I ordered the pink satin Iriza 85 louboutins as the price of them was very attractive. However once received I questioned their authenticity. I ordered the same shoes from Louboutins and upon inspection there were various things that were different such as the colour of the sole was lighter, the sole of the shoes looked like it was wrapped rather than the actual leather, the shoe box was different and the font of the writing was different compared to the original louboutins box. So I returned them. Ensure you all read the General Sales Terms and Conditions as you are charged for delivery and charged for return.
Response from Moda di Andrea
Dear Sophie-Louise,
All our products are brand new and authentic.
Our boutique has existed since 1982 in Paris, right next door to France's largest luxury boutique.
We work with direct brands and authorized distributors.
Your doubts about the article are unfounded and unreal.
We can answer you on every point easily.
We think you're disappointed about the delivery and return charges, and we can understand that, but they are well listed on our site.
We intend to improve our delivery policy to better satisfy our customers in the future.
Customer service
W
Wende B.
Rating: 1 out of 5
following a purchase from 14/02/2025
Unfortunately item arrived damaged Strong odor from bag Waiting to hear back for me to return for refund. With that being said fast shipping and good communication up to this point. Would consider doing business again, but this was my first time shopping with them. If all goes well with refund then I would shop again.
Response from Moda di Andrea
Dear Wende,
Thanks for your feedback.
We do not know what you are talking about regarding the item.
If the item still has the security seal attached on it; you will be refund of course.
Regards
Customer Service
A
Ali H.
Rating: 3 out of 5
following a purchase from 01/02/2025
I had to pay toll, didnt know that.
Response from Moda di Andrea
Dear Ali,
Thank you for your comment.
Sometimes DHL asks for random taxes, unfortunately this is not your responsibility.
Moda Team
E
Errol N.
Rating: 3 out of 5
following a purchase from 12/12/2024
I was very disappointed that two days after I placed mt order the shoes I purchased were put on a 20% off holiday sale. I feel I should be reimbursed the difference.
Response from Moda di Andrea
Dear Errol,
Thank you for your feedback !
I invite you to check our website, if. you see something you like, please let us know by mail and we will give you a special code.
If you do not see anything , let us know as well and we will refund you the 10% difference.
Best regards
Moda Team
S
Soraya Z.
Rating: 1 out of 5
following a purchase from 01/12/2024
Bag supposedly checked but damaged on the front Customer service not up to scratch
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Response from Moda di Andrea
Good evening Madam,
Our after-sales team has responded to all your requests.
We are sorry to hear of your disappointment with your purchase on our website.
Sincerely
Customer Service
B
Bruno G.
Rating: 3 out of 5
following a purchase from 03/10/2024
Product arrived very quickly (€15 postage!). Very good quality jacket, but the packaging is rather light for a high quality item (dirty jacket).
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Response from Moda di Andrea
Dear Bruno,
Thank you for taking the time to leave us a review.
We apologize if your product didn't arrive in perfect condition. We'll check your packaging on camera to understand better.
I invite you to come back to us if you wish to order again so that we can offer you a commercial gesture.
Moda Team
T
Timo B.
Rating: 1 out of 5
Dirty & defective shoes received - so far no feedback on how to proceed
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Response from Moda di Andrea
This is the style of the Golden Goose brand with an aged effect.
If the model does not suit you, you can of course return the item. We have spoken by email and did not understand your point of view.
Sincerely
S
Salak M.
Rating: 1 out of 5
following a purchase from 15/06/2024
Salak Mohamed: the pants in the official dsquared zürich store they told me that the shorts are fake it's a shame i paid 300 for fake pants
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J
Jean N.
Rating: 1 out of 5
following a purchase from 10/07/2024
Hello, I placed an order with you and apparently there was a problem with the delivery. I haven't received my parcel so I'm waiting for the carrier to sort it out.
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Response from Moda di Andrea
Hello Sir,
According to the tracking system, the package was received on 15/07/2024 at 13h09.
The package bears a signature with your name.
