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P
Rating: 2 out of 5
Delay ij deliver
Customer reviews of Miss Lemonade
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 795 published reviews
Summary of reviews
Miss Lemonade consistently delivers fast and reliable shipping, with many items arriving quickly, well packaged, and in good condition, including exact representations of what was pictured. Customers highlight genuine and original products, with several noting high quality Needohs, Nee-Dohs, and Jellycats, and one shopper appreciating the ability to choose colors. The store also stands out for responsive, helpful service and clear communication, with positive experiences in both first-time purchases and long-term shopping, easy returns, and strong packaging. Overall, customers repeatedly praise speed, product authenticity, and supportive customer care.
Reviews 1, 2, 3 and 4 stars
Reset filtersF
Rating: 4 out of 5
Came a day later due to weather problems. Still delivered very well and reliably. One could always track the order which made everything easier.
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P
Rating: 2 out of 5
Sadly one of the items that arrived was broken and my son was devastated. I hope I hear back from the store as I have emailed them to ask what can be done. Hopefully we can find a resolution as I know these things can happen.
K
Rating: 4 out of 5
Unfortunately 4 stars only as did not expect to pay about 40 per cent duty tax.
F
Rating: 1 out of 5
I wish to make a return, they do not send return slips, so to send back a package you have to spend 14€
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I
Rating: 2 out of 5
Not the color was described
A
Rating: 2 out of 5
Quick delivery, but prices 2x than should be, I found the same item (Cocou Suzette) 2x cheaper alsewere (stationary, not on-line store).
J
Rating: 4 out of 5
I was pleased that they had a tracking number available. Pleases that the Stanley I purchased is authentic. My only issue is that there wasn’t a better seal on the box.
S
Rating: 2 out of 5
Did not receive the right product.
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S
Rating: 1 out of 5
I did not receive the right one
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C
Rating: 1 out of 5
Hello, I hope you are doing well. I have a question regarding this product: it is stated that it can be machine washed; however, water has seeped into the lunch box and I can't remove it. Could you please tell me how to proceed? Thank you very much, Chantal
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M
Rating: 3 out of 5
The return policy is complicated and costs a lot.
E
Rating: 4 out of 5
I could choose only UPS or Fedex like delivery. They took more money for custom without any reason every time. It's the reason why I think to stop order from Miss Lemonade.
C
Rating: 2 out of 5
Item is not working properly. Customer service is good but need to wait for response for manufacturer which may be slow. .
C
Rating: 4 out of 5
A little bit long on the sending
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E
Rating: 4 out of 5
Excellent service - I had my order within 3 days!!
T
Rating: 2 out of 5
I purchased this for my granddaughter and it was delivered 10 later than expected. She loves her jelly at.
K
Rating: 4 out of 5
Good ,but late delivery
E
Rating: 4 out of 5
Order was dispatched straight away and delivered quickly.
M
Rating: 4 out of 5
Product came in good condition, only negative was it did not arrive within the scheduled delivery window. Would order again!
L
Rating: 2 out of 5
Beautiful product (children's paddling pool from Henry), unfortunately burst at the seam already after inflating.. Quality for the high price is unfortunately very poor :(
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T
Rating: 4 out of 5
We are satisfied with the order, but it is too expensive for me in relation!
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A
Rating: 1 out of 5
Item was missing from order and also received one item with 2 obvious faults
R
Rating: 1 out of 5
Item was as pictured. Shipping was quick considering it came to the u s from Europe.
A
Rating: 1 out of 5
Horrible shipping.
R
Rating: 1 out of 5
I received my order after 3 weeks even though the site indicates express delivery in a few days for the UAE. However, I paid 20 euros in delivery costs. And what's more, the package was delivered to the post office on the other side of town and not to my home, so I had to drive 30 minutes to collect it. In short, in any case, delivery to the UAE is long, be aware of this because it is not indicated anywhere when you place your order.
M
Rating: 4 out of 5
I received a dirtied product, but by working with customer service, was eventually able to get a partial refund.
G
Rating: 1 out of 5
The delivery took time and also, the costumer experience very bad
M
Rating: 2 out of 5
My order had an expected range of delivery to May 5. On April 30 stopped getting updates. Did not get an update until May 6 and delivery was May 11 or 12. This date was past the event I needed this gift for so had to buy a substitute. Disappointed that delivery range was not accurate at all. Would not have purchased the puzzle if I had known it would be that late.
A
Rating: 1 out of 5
Defensive customer service. Returns paid by the customer even within Europe. Misleading website and size guides. 'Family concept store' gives an impression of friendly, helpful and a company where your purchase is valued by the retailer. My very first email was met with a 'nothing is our fault- we can prove it with CCTV' style response. I'll be avoiding the hassle of shopping with this shop in future.
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R
Rating: 3 out of 5
Shoes were great but the product description online did not clearly state that the size 7s were children's 7s, not women's 7s (in the UK we use this sizing, so I had no idea what the European sizing was)! I have no use for children's size 7 shoes. Being a buyer in the UK I had no idea I had just purchased the items from POLAND and in order to return the item for a refund I would have to pay the higher postage cost to return it back to Poland!
U
Rating: 1 out of 5
The product arrived too late and was unfortunately damaged
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G
Rating: 2 out of 5
Gave you a two only because the product was awesome, but when you have the option for expedited mail: it should arrive in that time or don’t offer it. Hope I was refunded
C
Rating: 2 out of 5
Delivery takes way too long High transport boxes
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D
Rating: 1 out of 5
Beware This website has false advertisement!!! I placed an order paid for expedited shipping and was left with NO package! I contacted the company and they have an ai robot replying to my messages and got absolutely NOTHING resolved!
R
Rating: 3 out of 5
General is good, but it took too long (over 25days) for the delivery. The original exception is just as long as 14 days.
Response from Miss Lemonade
Dear Raymond, thank you for your feedback regarding your experience with our delivery service. We apologize for the delay, as we strive to meet our customers' expectations. Please rest assured that we are actively working to improve our shipping times to enhance your future experiences with Miss Lemonade.
B
Rating: 2 out of 5
I was told the order was going to be to me in January by the 26th and I did not receive the order until a whole week later so it wasn’t here in time for the baby shower🤣
Response from Miss Lemonade
Hello Billie,
Thank you for your feedback. We sincerely apologize for the delay in your order. We strive to ensure timely deliveries and regret that we fell short in your case. Your experience is important to us, and we appreciate your understanding. If there's anything we can do to assist you further, please do not hesitate to reach out.
Best regards,
The Miss Lemonade Team
Thank you for your feedback. We sincerely apologize for the delay in your order. We strive to ensure timely deliveries and regret that we fell short in your case. Your experience is important to us, and we appreciate your understanding. If there's anything we can do to assist you further, please do not hesitate to reach out.
Best regards,
The Miss Lemonade Team
H
Rating: 3 out of 5
Brak instrukcji użytkowania w j. polskim
Response from Miss Lemonade
Dear Helena, thank you for your feedback regarding the lack of user instructions in Polish. We understand the importance of providing accessible information and will consider your suggestion for future improvements. Your input is invaluable to us as we strive to enhance our services.
S
Rating: 3 out of 5
The pattern is not good
Response from Miss Lemonade
Thank you for your feedback regarding our site, Miss Lemonade. We appreciate your honesty about the pattern, and we will take your comments into consideration as we strive to improve our designs. Your input is invaluable to us.
G
Rating: 1 out of 5
If I could, I would give 0/5. This site is simply a scam.
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