Customer reviews of Mercorne

9,6 /10

Based on 2 237 published reviews

5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

Reviews 1, 2 and 5 stars

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Raphaël M.

Published on 22/08/2023 à 14h40 following a purchase from 05/08/2023

Impeccable as usual

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Felice M.

Published on 19/08/2023 à 08h43 following a purchase from 01/08/2023

As usual... everything is perfect 👌

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Mathieu C.

Published on 19/08/2023 à 08h26 following a purchase from 03/08/2023

Difficulty receiving information due to an e-mail error, but customer service is up to scratch, very responsive.

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JOSYANE M.

Published on 18/08/2023 à 18h39 following a purchase from 28/07/2023

Thank you to the whole team!

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Jean marcel M.

Published on 18/08/2023 à 17h50 following a purchase from 03/08/2023

Very good welcome and advice.

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Stephane P.

Published on 18/08/2023 à 11h00 following a purchase from 02/08/2023

After a slight problem with the processing of my order (xa can happen), a very accommodating gentleman contacted me and dealt with my concerns and was very professional and understanding. I highly recommend this company. Quality products.

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Maxime H.

Published on 17/08/2023 à 12h24 following a purchase from 01/08/2023

No worries, as usual

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Jean Baptiste A.

Published on 17/08/2023 à 11h49 following a purchase from 01/08/2023

Fast service, very good advice over the phone, fast delivery 👍🏼👍🏼👍🏼

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Pierre L.

Published on 16/08/2023 à 18h25 following a purchase from 31/07/2023

Ordered off-cuts and received lots of worm-eaten sapwood

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Philippe L.

Published on 16/08/2023 à 17h39 following a purchase from 01/08/2023

I'm lucky enough to be near La Monnerie le Montel, so I've been able to see the materials in action, which is really nice.

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AUGUSTIN G.

Published on 16/08/2023 à 10h35 following a purchase from 31/07/2023

received promptly and very well packaged

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César L.

Published on 16/08/2023 à 10h09 following a purchase from 31/07/2023

Very satisfied with my first order!

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Jean-René C.

Published on 16/08/2023 à 07h14 following a purchase from 27/07/2023

Quality product and conform to my order. Fast delivery. No problems at all.

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delbart F.

Published on 15/08/2023 à 18h53 following a purchase from 30/07/2023

Very fast and good advice. At the top

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JUAN JOSE C.

Published on 15/08/2023 à 17h54 following a purchase from 29/07/2023

Fast and correct. Everything in order. The products conform to the description on the page.

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Michèle D.

Published on 15/08/2023 à 17h43 following a purchase from 27/07/2023

The products were received promptly and conformed to my order. I am satisfied and will order again.

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Thierry B.

Published on 11/08/2023 à 17h42 following a purchase from 26/07/2023

Perfect as always, thank you.

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MARIE H.

Published on 11/08/2023 à 06h04 following a purchase from 26/07/2023

Nickel as usual

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Olivier G.

Published on 10/08/2023 à 13h29 following a purchase from 25/07/2023

I was happy

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Aurelio S.

Published on 10/08/2023 à 09h52 following a purchase from 24/07/2023

Tutto il materiale come da mia richiesta grazie

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XAVIER B.

Published on 10/08/2023 à 09h06 following a purchase from 24/07/2023

Very good quality product and perfect customer service.

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jean-claude C.

Published on 09/08/2023 à 16h43 following a purchase from 24/07/2023

high-quality service

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Quentin J.

Published on 09/08/2023 à 13h32 following a purchase from 24/07/2023

As always satisfied with my order

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Pierre S.

Published on 05/08/2023 à 09h30 following a purchase from 20/07/2023

satisfied;

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Benjamin R.

Published on 04/08/2023 à 15h33 following a purchase from 20/07/2023

A very warm welcome and a wide choice of supplies

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Gilles C.

Published on 03/08/2023 à 08h50 following a purchase from 18/07/2023

Good product Fast delivery Thank you 👌

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Thomas D.

Published on 02/08/2023 à 21h42 following a purchase from 16/07/2023

Fast and efficient

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JF A.

Published on 02/08/2023 à 12h40 following a purchase from 17/07/2023

Well received, well packaged, thank you ;-)

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Fernando C.

Published on 02/08/2023 à 12h15 following a purchase from 14/07/2023

Unfortunately no, a product does not have exactly the measurement indicated, and I certainly can not use it, it was a very expensive piece, if you have the opportunity to change I would be immensely happy, order 12733

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Response from Mercorne Published on 02/08/2023

We have proposed a solution by e-mail. Please do not hesitate to return the product. We're sorry about this. Usually we always put the smallest dimension... but we sometimes make mistakes.
Pome

Julien N.

Published on 02/08/2023 à 11h54 following a purchase from 15/07/2023

Whether it's the quality of the products or the friendliness and availability of the team, 5 stars just isn't enough.

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Response from Mercorne Published on 02/08/2023

Merci !!!

jean-yves M.

Published on 02/08/2023 à 11h47 following a purchase from 17/07/2023

Perfect service.Fast shipping.

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Response from Mercorne Published on 02/08/2023

Thank you, it encourages us to remain efficient!
Pome

GERMÁN G.

Published on 31/07/2023 à 07h13 following a purchase from 11/07/2023

Satisfied

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Response from Mercorne Published on 02/08/2023

Glad you're satisfied!
Lovely evening
Pome

Toni B.

Published on 28/07/2023 à 12h53 following a purchase from 12/07/2023

Todo muy correcto

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JMax F.

Published on 27/07/2023 à 10h40 following a purchase from 11/07/2023

Mercorne = no problem

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Stephane L.

Published on 25/07/2023 à 17h04 following a purchase from 07/07/2023

Great products!

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alain B.

Published on 25/07/2023 à 13h28 following a purchase from 09/07/2023

excellent !!!!!

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François Z.

Published on 25/07/2023 à 11h53 following a purchase from 07/07/2023

I received my order on time. The order was correct and came with a little surprise. I am very satisfied!

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Frédéric B.

Published on 25/07/2023 à 11h48 following a purchase from 06/07/2023

Perfect as usual 👍

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Arnaud C.

Published on 23/07/2023 à 06h29 following a purchase from 06/07/2023

Fast delivery and satisfied with the quality of the order

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Juan José M.

Published on 22/07/2023 à 13h50 following a purchase from 06/07/2023

Todo perfecto. Muchas gracias.

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