Strasbourg EKS
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F
Rating: 4 out of 5
👍🏾
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A
Rating: 2 out of 5
Perfect merchandise and shipped quickly. Thank you
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S
Rating: 4 out of 5
The packaging in the box could be better! so that the price is not damaged during delivery!
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P
Rating: 4 out of 5
Compliant product
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L
Rating: 4 out of 5
Satisfied
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T
Rating: 4 out of 5
received on time and compliant RAS
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P
Rating: 4 out of 5
Fast shipping. Impeccable. Only thing that bothers me a little is not having all the choices of plaice detailed by photo. But I will continue to order from you!😊👌
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T
Rating: 4 out of 5
Good, fast shipping, but the quality of the natural wood is declining (machined really roughly, some crooked).
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L
Rating: 4 out of 5
Product as described, but the rods arrived bent.
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P
Rating: 4 out of 5
meets my expectations
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J
Rating: 1 out of 5
Wrong size.
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P
Rating: 4 out of 5
A top team, and good products with a varied choice, I've been a customer for many years and satisfied every time. 👍
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V
Rating: 1 out of 5
There was an error on the preparation of the order. I contacted mercorne on their site to alert them. No news to date. I am not at all satisfied with the after-sales service! Mrs Saint-Laurens
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M
Rating: 1 out of 5
Managing delivery errors
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J
Rating: 4 out of 5
Top
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A
Rating: 4 out of 5
A little expensive but very good
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M
Rating: 4 out of 5
Super
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P
Rating: 4 out of 5
It was a nice surprise to discover Mercorne and its products. Especially as I'm not necessarily the company's 1st target as a woodturner. But there were a few little nuggets that were well worth firing up the bandsaw.
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A
Rating: 4 out of 5
I have yet to test the steel and see the results, otherwise everything is great.
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A
Rating: 4 out of 5
ok
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J
Rating: 4 out of 5
Variety of products Proximity I'm from the neighbouring dep even if some of them have nothing to do with the company Correct delivery time but not the fastest the whole is classic in this type of seller price/quality
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G
Rating: 1 out of 5
A good customer of yours for stabilized wood scraps, I was extremely disappointed by this purchase. I understand that it remains a batch of offcuts that can vary depending on the cut, but this time I only received pieces not exceeding 1 cm and 3/4 of purple stabilized peublier ... 90 euros to use only one 8th of my purchase !!! I'd buy again, but you'll lose me as a customer if this happens again. For the record, I hope the bag of candy wasn't in the scale!
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B
Rating: 1 out of 5
The juma bloc is supposedly snakeskin
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B
Rating: 4 out of 5
One star less because of a small chip on a plate...
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M
Rating: 1 out of 5
Hello, the plates arrived damaged, with many scratches. Too bad !
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Response from Mercorne
Hello Marc,
I'm following up your message about damaged G10 plates. You should know that G10 is an extremely resistant material and that it can show surface scratches. However, these scratches are superficial and can be removed with a light sanding and polishing of the surface. Nevertheless, you can contact us to find other solutions.
Best regards.
I'm following up your message about damaged G10 plates. You should know that G10 is an extremely resistant material and that it can show surface scratches. However, these scratches are superficial and can be removed with a light sanding and polishing of the surface. Nevertheless, you can contact us to find other solutions.
Best regards.
G
Rating: 1 out of 5
Poor quality wood for the price (scratches / badly cut inserts)
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Response from Mercorne
Hello,
Please do not hesitate to contact us if you are not satisfied with one of your products. We'll try to find a solution that will give you complete satisfaction.
Have a nice day.
Please do not hesitate to contact us if you are not satisfied with one of your products. We'll try to find a solution that will give you complete satisfaction.
Have a nice day.
A
Rating: 1 out of 5
Scam. Wood scraps just good enough to light the barbecue. Not usable for making or engraving small wooden objects.
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A
Rating: 4 out of 5
Good for wafers but received with a large block of Padouk 300 gr unusable
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P
Rating: 4 out of 5
I bought some burr amboyna wafers; I love this species but find the price high. Otherwise, perfect transport and packaging.
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M
Rating: 2 out of 5
Well received but no explanation of how to assemble the kit. Loose parts with no plan or text. Not even a link to an online pdf. Too bad and disappointing
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P
Rating: 2 out of 5
Batch of scrap wood purchased, one of which contains 60% unusable pieces. Unable to contact customer service to find out whether this is normal or not.
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J
Rating: 4 out of 5
Very good products
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P
Rating: 4 out of 5
Package received, conforms to order.
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G
Rating: 4 out of 5
As ordered
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G
Rating: 4 out of 5
The service is impeccable, if the rates were lower I would start exclusively with you, but very good experience all the same, thank you.
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