Customer reviews of Mercorne

9,6 /10

Based on 2 237 published reviews

5 2 018 90% 4 125 6% 3 42 2% 2 19 1% 1 33 1%

Summary of reviews

Mercorne consistently delivers fast service and shipping, with responses that address problems promptly and a professional, courteous approach in customer interactions. Customers praise the reliability of on-time deliveries and the quality and accuracy of products, noting materials such as knife handle materials, wood, and mother-of-pearl as well as careful, compliant packaging and precise delivery. The store’s customer service is highlighted as helpful and responsive, with positive experiences including personalized assistance, easy communication for special requests, and a seamless ordering process. Overall, shoppers describe a broad selection, rapid fulfillment, and strong satisfaction with product quality and reliability.

4 star reviews

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Robert M.

Published on 09/04/2023 à 11h18 following a purchase from 22/03/2023

A set of pads arrived broken. But Mercorne, very professional, reacted very quickly and refunded me.

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Jean-charles D.

Published on 28/03/2023 à 17h41 following a purchase from 10/03/2023

As always, the quality is good. However, there are two small drawbacks: 1) The label that sticks the two plates together (with reference and price) is always very annoying to remove. The glue is too strong and it's a real pain to remove from the wood, it always leaves traces of glue. It would be good to review the system and use less sticky labels. 2) Mixed (resin and wood) and stabilized wood tags are often warped. To make up for this and make a flat surface, you have to sand a lot... This is complicated and perilous when the boards in question are thin. I hope that this little comment will be constructive and that you will be able to rectify and improve this. Good day and see you soon.

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Frederic R.

Published on 21/03/2023 à 17h11 following a purchase from 05/03/2023

The products are great as usual.

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Valerie D.

Published on 21/03/2023 à 16h14 following a purchase from 04/03/2023

Purchase of steels, we will see if their qualities said by the site is accurate. But until then, satisfied, clear site, fast shipping

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Roland B.

Published on 14/03/2023 à 16h55 following a purchase from 26/02/2023

Delivery a little long.10 days or so.as ordered.thank you

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Thierry M.

Published on 11/03/2023 à 09h30 following a purchase from 23/02/2023

Well

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Bernard L.

Published on 22/02/2023 à 14h04 following a purchase from 06/02/2023

Satisfactory

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Arnaud C.

Published on 21/02/2023 à 18h34 following a purchase from 04/02/2023

Products always of good quality

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Gérard M.

Published on 15/02/2023 à 13h16 following a purchase from 27/01/2023

Very beautiful materials quickly served by friendly people We return there gladly Ok for ever

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Laurent M.

Published on 30/01/2023 à 07h04 following a purchase from 12/01/2023

originality of the products, innovations, but still a bit expensive

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Jonathan R.

Published on 07/01/2023 à 15h47 following a purchase from 21/12/2022

Quality products as described. Fast delivery.

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Response from Mercorne Published on 10/01/2023

Thank you for your opinion
See you soon on mercorne.fr

Thomas P.

Published on 20/12/2022 à 20h34 following a purchase from 01/12/2022

Quality wood, fast delivery, ....

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Response from Mercorne Published on 21/12/2022

I thank you for your opinion and wish you a very happy holiday season
olivier

Jean-Yves R.

Published on 16/12/2022 à 07h26 following a purchase from 04/12/2022

Products always satisfactory.

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Acheteur vérifié

Published on 05/12/2022 à 21h03 following a purchase from 01/12/2022

Already a regular, I'm happy that there is now a store near my home to buy directly.

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Acheteur vérifié

Published on 24/11/2022 à 05h42 following a purchase from 05/10/2022

The shipping costs are quite low, so that's a plus. I sent an email with no answer about a quality problem, one of the camel bone plates had not taken the dye internally

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Acheteur vérifié

Published on 24/11/2022 à 03h10 following a purchase from 03/10/2022

A huge choice, very good quality materials. A little downside for the prices.

