MODE ET CAFTAN consistently delivers on quality and service, with many notices of incredible fabric, superb craftsmanship, and beautifully tailored caftans that match or exceed expectations. Customers highlight fast, reliable delivery and responsive, professional staff who provide careful guidance and custom-made options, making orders feel personal and attentive. The site is praised for accurate representations of products, perfect finishes, and dress measurements that align with descriptions and photos, reinforcing trust and repeat purchases. Overall, the store is described as dependable, with high satisfaction across product quality, communication, and timely delivery.
Unfortunately, one of the two dresses is below my expectations. The fabric is too thin and of low quality. Very fast delivery but the package was not left at the post office due to my absence (I waited half a day as agreed with the postman)
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Response from MODE ET CAFTAN
Dear Radia, thank you for taking the time to share your feedback. We are sorry to hear that one of your dresses does not meet your expectations and we take your comments on the quality of the fabric into consideration to improve our products. Regarding the delivery, we apologize for the inconvenience encountered and we are doing our best to ensure quality service. Please do not hesitate to contact us for any further assistance.
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Asmaa C.
Rating: 4 out of 5
following a purchase from 10/02/2025
0: Very kind staff, I sent an email and they guided me through the purchase, unfortunately I took size 40 which matched my measurements but from the waist down I will have to significantly alter the dress.
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Jamila K.
Rating: 4 out of 5
following a purchase from 05/06/2024
Beautiful dress, clean and precise seams I really like the model and the mix of colors super
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Response from MODE ET CAFTAN
Thank you for your positive review of our fashion and caftan website! We are delighted to know that you appreciate the quality of our products and the variety of our designs. We hope to see you soon on our site. Thank you again for your trust and your 4/5 rating!
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Faiza H.
Rating: 4 out of 5
following a purchase from 02/07/2024
Beautiful caftan. A little larger but very beautiful
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Response from MODE ET CAFTAN
Thank you for your positive review of our site, we're delighted you like our selection of caftans. We'll take your comment on the size into account, so don't hesitate to try the made-to-measure caftan for a more perfect fit on another occasion!
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Nadia N.
Rating: 4 out of 5
following a purchase from 31/05/2024
My order was processed fairly quickly, the caftan Aurea is quite beautiful, only downside, the neckline was not very well finished but otherwise I would recommend without worries.
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Response from MODE ET CAFTAN
Thank you for your feedback, Nadia. We are delighted that your order was delivered quickly. We take note of your remark about the neckline and will work to improve it. Thank you again for your confidence and your positive note. We hope to see you soon!
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Linda K.
Rating: 4 out of 5
following a purchase from 23/03/2024
Hello, The ergonomics of the site are good, you can see the different items and the description of each item is well presented. The handling of my order went well. After the purchase of my dress, I was contacted directly by someone from the site to take my measurements in order to make me a made-to-measure dress. The delivery time was respected and the delivery went well. And, I received my package and I am satisfied with my order :) Thanks to Mode & Caftan :):)
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Response from MODE ET CAFTAN
Hello Linda, thank you for your positive review of our Mode & Caftan website! We're delighted that you liked the ergonomics of the site and that your order went well. We make it a point of honor to offer a personalized service to our customers, which is why we take the measurements to offer you a made-to-measure dress. We're also delighted that your order was delivered on time and that you're happy with your dress. We hope to see you soon on our site for other purchases! Thank you for your confidence :)".
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Ouahchia M.
Rating: 3 out of 5
following a purchase from 21/08/2023
Information is missing from the product descriptions.
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Djamila E.
Rating: 4 out of 5
following a purchase from 14/08/2023
Trustworthy site
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Malika S.
Rating: 4 out of 5
following a purchase from 29/07/2023
Good customer service and on-time delivery
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Sarah K.
Rating: 4 out of 5
following a purchase from 25/07/2023
Fast delivery
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Karina A.
Rating: 4 out of 5
following a purchase from 09/05/2023
Serious site, and delivery on time.
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Sihem S.
Rating: 4 out of 5
following a purchase from 24/04/2023
The caftans are beautiful and true to the photos
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Stephanie B.
Rating: 4 out of 5
following a purchase from 12/04/2023
Hello, I'm a little disappointed about the length of the dress. I'm 1m70 and it came to just below the knee, whereas on the photo it was longer. Otherwise great quality!
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Hana M.
Rating: 4 out of 5
following a purchase from 06/04/2023
Beautiful caftan. Very professional and responsive. My guests really liked the caftan. The belt problem was quickly solved and I highly recommend Mode et Caftan. Keep on making beautiful dresses. Bravo to the whole team
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Chahinez H.