I invite you to contact DHL if you dispute their version of events.
Sincerely
Customer Service
Moda
F
Francesco B.
Rating: 2 out of 5
following a purchase from 06/07/2024
I received a hoodie instead of a jacket as per the website description.
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Response from Moda di Andrea
Dear Francis,
We are ready to learn your ideas.
The market is poorly synchronized between product and product.
We are sorry.
Customer service
Andrea's Fashion
A
alexandra J.
Rating: 2 out of 5
following a purchase from 19/06/2024
delivery address error
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Response from Moda di Andrea
Mrs Alexandra,
Thank you for taking the time to leave us a review.
However, we don't quite understand this one. The package was sent to the address you filled in, and we haven't received any change request from you.
Sincerely
Customer Service
P
Pier M.
Rating: 2 out of 5
following a purchase from 02/06/2024
I had ordered a short jean and it arrived long. I'm still waiting ... would like to have them before summer is over.
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Response from Moda di Andrea
Hello Dear Customer,
We apologize for the error, we have just sent you the corrected template.
Kind regards
Customer Support
V
Vitalii P.
Rating: 1 out of 5
following a purchase from 25/05/2024
skam
Response from Moda di Andrea
Dear Vitalii,
What are you talking about ?
This is your ups tracking code : 1ZBF14196826128417
Please remove your unfounded review
Best regards
Moda Team
E
Engracia L.
Rating: 1 out of 5
following a purchase from 02/05/2024
I have not received my order...UPS has misplaced it and no one is giving me a solution. I have to pay shipping costs and I don't have it for my trip.
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Response from Moda di Andrea
Good morning,
Your package is marked as delivered today at 12:15 p.m. with your name signing the package.
Here is the tracking number: 1ZBF14196839139551
I ask that you please withdraw your feedback.
Sincerely
Customer Service
C
Christian R.
Rating: 1 out of 5
Not well packed and paint damage to the zippers
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Response from Moda di Andrea
Sir,
We are sorry to learn of your dissatisfaction.
We have sent you an email to find out what happened.
Sincerely
The Moda team
C
Clarence R.
Rating: 1 out of 5
I am still waiting on My package after 5 days
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Response from Moda di Andrea
Dear Clarence,
You ordered the Tuesday 23th January , we shipped it the Wednesday 24th January , and you are going to receive it the Monday 29th January.
Your opinion seems unreal.
Moreover you have your UPS tracking code , so you know exactly each step.
I add you again the code : 1ZBF1419DK19084838
Regards
Moda Team
J
julian ricardo D.
Rating: 1 out of 5
following a purchase from 22/12/2023
Still haven’t get my package. SMH
Response from Moda di Andrea
Dear Customer,
You made the order on Friday the 22nd and we shipped your order the same day.
The DHL tracking code is 1583837533.
Your review seems abnormal.
Best regards
Moda Team.
A
Adam M.
Rating: 1 out of 5
Boutique has knowingly shipped a defective item and is not aware of any blame. It is amazing that the seller also has no sense of guilt. Withheld is not a solution! The customer is simply deceived here and led around by the nose. Small tip: The truth makes you free.
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Response from Moda di Andrea
Hello sir,
The item we ordered is new and has no visible defects.
The issue you are alluding to is a slight cut on the size label on the inside of the sweatshirt.
This is a very minor issue and it is impossible to give an additional discount for such an issue.
We have offered you a refund if the item has not been worn but you have declined this offer.
We have also offered you a discount on a possible future order.
Yours sincerely
Customer Service
J
Julie B.
Rating: 1 out of 5
following a purchase from 23/11/2023
Stock not up to date! Order placed and not honored
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Response from Moda di Andrea
Hello Madame Blanc,
Thank you for taking the time to leave us a review.
As my colleague explained twice on the phone, your order was not placed on our site, but on a partner market place.
As the item was not available in our store, we were unable to accept your order.
Your comment is not related to our store.
Sincerely
Moda Customer Service
M
Mess E.
