Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
For the second time, I received only one piece instead of the two I had ordered (in snake wood). The quality of the wood was also below normal: imprecise cuts and approximate dimensions. Too bad, we'll see
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Alessandro A.
Rating: 2 out of 5
following a purchase from 06/12/2025
The zebra horn is very different from the image and the sambar deer rod has a hole at the apex. Moreover, the tip of the horn exceeded the packaging.
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Patrick B.
Rating: 2 out of 5
following a purchase from 18/10/2025
Excessively expensive for the quality received. I do not recommend mail order..
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David D.
Rating: 2 out of 5
following a purchase from 20/02/2025
Fast delivery, but there was a problem with the pads, I wrote to customer service but never heard back, I will order elsewhere now.
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Antonio L.
Rating: 2 out of 5
following a purchase from 16/01/2025
Perfect merchandise and shipped quickly. Thank you
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Marc H.
Rating: 2 out of 5
following a purchase from 02/05/2024
Well received but no explanation of how to assemble the kit. Loose parts with no plan or text. Not even a link to an online pdf. Too bad and disappointing
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paul T.
Rating: 2 out of 5
following a purchase from 24/04/2024
Batch of scrap wood purchased, one of which contains 60% unusable pieces. Unable to contact customer service to find out whether this is normal or not.
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Sébastien M.
Rating: 2 out of 5
following a purchase from 07/03/2024
The color of the wood blocks is perfect, as shown in the photo, but none of the wood blocks are rectangles, there are no right angles, so there's a lot of material loss on the blocks. I'm very disappointed with the cut of the blocks.
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FLORENT C.
Rating: 2 out of 5
following a purchase from 22/12/2023
Mostly satisfied, last order a little less so (ram's horns arrived bent and one cut itself)
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Frank L.
Rating: 2 out of 5
following a purchase from 10/10/2023
Disappointed with my last order, as the quality of the wood received was partially mediocre. Would never recommend again. Frank
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Response from Mercorne
Hello,
We're very sorry to hear about your experience with this latest order.
have a nice day
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Pierre L.
Rating: 2 out of 5
following a purchase from 31/07/2023
Ordered off-cuts and received lots of worm-eaten sapwood
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Fernando C.
Rating: 2 out of 5
following a purchase from 14/07/2023
Unfortunately no, a product does not have exactly the measurement indicated, and I certainly can not use it, it was a very expensive piece, if you have the opportunity to change I would be immensely happy, order 12733
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Response from Mercorne
We have proposed a solution by e-mail. Please do not hesitate to return the product. We're sorry about this. Usually we always put the smallest dimension... but we sometimes make mistakes.
Pome
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François L.
Rating: 2 out of 5
following a purchase from 02/07/2023
Heated beech not as illustrated
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MAURICE M.
Rating: 2 out of 5
following a purchase from 21/04/2023
in accordance with the description
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Damien P.
Rating: 2 out of 5
following a purchase from 28/03/2023
I have mixed feelings about it, that's the risk when you don't see the wood you buy via internet. I ordered a block of ironwood in a large order and I asked to receive a veined one in comment, this was my only request ... Moreover, in the advertisement it was indicated that the wood was veined. In short, I received it, a totally plain block. Not a single grain... nothing. At this price... There is a minimum I find, in short I will not do anything with it and it's a shame. For the rest of the order it's ok, it depends on the pieces but I was looking forward to take ironwood, not veined at this point it's disappointing. It must be clear in the announcement. I'm not sure I'll be able to play the game again.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/08/2022
Great!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/07/2022
the ordered inserts are thin and twisted
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/04/2022
I was disappointed with the tags that included fishing flies in resin. One was marked "white background" when I received it with a yellow background and the other two had really tiny flies. I returned all three. This won't stop me from ordering more as this is the first time I've had to return products so far.
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Response from Mercorne
Thank you for bringing this problem to our attention. I am waiting for the return of the 3 plates and I will come back to you. I wish you a pleasant day.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/03/2022
I received 1 kg of wood scraps, in bulk, without any precision when the species, I do not know the name, nor the origin of the parts on which I will work, it is a pity.
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