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Acheteur vérifié

Published on 10/10/2022 à 09h13 following a purchase from 20/09/2022

Bought pieces of wood for knife handles at low prices, different species...and made a quiz for the kids! A success: touch, sight, smell, color, density, ... plus world geography! Enough to fascinate us...I will enlarge the collection, thanks Mercorne

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Response from Mercorne Published on 13/10/2022

We thank you for your opinion See you soon on mercorne.fr

Acheteur vérifié

Published on 10/10/2022 à 06h53 following a purchase from 09/09/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 06h40 following a purchase from 12/09/2022

The quality of the products, delivery in Belgium and can be improved the small plates in croite of horn of belier because the last delivery they were not right and I lost bcp of materials ?? otherwise very satisfied ??

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Acheteur vérifié

Published on 10/10/2022 à 06h39 following a purchase from 08/08/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 06h32 following a purchase from 21/04/2022

Great!

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Acheteur vérifié

Published on 10/10/2022 à 06h05 following a purchase from 31/08/2022

Good online store with very nice products.

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Acheteur vérifié

Published on 10/10/2022 à 05h56 following a purchase from 13/09/2022

At the top!

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Acheteur vérifié

Published on 10/10/2022 à 03h05 following a purchase from 22/08/2022

No major purchase to judge further.

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Acheteur vérifié

Published on 22/07/2022 à 06h29 following a purchase from 19/07/2022

Very attentive staff. Great variety of products. The quality of certain products is to be improved, for example the teeth of warthog not very beautiful and very expensive, very few beautiful magnifying glasses in the plates...

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Response from Mercorne Published on 10/08/2022

Thank you for your feedback. We try to offer a wide range of materials, it is sometimes difficult for us to be at the best price on the whole range. We will do our best. Have a nice day.

Acheteur vérifié

Published on 25/04/2022 à 15h32 following a purchase from 17/04/2022

Bjr! salon de la Rochelle..... very good reception.

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Response from Mercorne Published on 26/04/2022

Thank you for your comment. We look forward to seeing you at the fairs.

Acheteur vérifié

Published on 15/04/2022 à 04h59 following a purchase from 04/04/2022

high price but very good quality stok maintenance without problem fast and careful shipping I remain faithful to mercore.

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Acheteur vérifié

Published on 07/04/2022 à 18h25 following a purchase from 13/03/2022

Great!

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Acheteur vérifié

Published on 24/03/2022 à 06h23 following a purchase from 20/03/2022

Great!

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Acheteur vérifié

Published on 06/03/2022 à 07h32 following a purchase from 23/02/2022

Very good choice Fast delivery But the prices are a bit high

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Acheteur vérifié

Published on 04/03/2022 à 06h04 following a purchase from 20/02/2022

Fast shipping, good quality materials overall. Some products shipped are not suitable (twisted wood, horn looking more like a waste than a real set of plates) when others are extremely satisfactory. This lack of consistency would really be improved and it would be perfect

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Response from Mercorne Published on 07/03/2022

Hello, thank you for your comment. We strive to maintain consistent quality throughout our product line. We will continue to provide you with quality products. Thank you and have a nice day.

Acheteur vérifié

Published on 25/02/2022 à 11h33 following a purchase from 14/02/2022

At the top!

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Acheteur vérifié

Published on 21/02/2022 à 05h28

Great!

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Acheteur vérifié

Published on 20/02/2022 à 14h38 following a purchase from 14/02/2022

fast shipping, nice materials.

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Acheteur vérifié

Published on 20/02/2022 à 10h02

At the top!

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Acheteur vérifié

Published on 15/02/2022 à 23h35

choice and quality

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Acheteur vérifié

Published on 15/02/2022 à 18h29

Hello customer since many years I appreciate the kindness of the advisers the presentation of the products and the broad choice of these last. This being said a detail which has its importance in this period of purchasing power it seems to me that certain materials are unaffordable. Sincerely Georges .p

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Acheteur vérifié

Published on 15/02/2022 à 17h23

Great!

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Acheteur vérifié

Published on 15/02/2022 à 15h55

At the top!

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Acheteur vérifié

Published on 15/02/2022 à 13h22

Great!

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