Customer reviews of Mercorne

9,6 /10

Based on 2 237 published reviews

5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

3 star reviews

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Acheteur vérifié

Published on 15/02/2022 à 11h24

Some products have defects not visible on the photos (knot, crack, worm hole ...) Overall the prices are correct, but it is possible to find a good part of your products yesterday for less expensive. I had also asked BEFORE buying some specific products (mamouth molar) if I could have a certificate of authenticity and the origin of the product. I was told yes, no problem. Almost 2 years and a number of reminders later, still no certificate (or even no answer), result: without certificate, my customers do not want it...

Translated reviews

Response from Mercorne Published on 15/02/2022

Hello, we strive to take pictures in the best way, we have hired a professional photographer in this sense to offer quality photos. I will immediately send you a certificate of authenticity. Beautiful day

Acheteur vérifié

Published on 14/02/2022 à 16h52

The product is much clearer in real than in picture, I would have liked it much more black, as indicated by its reference, disappointed....

Translated reviews

Response from Mercorne Published on 14/02/2022

Hello, I'm sorry to hear that, depending on the settings of your computer a color difference is possible. We take the background (pure white) as a standard base for our colors.