Rating: 1 out of 5
following a purchase from 08/08/2023
Several purchases made with no problems and the last purchase. I received children's pants instead of adult pants.
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Response from Moda di Andrea
Dear Sir
You have placed an order for 4 items.
Of the 4 items, 3 are suitable for you.
Concerning the 4th article, as agreed by telephone with my colleagues, we will send you a size S for the pants which were too small.
Sincerely
Moda Customer Service
A
Ann B.
Rating: 2 out of 5
following a purchase from 30/07/2023
One item I bought I liked but the other one was different then the one I ordered. I am really disappointed it was a short sleeved shirt and not a long sleeved one.
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Response from Moda di Andrea
Thanks for your feedback.
We had a computer bag for the other reference that you ordered.
We already refunded you.
Regards
K
Karima L.
Rating: 2 out of 5
following a purchase from 24/07/2023
Did not receive any parcels despite the delivered status noted by dhl
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Response from Moda di Andrea
Dear Madam,
We are sorry to hear of your disappointment with your purchase.
DHL affirms with proofs of delivery notably the geolocation of the deliveryman at your address.
If you have any questions, please do not hesitate to contact us on 01 48 74 48 89.
Sincerely
Customer Service
A
Agnieszka S.
Rating: 1 out of 5
following a purchase from 20/06/2023
I warn against this store. I bought shoes online and received an empty package without ordered shoes. The company is unprofessional and avoids responsibility.
Response from Moda di Andrea
Dear Madam,
We are deeply sorry to hear that.
However we gave your package with the shoes inside the box. We checked on our recording camera, and there is no doubt about it.
On UPS side, they are also rejected your theory after their own investigation.
There is nothing that we can do for you.
Regards.
Moda Team
A
Alessandro M.
Rating: 1 out of 5
The product is well wrapped and looks good..original garment and matches the description fits just slightly over...thank you
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Response from Moda di Andrea
Bonjour mesdames,
Ce modèle est petit.
Vous pouvez commander une taille au-dessus si vous le souhaitez.
Par contre, nous ne comprenons pas l'évaluation de 1/5.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.
J
John K.
Rating: 3 out of 5
following a purchase from 03/06/2023
Quick
Response from Moda di Andrea
Thanks for your feedback !
M
Mirko C.
Rating: 3 out of 5
following a purchase from 15/05/2023
Professional and fast
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Response from Moda di Andrea
Merci beaucoup !
A bientôt !
S
Szymon O.
Rating: 1 out of 5
Package Has not been sent to me yet
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Response from Moda di Andrea
Bonjour ,
Votre colis a été livré, voici le numéro de suivi ups : 1ZBF14196836299205
Veuillez supprimer ou modifier votre commentaire.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées.
Service clientèle
J
Jens B.
Rating: 1 out of 5
following a purchase from 09/04/2023
Pants too big and do not get a reply for exchange
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Response from Moda di Andrea
Nous ne comprenons pas votre avis !
Vous avez reçu une étiquette de retour DHL. Je vous invite à vérifier vos e-mails.
De plus, nos conditions générales de vente stipulent que les retours sont possibles.
Je suppose que vous n'êtes pas satisfait, car nous n'avons pas eu le temps de répondre le jour même à votre message initial.
Cordialement,
Service clientèle
E
Evaristo B.
Rating: 1 out of 5
following a purchase from 01/04/2023
Everything perfect, fast and efficient
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Response from Moda di Andrea
Merci pour votre message, mais si tout est parfait, pourquoi nous avoir donné 1/5 ?
Pouvez-vous modifier votre commentaire s'il vous plaît ?
Merci de votre compréhension.
H
Hafida A.
Rating: 1 out of 5
following a purchase from 27/03/2023
Package delivered incomplete
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Response from Moda di Andrea
Bonjour Madame,
Nous sommes désolés d'avoir oublié la poignée de votre sac.
Elle vous sera envoyée prochainement.
Cordialement, je vous prie d'agréer, Madame, l'expression de mes salutations distinguées.
