Customer reviews of Mercorne

9,6 /10

Based on 2 237 published reviews

5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

Reviews 1, 3 and 5 stars

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Alexandre N.

Published on 07/07/2023 à 09h01 following a purchase from 21/06/2023

Always perfect.

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Fabrice B.

Published on 07/07/2023 à 08h50 following a purchase from 21/06/2023

Very good

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Caroline L.

Published on 06/07/2023 à 08h56 following a purchase from 20/06/2023

I received some very nice materials, thank you.

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François H.

Published on 05/07/2023 à 09h37 following a purchase from 19/06/2023

Everything is perfect in this company, thank you

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Thierry B.

Published on 04/07/2023 à 13h09 following a purchase from 18/06/2023

Perfect from A to Z

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Rodolphe S.

Published on 04/07/2023 à 12h06 following a purchase from 17/06/2023

Always fast and efficient delivery, plus two surprise gifts... I love it, thanks to the Mercorne team.

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Frédéric C.

Published on 04/07/2023 à 11h50 following a purchase from 18/06/2023

Very good

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Yves G.

Published on 02/07/2023 à 10h26 following a purchase from 16/06/2023

As expected, with friendly phone contact for info

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Florian G.

Published on 01/07/2023 à 11h55 following a purchase from 14/06/2023

Disappointed with the quality of the amourette... This is the first time I'm not really satisfied with the quality of one of your woods. It can happen, we'll see when we place future orders.

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Response from Mercorne Published on 06/07/2023

Hello,
Sorry for the inconvenience
We always try to do our best to satisfy you.
Best regards,
olivier

Jacky P.

Published on 01/07/2023 à 09h15 following a purchase from 14/06/2023

Very good, as always.

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Thierry B.

Published on 30/06/2023 à 16h18 following a purchase from 15/06/2023

Beautiful products!

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Matyas S.

Published on 29/06/2023 à 09h11 following a purchase from 13/06/2023

excellent customer service, postqal service problems wasn't their fault. 5/5

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Romain B.

Published on 28/06/2023 à 08h53 following a purchase from 01/06/2023

A small problem with the first delivery, but a very nice commercial gesture was made. A very attentive salesman, I highly recommend it!

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Yann V.

Published on 28/06/2023 à 08h36 following a purchase from 09/06/2023

Perfect, as always.

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pascal S.

Published on 27/06/2023 à 18h31 following a purchase from 08/06/2023

👍

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Philippe P.

Published on 27/06/2023 à 14h19 following a purchase from 11/06/2023

Good quality product, fast shipping. I recommend

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Paulo S.

Published on 26/06/2023 à 14h24 following a purchase from 01/06/2023

Fast, careful delivery. Top team as usual.

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Laurent C.

Published on 23/06/2023 à 09h46 following a purchase from 06/06/2023

Quality products. Fast shipping and appropriate packaging.

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claire L.

Published on 22/06/2023 à 16h56 following a purchase from 06/06/2023

Very satisfied with my purchase!

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Christian F.

Published on 22/06/2023 à 15h01 following a purchase from 06/06/2023

Good Conforming product. Thank you

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Ronald H.

Published on 22/06/2023 à 10h52 following a purchase from 06/06/2023

Overall, the order is ok, but out of the kg of wood scraps, there are a few pieces that aren't usable at all. I'm aware that these are offcuts, but we still need to be able to put them to some use.

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Response from Mercorne Published on 26/06/2023

Hello,
We're sorry you didn't find what you were looking for in the off-cuts. It's not easy for us to sort them out, knowing that they're often used to make jewelry.
Best regards,
olivier

PATRICK D.

Published on 22/06/2023 à 09h10 following a purchase from 06/06/2023

always impeccable as usual, a store for enthusiasts!

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Sébastien K.

Published on 21/06/2023 à 12h49 following a purchase from 02/06/2023

Nothing to say everything is perfect

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ulrich T.

Published on 21/06/2023 à 11h43 following a purchase from 05/06/2023

Great service, the woods are magnificent!

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Lombard C.

Published on 20/06/2023 à 17h42 following a purchase from 04/06/2023

Very good

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Yoann R.

Published on 18/06/2023 à 04h27 following a purchase from 01/06/2023

Impeccable

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Didier B.

Published on 17/06/2023 à 11h54 following a purchase from 01/06/2023

Good service and human contact

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Philippe R.

Published on 16/06/2023 à 11h07 following a purchase from 31/05/2023

Perfect, as always.

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Jean-Claude M.

Published on 16/06/2023 à 08h47 following a purchase from 31/05/2023

A wide range of products. Well

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Thomas R.

Published on 15/06/2023 à 10h59 following a purchase from 30/05/2023

Fine

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Philippe R.

Published on 14/06/2023 à 11h39 following a purchase from 26/05/2023

Good, but could be faster, but still okay

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lionel A.

Published on 14/06/2023 à 09h14 following a purchase from 29/05/2023

Very good.

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CEDRIC N.

Published on 13/06/2023 à 18h15 following a purchase from 28/05/2023

Deadline met, everything perfect from Mercorne as usual.

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olivier B.

Published on 10/06/2023 à 09h18 following a purchase from 25/05/2023

short

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Jean Pierre C.

Published on 09/06/2023 à 11h25 following a purchase from 23/05/2023

Fast delivery, compliant products.

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manfred P.

Published on 07/06/2023 à 13h33 following a purchase from 19/05/2023

Super, everything is perfect.

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Fabien P.

Published on 06/06/2023 à 16h17 following a purchase from 20/05/2023

Fast service very good quality products for me Carbonne g10 thank you thank you Mercorne team

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Cédric G.

Published on 06/06/2023 à 16h09 following a purchase from 18/05/2023

As usual very very good

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MARIE H.

Published on 06/06/2023 à 13h01 following a purchase from 19/05/2023

Perfect as usual

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Gerard T.

Published on 06/06/2023 à 11h23 following a purchase from 11/05/2023

Received product as ordered. Cordial and professional welcome. Super

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