Customer reviews of Moda di Andrea

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9,6 /10
Overall rating: 9,6 out of 10
Based on 873 published reviews
5 793 91% 4 32 4% 3 10 1% 2 12 1% 1 26 3%

Reviews 1, 3 and 4 stars

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I
Imene M.
Rating: 1 out of 5
following a purchase from 24/03/2023
I did not receive the article ask
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Response from Moda di Andrea
Good morning, Mrs,
We do not understand your opinion.
According to the follow-up of the post office, you withdrew your parcel today March 29.
Sincerely
Moda Customer Service
K
Keith D.
Rating: 1 out of 5
My ordered item came in a scuffed box
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Response from Moda di Andrea
Bonjour Monsieur,
Nous sommes désolés d'apprendre que vous êtes déçu.
La boîte à chaussures peut être endommagée lors des différents transports.
Cependant, la paire à l'intérieur est parfaite.
Votre avis nous semble extrêmement sévère.
Nous vous prions d'agréer, Monsieur, l'expression de nos salutations distinguées.
V
Veerle B.
Rating: 4 out of 5
following a purchase from 09/03/2023
Only problem has been that the notification concerning the delivery came in the evening just before the day of delivery. Then there is n time to arrange something
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Response from Moda di Andrea
Dear Veerle,
Thank you for your comment.
We try to offer the fastest delivery with DHL express.
From time to time, the delivery lacks some details for the appointment and we are sorry for that.
Best regards
Moda Team
S
Samantha M.
Rating: 1 out of 5
following a purchase from 04/03/2023
I ordered a jacquemus bag that I never received! I would like to have the same bag or a refund!
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Response from Moda di Andrea
Good morning, Madam,
DHL confirms that you have received your package.
You said that you did not receive any call from the deliveryman. However, he called twice on your cell phone, with a conversation of 1 minute 46 seconds at 8:56 a.m., and a second call at 10:20 a.m. for a conversation lasting 26 seconds.
The deliveryman's phone was also in your building at the time of the delivery.
All the proofs have been sent to you.
No refund or exchange will be possible.
Sincerely
Moda Customer Service
W
Walter R.
Rating: 1 out of 5
following a purchase from 23/02/2023
Wrong size received
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Response from Moda di Andrea
Cher monsieur,
Nous sommes désolés de ne pas vous avoir donné entière satisfaction.
Nous avons volontairement envoyé une taille au-dessus pour ce modèle, car il taille très petit.
Nous avons voulu bien faire pour éviter simplement que vous fassiez des allers-retours.
Cordialement
Service client Moda
R
Richard N.
Rating: 4 out of 5
Top notch!!! 👍
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Response from Moda di Andrea
Merci pour vos commentaires !
S
Sanjeev H.
Rating: 4 out of 5
following a purchase from 01/02/2023
5
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Aziz B.
Rating: 4 out of 5
following a purchase from 04/12/2022
Cool
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P
Paul B.
Rating: 1 out of 5
following a purchase from 15/11/2022
There is a mark on the front of the shoes but i have to put up with it because they are for a wedding.... They should of checked them before sending them at the price they were... Very disappointed
Response from Moda di Andrea
Dear Sir,
We are sorry for the problem.
Unfortunately, we don't know what you are talking about. Can you send us pictures of the problem in question on our mailbox?
Best regards
Customer service
G
Garcia A.
Rating: 3 out of 5
following a purchase from 24/08/2022
Speed and efficiency
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Maria José C.
Rating: 4 out of 5
following a purchase from 06/07/2022
The experience was grate …
Response from Moda di Andrea
Thanks for your feedback :)
L
Larraine B.
Rating: 4 out of 5
following a purchase from 13/04/2022
Love them great quality
Response from Moda di Andrea
Thanks for your feedback :)
See you soon !
H
Hagen O.
Rating: 3 out of 5
following a purchase from 23/03/2022
Perfect !!!
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V
Valentina E.
Rating: 3 out of 5
following a purchase from 27/02/2022
The shipment arrived a few days later . But they told me. Hence okay . The shoes look good except for a stain on the inside . By and large okay. But is definitely not repetitive
M
Merel V.
Rating: 4 out of 5
following a purchase from 25/02/2022
Fast delivery
Response from Moda di Andrea
Thanks for your message :)
F
Fahimeh L.
Rating: 1 out of 5
following a purchase from 06/02/2022
The item is defect and I had to return it! Should not sell items that are clearly damaged in store.
Response from Moda di Andrea
Dear Madam,
We are sorry to hear that you are not satisfied with your order.
All our items are brand new , however some items are tried in our store in Paris and it can results with some marks on the insole for the shoes as example.
Best regards
Moda Team
A
Amir C.
Rating: 1 out of 5
following a purchase from 12/01/2022
Very bad experience with this store, I do not recommend. Package received empty after placing an order of 996 euros. The seller does not want to know anything. Legal action if no positive response to the formal notice.
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Response from Moda di Andrea
Hello Mr Amir Chibani,
We are very sorry to hear of your disappointment regarding your purchase on our site.
As agreed during our previous exchanges, we have indeed delivered your package with your items inside to the carrier.
There is no dispute about this.
The carrier affirms, with proof and after investigation, to have given you your parcel with your articles inside.
Sincerely
The Management
H
hulya Y.
Rating: 4 out of 5
following a purchase from 30/12/2021
The best shop
Response from Moda di Andrea
We really appreciate your comment.
Hope to see you soon !
S
Samir T.
Rating: 4 out of 5
following a purchase from 29/11/2021
I am very pleased with the service and the quality of the product. I recommend
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Y
Yuberca A.
Rating: 4 out of 5
following a purchase from 16/11/2021
Love it
J
Jörg T.
Rating: 4 out of 5
following a purchase from 26/05/2021
Good support with WhattsApp
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E
Ellen O.
Rating: 4 out of 5
following a purchase from 27/05/2021
Superrask levering
D
Dawid L.
Rating: 4 out of 5
following a purchase from 29/04/2021
Shipping was great, came within 2,5 days after buying it with free shipping. Outer box was damaged and dirty but the inside packaging wasnt damagez, but a lille dirty as in dirt or oil or something like that.
J
Jamiu A.
Rating: 4 out of 5
following a purchase from 18/04/2021
Fast delivery and good product. Excellent service
B
Birger D.
Rating: 4 out of 5
following a purchase from 09/04/2021
Great shop
V
Vibeke P.
Rating: 4 out of 5
following a purchase from 28/03/2021
All is perfect
O
Olivier C.
Rating: 3 out of 5
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Françoise L.
Rating: 4 out of 5
following a purchase from 13/12/2017
Nothing special.
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