Customer reviews of Mercorne

9,6 /10

Based on 2 237 published reviews

5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

Reviews 2, 3 and 4 stars

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Gérald V.

Published on 07/02/2024 à 09h54 following a purchase from 18/01/2024

Very good and fast shipping

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RICHARD G.

Published on 27/01/2024 à 17h15 following a purchase from 10/01/2024

As far as wood scraps are concerned, very few are really usable for knife handles. As far as I'm concerned, it's a useless purchase.

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Franck L.

Published on 27/01/2024 à 11h33 following a purchase from 07/01/2024

Fast and quality products. Shipping costs a little high

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Pierre H.

Published on 26/01/2024 à 10h25 following a purchase from 05/01/2024

No worries.

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Andreas B.

Published on 26/01/2024 à 09h34 following a purchase from 05/01/2024

Alles super

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jean. pierre P.

Published on 24/01/2024 à 16h30 following a purchase from 03/01/2024

yes, but I had to call the bell to be sure of what I had to order.

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Jean Marc S.

Published on 19/01/2024 à 22h01 following a purchase from 26/12/2023

Delivery more or less fast, Product conforms to the order, No problem.

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FLORENT C.

Published on 19/01/2024 à 20h46 following a purchase from 22/12/2023

Mostly satisfied, last order a little less so (ram's horns arrived bent and one cut itself)

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Denis R.

Published on 18/01/2024 à 13h02 following a purchase from 26/12/2023

Meets my expectations

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Julian C.

Published on 03/01/2024 à 18h25 following a purchase from 14/12/2023

Quality/price ratio ok taking shipping costs into account. Product availability incomplete Fast

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Guillaume P.

Published on 02/01/2024 à 17h57 following a purchase from 16/12/2023

Quality product, delivered on time. Little mail and packaging.

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Yann G.

Published on 29/12/2023 à 17h27 following a purchase from 12/12/2023

Hello everyone, I was very surprised that an online sales site could give us (access to) products reserved for professionals. Fast and reliable delivery, but I have to admit that the images on the site may vary between the product ordered and the one received. If, like me, you have a screen set to rgb (real colors), the product you receive will have much duller colors than what you see on the site when you order. I haven't had time to use the products yet, but they seem to be of good quality. Happy holidays to all. 🤗💖🥂💐

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serge T.

Published on 27/12/2023 à 16h08 following a purchase from 06/12/2023

completely satisfied and fast delivery very good

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Xavier T.

Published on 21/12/2023 à 10h16 following a purchase from 04/12/2023

Hello. I can't be really objective. The product ordered corresponded well. However, I had to send it back as soon as I received it, without unpacking it. The delivery time seemed longer than I expected. I therefore had to switch to another supplier. Sincerely

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Joseph Y.

Published on 07/12/2023 à 04h40 following a purchase from 18/11/2023

Product was fine, the packing was great, the post was fast. However your customer service department does not reply to emails. Your website is difficult to search through and it is not possible to delete items placed therein prior to making a purchase decision. Apart from that,Great Result.

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HERVE R.

Published on 17/11/2023 à 12h46 following a purchase from 31/10/2023

fine products (wood chips for cutlery), but chip pairing is not always ideal

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Valerie D.

Published on 08/11/2023 à 06h53 following a purchase from 23/10/2023

Très satisfaite des aciers juste peut-être mettre avec une fiche technique merci

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Patrick P.

Published on 07/11/2023 à 13h13 following a purchase from 21/10/2023

Hello, I've known the company since it was founded. I use your products at trade fairs and exhibitions. Don't change a thing! Change nothing !

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Stephane C.

Published on 03/11/2023 à 08h22 following a purchase from 17/10/2023

as ordered, but it's not easy to imagine when ordering the sizes of the pieces for the sleeves...we would also have appreciated a small advertising business card in the package.

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PHILIPPE F.

Published on 31/10/2023 à 09h58 following a purchase from 15/10/2023

Hello, Perfect service, quality and delivery time. Have a nice day.

