Customer reviews of MODE ET CAFTAN

9,6 /10

Based on 465 published reviews

5 391 84% 4 56 12% 3 15 3% 2 2 0% 1 1 0%

Summary of reviews

MODE ET CAFTAN consistently delivers on quality and service, with many notices of incredible fabric, superb craftsmanship, and beautifully tailored caftans that match or exceed expectations. Customers highlight fast, reliable delivery and responsive, professional staff who provide careful guidance and custom-made options, making orders feel personal and attentive. The site is praised for accurate representations of products, perfect finishes, and dress measurements that align with descriptions and photos, reinforcing trust and repeat purchases. Overall, the store is described as dependable, with high satisfaction across product quality, communication, and timely delivery.

1 star review

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Acheteur Vérifié

Published on 17/05/2019 à 12h48 following a purchase from 26/04/2019

Disappointed with the service, the item was supposed to be delivered within 24-48 hours, but the deadline was not met because the item was no longer in stock.... no contact to let me know. I had to change product ... and especially no gesture co!!! Please note that delivery costs 12€!!!

Translated reviews

Response from MODE ET CAFTAN Published on 05/06/2019

Hello, Thank you for taking the time to provide us with your feedback. We are very sorry to read about your dissatisfaction with our services. Once again, we sincerely apologize for this inconvenience. As we explained to you by e-mail, this belt was not in stock at the time of your order. As these are handmade items from Morocco, restocking takes several days. Regarding your comment on shipping costs, we would like to point out that these are based on the weight of the item and we do not make any profit from them. We would be delighted to grant you a commercial gesture on your next purchase, simply by asking us.
Yours sincerely

Summary of reviews

1 star review

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