I ordered the pink satin Iriza 85 louboutins as the price of them was very attractive. However once received I questioned their authenticity. I ordered the same shoes from Louboutins and upon inspection there were various things that were different such as the colour of the sole was lighter, the sole of the shoes looked like it was wrapped rather than the actual leather, the shoe box was different and the font of the writing was different compared to the original louboutins box. So I returned them. Ensure you all read the General Sales Terms and Conditions as you are charged for delivery and charged for return.
Response from Moda di Andrea
Dear Sophie-Louise,
All our products are brand new and authentic.
Our boutique has existed since 1982 in Paris, right next door to France's largest luxury boutique.
We work with direct brands and authorized distributors.
Your doubts about the article are unfounded and unreal.
We can answer you on every point easily.
We think you're disappointed about the delivery and return charges, and we can understand that, but they are well listed on our site.
We intend to improve our delivery policy to better satisfy our customers in the future.
Customer service
A
Ali H.
Rating: 3 out of 5
following a purchase from 01/02/2025
I had to pay toll, didnt know that.
Response from Moda di Andrea
Dear Ali,
Thank you for your comment.
Sometimes DHL asks for random taxes, unfortunately this is not your responsibility.
Moda Team
E
Errol N.
Rating: 3 out of 5
following a purchase from 12/12/2024
I was very disappointed that two days after I placed mt order the shoes I purchased were put on a 20% off holiday sale. I feel I should be reimbursed the difference.
Response from Moda di Andrea
Dear Errol,
Thank you for your feedback !
I invite you to check our website, if. you see something you like, please let us know by mail and we will give you a special code.
If you do not see anything , let us know as well and we will refund you the 10% difference.
Best regards
Moda Team
M
Misael A.
Rating: 4 out of 5
following a purchase from 15/12/2024
Only 4 stars because I did not get a return slip. I need a size 42 and not 41 1/3
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Response from Moda di Andrea
Dear customer!
Thank you for your review!
We sent the return slip by email on December 20.
Unfortunately the 42 is not available, we will make the refund upon receipt.
Kind regards
Moda Team
A
Alfredo F.
Rating: 4 out of 5
following a purchase from 11/12/2024
Fine
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Response from Moda di Andrea
Mr. Fazzalari,
Thank you for your comment!
Sincerely
Customer Service
Z
Zohra F.
Rating: 4 out of 5
following a purchase from 30/11/2024
Satisfied. 5 stars
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Response from Moda di Andrea
Dear Zohra,
Thank you very much for your opinion.
See you soon!
Moda Team
J
Johny S.
Rating: 4 out of 5
following a purchase from 29/11/2024
Great service
Response from Moda di Andrea
Dear Johny,
We deeply thank you for your feedback !
Hope to see you soon :)
Moda Team
B
Bruno G.
Rating: 3 out of 5
following a purchase from 03/10/2024
Product arrived very quickly (€15 postage!). Very good quality jacket, but the packaging is rather light for a high quality item (dirty jacket).
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Response from Moda di Andrea
Dear Bruno,
Thank you for taking the time to leave us a review.
We apologize if your product didn't arrive in perfect condition. We'll check your packaging on camera to understand better.
I invite you to come back to us if you wish to order again so that we can offer you a commercial gesture.
Moda Team
J
Junior S.
Rating: 4 out of 5
following a purchase from 20/07/2024
Good
Response from Moda di Andrea
Dear Junior,
Thank's for your feedback !
Hope to see you soon :)
Moda Team
F
Francesco B.
Rating: 2 out of 5
following a purchase from 06/07/2024
I received a hoodie instead of a jacket as per the website description.
Translated reviews
Response from Moda di Andrea
Dear Francis,
We are ready to learn your ideas.
The market is poorly synchronized between product and product.
We are sorry.
Customer service
Andrea's Fashion
A
alexandra J.
Rating: 2 out of 5
following a purchase from 19/06/2024
delivery address error
Translated reviews
Response from Moda di Andrea
Mrs Alexandra,
Thank you for taking the time to leave us a review.
However, we don't quite understand this one. The package was sent to the address you filled in, and we haven't received any change request from you.
Sincerely
Customer Service
P
Pier M.
Rating: 2 out of 5
following a purchase from 02/06/2024
I had ordered a short jean and it arrived long. I'm still waiting ... would like to have them before summer is over.
Translated reviews
Response from Moda di Andrea
Hello Dear Customer,
We apologize for the error, we have just sent you the corrected template.
Kind regards
Customer Support
O
Omar A.
Rating: 4 out of 5
following a purchase from 06/04/2024
Perfect product fast delivery friendly staff 👌
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Response from Moda di Andrea
Thank you for your feedback!
See you soon :)
Moda Team
H
Helga L.
Rating: 4 out of 5
following a purchase from 26/01/2024
Fast delivery.
Translated reviews
Response from Moda di Andrea
Dear Customer,
Thanks for your feedback.
See you soon !
Moda Team
F
Fallonne D.
Rating: 4 out of 5
following a purchase from 28/12/2023
Good product
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Response from Moda di Andrea
Thanks for your comment!
See you soon!
Moda Team
I
Ilona R.
Rating: 4 out of 5
following a purchase from 01/09/2023
Fast shipping and super shoes!
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Response from Moda di Andrea
Merci pour ton commentaire !
A bientôt !
A
Ann B.
Rating: 2 out of 5
following a purchase from 30/07/2023
One item I bought I liked but the other one was different then the one I ordered. I am really disappointed it was a short sleeved shirt and not a long sleeved one.