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Frank L.

Published on 26/10/2023 à 09h11 following a purchase from 10/10/2023

Disappointed with my last order, as the quality of the wood received was partially mediocre. Would never recommend again. Frank

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Response from Mercorne Published on 06/11/2023

Hello,
We're very sorry to hear about your experience with this latest order.
have a nice day

christophe L.

Published on 18/10/2023 à 17h46 following a purchase from 30/09/2023

Perfect

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Vincent L.

Published on 17/10/2023 à 15h59 following a purchase from 28/09/2023

Product conforms to specifications, 1 of the 6 horns is damaged but usable.

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alain T.

Published on 06/10/2023 à 11h53 following a purchase from 20/09/2023

Very good a little expensive

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Claude Z.

Published on 04/10/2023 à 08h42 following a purchase from 18/09/2023

The thickness of the plates is not correct. Half of them are 1.5mm thinner than described.

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GR S.

Published on 24/09/2023 à 00h40 following a purchase from 06/09/2023

Too bad there are no photos of the items ordered in the order summary (on the account and in the e-mail).

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Mehaule A.

Published on 22/09/2023 à 05h04 following a purchase from 05/09/2023

apart from confusing my first and last names, I'm satisfied with my purchase! admittedly, I might have liked to look at the other products, but the company is not at fault!

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Steve D.

Published on 13/09/2023 à 10h45 following a purchase from 25/08/2023

The steel bar received was twisted into the shape of the board on which it was delivered.

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Response from Mercorne Published on 15/09/2023

Hello,
We apologize for the inconvenience.
the following code will generate a 10 euro discount on your next order
code 7X2IITJE
with kind regards,
olivier

Georges A.

Published on 26/08/2023 à 13h06 following a purchase from 10/08/2023

Tip top 👍🏻

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DIDIER G.

Published on 25/08/2023 à 08h54 following a purchase from 09/08/2023

Mercorne offers a very wide range of products Perhaps a little too focused on stabilized products (that's all the rage these days) Price a little high but very good, fast and efficient service Thanks to the whole team!

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Yves L.

Published on 19/08/2023 à 11h16 following a purchase from 04/08/2023

Perfect and efficient

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Pierre L.

Published on 16/08/2023 à 18h25 following a purchase from 31/07/2023

Ordered off-cuts and received lots of worm-eaten sapwood

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Fernando C.

Published on 02/08/2023 à 12h15 following a purchase from 14/07/2023

Unfortunately no, a product does not have exactly the measurement indicated, and I certainly can not use it, it was a very expensive piece, if you have the opportunity to change I would be immensely happy, order 12733

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Response from Mercorne Published on 02/08/2023

We have proposed a solution by e-mail. Please do not hesitate to return the product. We're sorry about this. Usually we always put the smallest dimension... but we sometimes make mistakes.
Pome

François L.

Published on 18/07/2023 à 14h20 following a purchase from 02/07/2023

Heated beech not as illustrated

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Guy R.

Published on 15/07/2023 à 15h49 following a purchase from 29/06/2023

No worries

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Michael I.

Published on 04/07/2023 à 12h01 following a purchase from 18/06/2023

Everything going well, merci

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Florian G.

Published on 01/07/2023 à 11h55 following a purchase from 14/06/2023

Disappointed with the quality of the amourette... This is the first time I'm not really satisfied with the quality of one of your woods. It can happen, we'll see when we place future orders.

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Response from Mercorne Published on 06/07/2023

Hello,
Sorry for the inconvenience
We always try to do our best to satisfy you.
Best regards,
olivier

Christian F.

Published on 22/06/2023 à 15h01 following a purchase from 06/06/2023

Good Conforming product. Thank you

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Didier B.

Published on 17/06/2023 à 11h54 following a purchase from 01/06/2023

Good service and human contact

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FRANCOIS C.

Published on 14/06/2023 à 16h36 following a purchase from 29/05/2023

VERY GOOD, BUT PRICES ARE SKYROCKETING!

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