Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
Poor quality wood for the price (scratches / badly cut inserts)
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Response from Mercorne
Hello,
Please do not hesitate to contact us if you are not satisfied with one of your products. We'll try to find a solution that will give you complete satisfaction.
Have a nice day.
A
Annie M.
Rating: 1 out of 5
following a purchase from 19/05/2024
Scam. Wood scraps just good enough to light the barbecue. Not usable for making or engraving small wooden objects.
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Alain R.
Rating: 4 out of 5
following a purchase from 13/05/2024
Good for wafers but received with a large block of Padouk 300 gr unusable
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Patrice L.
Rating: 4 out of 5
following a purchase from 01/05/2024
I bought some burr amboyna wafers; I love this species but find the price high. Otherwise, perfect transport and packaging.
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Clément B.
Rating: 3 out of 5
following a purchase from 11/04/2024
I'm a little disappointed with the lots I received. I chose a higher quality, but the inserts I received were cracked and of different quality, texture and shade. This is a serious handicap when making a handle. It's a pity for a first experience...
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JEAN-LOUIS V.
Rating: 4 out of 5
following a purchase from 29/03/2024
Very good products
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Pierre S.
Rating: 4 out of 5
following a purchase from 31/03/2024
Package received, conforms to order.
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gerard M.
Rating: 4 out of 5
following a purchase from 23/03/2024
As ordered
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Guy G.
Rating: 4 out of 5
following a purchase from 18/03/2024
The service is impeccable, if the rates were lower I would start exclusively with you, but very good experience all the same, thank you.
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marc M.
Rating: 4 out of 5
following a purchase from 13/03/2024
Received on time, very nice product, fair packaging
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jean louis L.
Rating: 4 out of 5
following a purchase from 13/02/2024
Fast, accurate delivery
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Valerie D.
Rating: 4 out of 5
following a purchase from 02/02/2024
Product as expected
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Rim Z.
Rating: 3 out of 5
following a purchase from 06/02/2024
Thanks a lot!
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SEBASTIEN G.
Rating: 4 out of 5
following a purchase from 29/01/2024
Order received quickly. Very satisfied with my purchase.
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Gérald V.
Rating: 4 out of 5
following a purchase from 18/01/2024
Very good and fast shipping
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RICHARD G.
Rating: 3 out of 5
following a purchase from 10/01/2024
As far as wood scraps are concerned, very few are really usable for knife handles. As far as I'm concerned, it's a useless purchase.
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Franck L.
Rating: 4 out of 5
following a purchase from 07/01/2024
Fast and quality products. Shipping costs a little high
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MAURICE M.
Rating: 1 out of 5
following a purchase from 05/01/2024
Good products
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Pierre H.
Rating: 3 out of 5
following a purchase from 05/01/2024
No worries.
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Andreas B.
Rating: 4 out of 5
following a purchase from 05/01/2024
Alles super
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jean. pierre P.
Rating: 4 out of 5
following a purchase from 03/01/2024
yes, but I had to call the bell to be sure of what I had to order.
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Carmen L.
Rating: 1 out of 5
following a purchase from 28/12/2023
Congratulations on your professionalism... I paid a 200 euro voucher and after more than 2 weeks I received a 30 euro voucher. I will never buy anything again.
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Jean Marc S.
Rating: 4 out of 5
following a purchase from 26/12/2023
Delivery more or less fast, Product conforms to the order, No problem.
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Denis R.
Rating: 4 out of 5
following a purchase from 26/12/2023
Meets my expectations
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Julian C.
Rating: 4 out of 5
following a purchase from 14/12/2023
Quality/price ratio ok taking shipping costs into account. Product availability incomplete Fast
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Guillaume P.
Rating: 4 out of 5
following a purchase from 16/12/2023
Quality product, delivered on time. Little mail and packaging.
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Yann G.
Rating: 4 out of 5
following a purchase from 12/12/2023
Hello everyone, I was very surprised that an online sales site could give us (access to) products reserved for professionals. Fast and reliable delivery, but I have to admit that the images on the site may vary between the product ordered and the one received. If, like me, you have a screen set to rgb (real colors), the product you receive will have much duller colors than what you see on the site when you order. I haven't had time to use the products yet, but they seem to be of good quality. Happy holidays to all. 🤗💖🥂💐
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serge T.
Rating: 4 out of 5
following a purchase from 06/12/2023
completely satisfied and fast delivery very good
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Xavier T.
Rating: 3 out of 5
following a purchase from 04/12/2023
Hello. I can't be really objective. The product ordered corresponded well. However, I had to send it back as soon as I received it, without unpacking it. The delivery time seemed longer than I expected. I therefore had to switch to another supplier. Sincerely
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Joseph Y.
Rating: 3 out of 5
following a purchase from 18/11/2023
Product was fine, the packing was great, the post was fast. However your customer service department does not reply to emails. Your website is difficult to search through and it is not possible to delete items placed therein prior to making a purchase decision. Apart from that,Great Result.
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HERVE R.
Rating: 3 out of 5
following a purchase from 31/10/2023
fine products (wood chips for cutlery), but chip pairing is not always ideal
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Valerie D.
Rating: 4 out of 5
following a purchase from 23/10/2023
Très satisfaite des aciers juste peut-être mettre avec une fiche technique merci
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Patrick P.
Rating: 4 out of 5
following a purchase from 21/10/2023
Hello, I've known the company since it was founded. I use your products at trade fairs and exhibitions. Don't change a thing! Change nothing !
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Stephane C.
Rating: 3 out of 5
following a purchase from 17/10/2023
as ordered, but it's not easy to imagine when ordering the sizes of the pieces for the sleeves...we would also have appreciated a small advertising business card in the package.
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PHILIPPE F.
Rating: 4 out of 5
following a purchase from 15/10/2023
Hello, Perfect service, quality and delivery time. Have a nice day.
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christophe L.
Rating: 4 out of 5
following a purchase from 30/09/2023
Perfect
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Vincent L.
Rating: 4 out of 5
following a purchase from 28/09/2023
Product conforms to specifications, 1 of the 6 horns is damaged but usable.
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alain T.
Rating: 4 out of 5
following a purchase from 20/09/2023
Very good a little expensive
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Claude Z.
Rating: 3 out of 5
following a purchase from 18/09/2023
The thickness of the plates is not correct. Half of them are 1.5mm thinner than described.
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GR S.
Rating: 4 out of 5
following a purchase from 06/09/2023
Too bad there are no photos of the items ordered in the order summary (on the account and in the e-mail).
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