Translated reviews
Response from Moda di Andrea
Thanks for your feedback.
We had a computer bag for the other reference that you ordered.
We already refunded you.
Regards
F
Farid T.
Rating: 4 out of 5
following a purchase from 24/07/2023
Super
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Response from Moda di Andrea
Thanks for your comment!
See you soon!
K
Karima L.
Rating: 2 out of 5
following a purchase from 24/07/2023
Did not receive any parcels despite the delivered status noted by dhl
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Response from Moda di Andrea
Dear Madam,
We are sorry to hear of your disappointment with your purchase.
DHL affirms with proofs of delivery notably the geolocation of the deliveryman at your address.
If you have any questions, please do not hesitate to contact us on 01 48 74 48 89.
Sincerely
Customer Service
J
John K.
Rating: 3 out of 5
following a purchase from 03/06/2023
Quick
Response from Moda di Andrea
Thanks for your feedback !
A
Arturo A.
Rating: 4 out of 5
Very good
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Response from Moda di Andrea
Merci pour vos commentaires !
M
Mirko C.
Rating: 3 out of 5
following a purchase from 15/05/2023
Professional and fast
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Response from Moda di Andrea
Merci beaucoup !
A bientôt !
A
Anastasiia T.
Rating: 4 out of 5
following a purchase from 07/05/2023
The shipping was fast, but the brand handbag came with a stain on the front side. However the managers suggested to change the item or give discounts. Apologies accepted.
Response from Moda di Andrea
Thank you for taking the time to leave us your review.
The satisfaction of our customers is our priority.
We hope to have satisfied you.
See you soon.
Moda team.
J
Jack K.
Rating: 4 out of 5
following a purchase from 29/04/2023
40
Response from Moda di Andrea
Thanks for your feedback !
W
Wissem C.
Rating: 4 out of 5
following a purchase from 28/04/2023
Very friendly! Very helpful! Thank you
Response from Moda di Andrea
Thanks for your feedback !
See you soon !
E
Eduard A.
Rating: 3 out of 5
following a purchase from 27/03/2023
My shoe box was completely dominated and was repaired with scotch tape. The shoe itself is in good condition.
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Response from Moda di Andrea
Nous vous remercions pour votre commentaire.
Nous sommes désolés d'apprendre votre déception.
Certaines boîtes à chaussures sont endommagées pendant le transport et nous nous en excusons.
Cordialement
Équipe Moda
E
Elena O.
Rating: 4 out of 5
following a purchase from 23/03/2023
I am satisfied with my purchase.But I did not receive additional parts to replace the heels and jewelry on the boots.
Response from Moda di Andrea
Thanks for your feedback.
If you need anything in the future , please let us know.
Best regards
Moda Team
V
Veerle B.
Rating: 4 out of 5
following a purchase from 09/03/2023
Only problem has been that the notification concerning the delivery came in the evening just before the day of delivery. Then there is n time to arrange something
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Response from Moda di Andrea
Dear Veerle,
Thank you for your comment.
We try to offer the fastest delivery with DHL express.
From time to time, the delivery lacks some details for the appointment and we are sorry for that.
Best regards
Moda Team
R
Richard N.
Rating: 4 out of 5
Top notch!!! 👍
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Response from Moda di Andrea
Merci pour vos commentaires !
S
Sanjeev H.
Rating: 4 out of 5
following a purchase from 01/02/2023
5
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J
Julie K.
Rating: 2 out of 5
following a purchase from 08/01/2023
I purchased a pair of Prada shoes. The delivery was fast, however, the pumps were scuffed and wirh dirt stains on them, and not very pleasant packed. They were clearly a display model (or a worn, returned pair), and on sale with a 50% discount. But still, I would expect to get a new pair of shoes or at least I would have liked to be “warned” that they had wear and tear.
Response from Moda di Andrea
Dear Madam,
We are deeply sorry for the problem.
In fact it was the last pair in stock , and it was the model exposed.
I confirm you that they are brand new but with the fact that it was the display model in store and they were tried , it resulted with marks and stains.
Please contact us if you would like a discount code in the future.
Regards
Moda Team
A
Aziz B.
Rating: 4 out of 5
following a purchase from 04/12/2022
Cool
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G
Garfield M.
Rating: 2 out of 5
following a purchase from 06/11/2022
Bad experience
Response from Moda di Andrea
Dear Sir,
We are sorry to learn of your disappointment.
We are still awaiting the return of the product to see what the problem was.
Best regards.
Customer Service
N
Nimon M.
Rating: 2 out of 5
following a purchase from 05/09/2022
Got the wrong shirt. But really fast delivery.
G
Garcia A.
Rating: 3 out of 5
following a purchase from 24/08/2022
Speed and efficiency
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M
Maria José C.
Rating: 4 out of 5
following a purchase from 06/07/2022
The experience was grate …
Response from Moda di Andrea
Thanks for your feedback :)
L
Larraine B.
Rating: 4 out of 5
following a purchase from 13/04/2022
Love them great quality
Response from Moda di Andrea
Thanks for your feedback :)
See you soon !
H
Hagen O.
Rating: 3 out of 5
following a purchase from 23/03/2022
Perfect !!!
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V
Valentina E.
Rating: 3 out of 5
following a purchase from 27/02/2022
The shipment arrived a few days later . But they told me. Hence okay . The shoes look good except for a stain on the inside . By and large okay. But is definitely not repetitive
M
Merel V.
Rating: 4 out of 5
following a purchase from 25/02/2022
Fast delivery
Response from Moda di Andrea
Thanks for your message :)
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