L'équipe Moda
E
Eduard A.
Rating: 3 out of 5
following a purchase from 27/03/2023
My shoe box was completely dominated and was repaired with scotch tape. The shoe itself is in good condition.
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Response from Moda di Andrea
Nous vous remercions pour votre commentaire.
Nous sommes désolés d'apprendre votre déception.
Certaines boîtes à chaussures sont endommagées pendant le transport et nous nous en excusons.
Cordialement
Équipe Moda
I
Imene M.
Rating: 1 out of 5
following a purchase from 24/03/2023
I did not receive the article ask
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Response from Moda di Andrea
Good morning, Mrs,
We do not understand your opinion.
According to the follow-up of the post office, you withdrew your parcel today March 29.
Sincerely
Moda Customer Service
K
Keith D.
Rating: 1 out of 5
My ordered item came in a scuffed box
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Response from Moda di Andrea
Bonjour Monsieur,
Nous sommes désolés d'apprendre que vous êtes déçu.
La boîte à chaussures peut être endommagée lors des différents transports.
Cependant, la paire à l'intérieur est parfaite.
Votre avis nous semble extrêmement sévère.
Nous vous prions d'agréer, Monsieur, l'expression de nos salutations distinguées.
S
Samantha M.
Rating: 1 out of 5
following a purchase from 04/03/2023
I ordered a jacquemus bag that I never received! I would like to have the same bag or a refund!
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Response from Moda di Andrea
Good morning, Madam,
DHL confirms that you have received your package.
You said that you did not receive any call from the deliveryman. However, he called twice on your cell phone, with a conversation of 1 minute 46 seconds at 8:56 a.m., and a second call at 10:20 a.m. for a conversation lasting 26 seconds.
The deliveryman's phone was also in your building at the time of the delivery.
All the proofs have been sent to you.
No refund or exchange will be possible.
Sincerely
Moda Customer Service
W
Walter R.
Rating: 1 out of 5
following a purchase from 23/02/2023
Wrong size received
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Response from Moda di Andrea
Cher monsieur,
Nous sommes désolés de ne pas vous avoir donné entière satisfaction.
Nous avons volontairement envoyé une taille au-dessus pour ce modèle, car il taille très petit.
Nous avons voulu bien faire pour éviter simplement que vous fassiez des allers-retours.
Cordialement
Service client Moda
J
Julie K.
Rating: 2 out of 5
following a purchase from 08/01/2023
I purchased a pair of Prada shoes. The delivery was fast, however, the pumps were scuffed and wirh dirt stains on them, and not very pleasant packed. They were clearly a display model (or a worn, returned pair), and on sale with a 50% discount. But still, I would expect to get a new pair of shoes or at least I would have liked to be “warned” that they had wear and tear.
Response from Moda di Andrea
Dear Madam,
We are deeply sorry for the problem.
In fact it was the last pair in stock , and it was the model exposed.
I confirm you that they are brand new but with the fact that it was the display model in store and they were tried , it resulted with marks and stains.
Please contact us if you would like a discount code in the future.
Regards
Moda Team
P
Paul B.
Rating: 1 out of 5
following a purchase from 15/11/2022
There is a mark on the front of the shoes but i have to put up with it because they are for a wedding.... They should of checked them before sending them at the price they were... Very disappointed
Response from Moda di Andrea
Dear Sir,
We are sorry for the problem.
Unfortunately, we don't know what you are talking about. Can you send us pictures of the problem in question on our mailbox?
Best regards
Customer service
G
Garfield M.
Rating: 2 out of 5
following a purchase from 06/11/2022
Bad experience
Response from Moda di Andrea
Dear Sir,
We are sorry to learn of your disappointment.
We are still awaiting the return of the product to see what the problem was.
Best regards.
Customer Service
N
Nimon M.
Rating: 2 out of 5
following a purchase from 05/09/2022
Got the wrong shirt. But really fast delivery.
G
Garcia A.
Rating: 3 out of 5
following a purchase from 24/08/2022
Speed and efficiency
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