Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.
I had never had a problem but I missed an article, I tried to contact customer service, 2 mail, a phone call and zero response, a week later a mail from Colissimo telling me that a package from Mercorne arrives, it was the missing article fortunately, I retain despite everything the lack of response from them
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Response from Mercorne
Hello Arthur,
thank you for sharing your opinion.
You notified us on December 12 that you had not received your missing part. On December 13 we replied that we were sending a replacement part. Please check your spam folder to see if you received this email. We have put everything in place to satisfy you as soon as possible.
I wish you a nice day.
S
Stéphane L.
Rating: 5 out of 5
following a purchase from 03/12/2022
excellent quality products, moreover the products ordered are exactly those which are in photograph. Very satisfied with the products out of about 20 orders.
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Carlo C.
Rating: 5 out of 5
following a purchase from 30/11/2022
Top seller!!
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Patrick G.
Rating: 3 out of 5
following a purchase from 05/12/2022
Shipping costs too expensive when you place a small order. Not much choice of delivery and even more difficult when you are in the country. The items I order are often out of stock and the choice is sometimes limited.
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Response from Mercorne
Hello Patrick;
actually paid 5€ of delivery on an order of 10€, it's a pity. Know that the rate you pay on our site and a rate negotiated with the post office and that we do not take any commission on it. Moreover we have set up this year the delivery via mondial relay at less than 5€ and that we have the delivery offered from 90 €.
We would like not to charge you any shipping costs or to offer you shipping costs under 5€ directly to your home but for a small company like ours it is impossible.
Concerning out of stock, the period from November to December is very busy and we can't keep up with the demand, we do our best to serve you every day.
Thank you for your opinion and see you soon.
S
Stéphane B.
Rating: 5 out of 5
following a purchase from 05/12/2022
Very reactive and good after sales service. Original products that can also inspire creations.
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Jean-Luc M.
Rating: 5 out of 5
following a purchase from 05/12/2022
I enjoy the beer shared with the team
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Pascal T.
Rating: 5 out of 5
following a purchase from 05/12/2022
Always superb
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Carlo C.
Rating: 5 out of 5
following a purchase from 30/11/2022
Excellent materials, competitive prices, professionalism at the highest level.
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Jean-Yves R.
Rating: 4 out of 5
following a purchase from 04/12/2022
Products always satisfactory.
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Jérémy V.
Rating: 5 out of 5
following a purchase from 04/12/2022
Never disappointed, great products and team! 👍
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Response from Mercorne
Hello,
Thank you very much, we are very pleased!
Beautiful day
S
Sébastien G.
Rating: 5 out of 5
following a purchase from 03/12/2022
Perfect. Fast shipping. Quality product+++. The photo corresponds to what we receive.
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alexandre H.
Rating: 5 out of 5
following a purchase from 30/11/2022
At the top as usual
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Aurélien R.
Rating: 5 out of 5
following a purchase from 04/12/2022
Fast delivery. Great quality of the product.
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GILLES R.
Rating: 5 out of 5
following a purchase from 04/12/2022
My exclusive supplier of wood and horns...Top quality THANKS
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/12/2022
Great!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2022
Already a regular, I'm happy that there is now a store near my home to buy directly.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2022
Great!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/12/2022
At the top!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/11/2022
DELIVERY TIME AT THE TOP, choice of items and prices!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/10/2022
Quality and speed Thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/10/2022
Great equipment, professional, efficient.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/09/2022
High quality product, good price, fast delivery. I was able to make beautiful things with these products
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/10/2022
Nothing to say for me, just great for the orders I have made so far
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/09/2022
Great!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2022
The shipping costs are quite low, so that's a plus. I sent an email with no answer about a quality problem, one of the camel bone plates had not taken the dye internally
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
A huge choice, very good quality materials. A little downside for the prices.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/11/2022
Quality and professionalism
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/10/2022
Great!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/11/2022
A huge choice and it's next to my house what better to ask for and very good site.
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Response from Mercorne
See you soon
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2022
fast shipping. quality products
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Response from Mercorne
thank you for your opinion
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/10/2022
Great!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/10/2022
As with every order, perfect. I highly recommend this company. Thank you to the whole team.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/10/2022
The colors, the technique. Very good !
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/09/2022
Very friendly sales team with very good advice. Products corresponding to the expectations.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2022
Reactivity and quality
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2022
Great!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2022
Olivier is top and the materials too....when to Benoit same trip ... kisses to all the team
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Response from Mercorne
Merci eric
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Mercorne has a lot of choices, it is very pleasant to order from them because the website is very well done
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Response from Mercorne
Thank you for your opinion
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/10/2022
Great!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
speed and perfect packaging!
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Response from Mercorne
Thank you for your opinion We try to satisfy you as well as possible
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