8.5/10
★★★★☆
based on 1883 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Which merchandise are you talking about? Until now I haven't received anything and I am very disappointed 😢

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Safia O.
purchased on 21/04/2023
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1 /5
★☆☆☆☆

1/10.

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Feroz S.
purchased on 27/03/2023
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1 /5
★☆☆☆☆

I checked my mailbox every day but I have not received the lenses, what I don't understand is that when I track my order it says they arrived on 16/03 but there is still nothing in my mailbox, what do I do now, do you send it back or do an investigation or do you refund me?

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Harmonie C.
purchased on 11/03/2023
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1 /5
★☆☆☆☆

I have not received my order, this is the second time, very disappointed.

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Khenoussi F.
purchased on 09/03/2023
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1 /5
★☆☆☆☆

Fast delivery. Customer service to avoid, they don't listen even to loyal customers.

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Asma S.
purchased on 11/03/2023
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1 /5
★☆☆☆☆

Product out of stock not received.

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Laëtitia H.
purchased on 16/02/2023
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1 /5
★☆☆☆☆

I give one star because there is no less but it is just unacceptable when an address in the south of France (shipping location of the package) takes more than 10 days for a delivery in France even. Extremely long delay..!!!

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David G.
purchased on 01/03/2023
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1 /5
★☆☆☆☆

I have not received the lenses.

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Michel S.
purchased on 25/02/2023
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1 /5
★☆☆☆☆

I have not received my order.

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Nathalie L.
purchased on 03/02/2023
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1 /5
★☆☆☆☆

4 orders placed since December 15th. First order received 1 product out of 2 due to the laboratory which I can understand but by January 15th no one informed me, it was me who asked. 2nd order in mid-January still not received to this day. 3rd order with a promotional product, product not available so they offer me a refund or exchange without advising me and 4th order product still not available order placed 4 days ago and I ask for a similar replacement product.

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Angelique Alexandre.
purchased on 14/02/2023
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1 /5
★☆☆☆☆

Nothing received...

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Marco A.je N'ai Rien Reçu. On Me Demande De Payer.
purchased on 02/02/2023
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1 /5
★☆☆☆☆

I hope to be refunded...

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Alena D.
purchased on 19/01/2023
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1 /5
★☆☆☆☆

A waste of money, not like in the photos, not natural.. it makes snake eyes, straight to the trash, I do not recommend it at all.

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Yesmin.
purchased on 12/01/2023
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1 /5
★☆☆☆☆

Hi, I still haven't received my order.

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Kamilya B.
purchased on 10/12/2022
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1 /5
★☆☆☆☆

I hope this questionnaire is a good joke: today is December 12 and still not delivered! Customer service unreachable by email, no customer contact, just a phone number and I am on the road all day returning only at 7 PM, phone customer service closed. I no longer recommend this site at all, which has changed a lot and also increased its prices!

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Celine G.
purchased on 03/12/2022
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1 /5
★☆☆☆☆

Apparently the lenses no longer exist! I was refunded but they need to remove the option to buy them from the site, thank you.

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Veronique M.
purchased on 27/10/2022
Translated review
1 /5
★☆☆☆☆

These are not lenses from the Solo Riva brand, I have been wearing them for 5 years and I can confirm that they have nothing to do with the brand. I will never order from this site again. It's a scam.

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Zahra K.
purchased on 16/10/2022
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1 /5
★☆☆☆☆

Unfortunately, they are not comfortable. They sting the eyes even though I took corrective lenses. They are too thick. I wore them for 5 minutes and my eyes turned red. I am very disappointed.

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Hajar E.
purchased on 16/10/2022
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1 /5
★☆☆☆☆

Damaged box and totally different product than what is presented! SCAM!

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Paul P.
purchased on 04/10/2022
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1 /5
★☆☆☆☆

It's hard to make a judgment after almost 15 days still not received the order and they refuse to refund me. Their business is not very clear, seriously.

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Manu E.
purchased on 13/09/2022
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1 /5
★☆☆☆☆

I ordered the lenses on July 29, I received them on September 23.

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Lina A.
purchased on 29/07/2022
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1 /5
★☆☆☆☆

It's difficult for me to rate because I haven't received my order from August 26 yet.

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Bruno C.
purchased on 26/08/2022
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1 /5
★☆☆☆☆

NULL PACKAGE SO BEING DELIVERED WHEN I HAVE RECEIVED NOTHING THIS IS NOT NORMAL!! Really, I do NOT recommend AT ALL!! I gave one star but it deserves none!!

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Hayat T.
purchased on 10/09/2022
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1 /5
★☆☆☆☆

Lenses that expire in a week. What am I supposed to do with them?

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Sely.
purchased on 11/09/2022
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1 /5
★☆☆☆☆

The problem is that they change the colors of the lenses every time and the name remains the same, so you can't find the color you are used to wearing, it's disappointing given the strange result it gives.

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L.l.
purchased on 06/09/2022
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1 /5
★☆☆☆☆

Lenses received expired, check the date on the box before opening it.

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Sarah N.
purchased on 15/08/2022
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1 /5
★☆☆☆☆

Hello, I haven't received my lenses, I checked the tracking of the letter, it says it was delivered to the mailbox but unfortunately I have nothing, what should I do? Sincerely, Mrs. Mendes.

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Ghizlane M.
purchased on 22/07/2022
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1 /5
★☆☆☆☆

How can I talk about it when I haven't received them 😢😢

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Nathalie S.
purchased on 30/06/2022
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1 /5
★☆☆☆☆

I still haven't received my order 😩

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Manel B.
purchased on 13/05/2022
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1 /5
★☆☆☆☆

Products always defective.

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Feroz S.
purchased on 02/05/2022
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1 /5
★☆☆☆☆

I am very disappointed, how can you send a lens color that does not match the one on your site? 80€ wasted on lenses that I will not wear, it's shameful!!!

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Salima S.
purchased on 11/03/2022
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1 /5
★☆☆☆☆

I still haven't received anything.

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Aïda W.
purchased on 18/01/2022
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1 /5
★☆☆☆☆

I placed an order and did not receive the lenses I chose for the second time.

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Nessrine S.
purchased on 03/02/2022
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1 /5
★☆☆☆☆

Disappointed.

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Dhouha E.
purchased on 22/12/2021
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1 /5
★☆☆☆☆

Hello, I have not received my order.

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Anne D.
purchased on 05/12/2021
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1 /5
★☆☆☆☆

1/10.

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Dora Z.
purchased on 06/11/2021
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1 /5
★☆☆☆☆

I am not satisfied with the delivery times. = expected between 8 to 15 days and after more than 15 days the product has not arrived. Customer service does not offer a solution to improve delivery times.

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Anonyme
purchased on 04/11/2021
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1 /5
★☆☆☆☆

No comment.

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Antonine B. Parfait.
purchased on 03/11/2021
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1 /5
★☆☆☆☆

Order still not received to this day. Very very disappointed.

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Véronique B.
purchased on 26/10/2021
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1 /5
★☆☆☆☆

I am still waiting for my product even though it was supposed to arrive on Monday..

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Marine N.
purchased on 21/10/2021
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