Rating: 4 out of 5
following a purchase from 01/05/2023
Very good
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Nadjia B.
Rating: 4 out of 5
following a purchase from 28/03/2023
Request and deadline met - for a dress that is beautiful and luminous. My only downside is that I had a wide view when taking my measurements... so the Caftan is a little wide.
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Aïcha B.
Rating: 4 out of 5
following a purchase from 31/03/2023
Fast service
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Yasmine R.
Rating: 3 out of 5
following a purchase from 25/02/2023
The site is good even if I had trouble finding the dress even if I wrote the reference on the search bar and the payment was a bit badly explained.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2022
Simple and clear, different photo views available
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2022
No real problems other than delivery. But this is due to Colissimo, who sent the parcel all over the region! Delivered on Tuesday 2nd in our absence, normally dropped off at the post office on the 3rd but nowhere to be found, it was only delivered on Saturday 6th !!!! Phew!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2022
Good delivery time but disappointed by the product this time unlike my previous orders. Too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2022
Exceptional service! Customer relations beyond my expectations and very fast delivery! However, I was very surprised by the TNT delivery man who spoke to me as if I were "his buddy" only to hang up on me and drop my parcel off at 1 relay point just because "it pisses him off he says". I would like to point out, however, that the site is in no way responsible and that I nevertheless highly recommend it because the quality of the caftan is superb and if need be you can call them, they are there to listen to you.
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Response from MODE ET CAFTAN
Hello, Thank you very much for taking the time to share this experience with us. We are also very surprised by the rude behavior and lack of education of the TNT delivery driver. We will be sure to pass this information on to the TNT transport company by communicating your message. Although we are not responsible for this incident, we apologize on behalf of the carrier. Sincerely, Mode & Caftan
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2022
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2021
I think the categories just need to be a little better organized, but otherwise top-notch.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2021
A little complicated to understand
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
Very good communication, seriousness and respect for deadlines. Just that the sewing lacks a little finesse.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
The product was fast and conformed to the order, but during a length alteration, my seamstress noticed a huge flaw: the caftan was much longer in the front than in the back!
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Response from MODE ET CAFTAN
Hello, Thank you for your opinion, however, we point out that this was not a defect, the model is designed like that. Sincerely, Mode & Caftan
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2020
Rather long delivery but top customer service (dress coming from Morocco) so nothing to say perfect dress arrives in very clean packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2020
The mobile version of the site can be improved.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2020
Very fast delivery and thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2019
Good responses to my pre-order queries and advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2019
The lady I spoke to on the phone was very helpful and available to answer your questions and guide you. Too bad the made-to-measure was no longer possible for my model because they ran out of fabric. I settled for the last size S and a few days after receiving my dress I saw that they had made a re-approval and that it was possible to order it made-to-measure. Otherwise, the photos are pretty accurate
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Response from MODE ET CAFTAN
Dear Madam, The Aisance model has not been restocked, it has simply been reactivated for a customer who wanted the same cut with a different lace and color. So you have nothing to regret :-). As we indicated, the identical model is no longer available due to the unavailability of lace. Best regards, Mode Et Caftan
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2019
The caftans really do match the photos on the site; however, they are all machine-made.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2019
Very good, but it would be nice to add a filter according to the sizes available. Otherwise great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2019
Hello, I received my dress on time. The satin of the caftan is of very good quality, but the lace does not match the photo. I will wear this caftan with great pleasure.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2019
Nickel works very well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2019
Very good product of good quality the advantage at mode et caftan is that you have an interlocutor who answers all your questions without any worries happy with my purchase
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2019
Disappointed with the service, the item was supposed to be delivered within 24-48 hours, but the deadline was not met because the item was no longer in stock.... no contact to let me know. I had to change product ... and especially no gesture co!!! Please note that delivery costs 12€!!!
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Response from MODE ET CAFTAN
Hello, Thank you for taking the time to provide us with your feedback. We are very sorry to read about your dissatisfaction with our services. Once again, we sincerely apologize for this inconvenience. As we explained to you by e-mail, this belt was not in stock at the time of your order. As these are handmade items from Morocco, restocking takes several days. Regarding your comment on shipping costs, we would like to point out that these are based on the weight of the item and we do not make any profit from them. We would be delighted to grant you a commercial gesture on your next purchase, simply by asking us.
Yours sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2019
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2019
Nothing to say
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