Customer reviews of MODE ET CAFTAN

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 465 published reviews
5 391 84% 4 56 12% 3 15 3% 2 2 0% 1 1 0%

Summary of reviews

MODE ET CAFTAN consistently delivers on quality and service, with many notices of incredible fabric, superb craftsmanship, and beautifully tailored caftans that match or exceed expectations. Customers highlight fast, reliable delivery and responsive, professional staff who provide careful guidance and custom-made options, making orders feel personal and attentive. The site is praised for accurate representations of products, perfect finishes, and dress measurements that align with descriptions and photos, reinforcing trust and repeat purchases. Overall, the store is described as dependable, with high satisfaction across product quality, communication, and timely delivery.

3 star reviews

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R
Radia T.
Rating: 3 out of 5
following a purchase from 29/03/2026
Unfortunately, one of the two dresses is below my expectations. The fabric is too thin and of low quality. Very fast delivery but the package was not left at the post office due to my absence (I waited half a day as agreed with the postman)
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Response from MODE ET CAFTAN
Dear Radia, thank you for taking the time to share your feedback. We are sorry to hear that one of your dresses does not meet your expectations and we take your comments on the quality of the fabric into consideration to improve our products. Regarding the delivery, we apologize for the inconvenience encountered and we are doing our best to ensure quality service. Please do not hesitate to contact us for any further assistance.
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Ouahchia M.
Rating: 3 out of 5
following a purchase from 21/08/2023
Information is missing from the product descriptions.
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Yasmine R.
Rating: 3 out of 5
following a purchase from 25/02/2023
The site is good even if I had trouble finding the dress even if I wrote the reference on the search bar and the payment was a bit badly explained.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/05/2022
Good delivery time but disappointed by the product this time unlike my previous orders. Too bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2021
A little complicated to understand
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
The product was fast and conformed to the order, but during a length alteration, my seamstress noticed a huge flaw: the caftan was much longer in the front than in the back!
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Response from MODE ET CAFTAN
Hello, Thank you for your opinion, however, we point out that this was not a defect, the model is designed like that. Sincerely, Mode & Caftan
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2020
Very fast delivery and thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2018
Good, reliable and serious site that offers nice choices with very good customer service. Shipment on time and with tracking number. It's simple, this site is my reference in France for caftan/takchita.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2018
A little disappointed because the dress was not similar to the photo but delivery respected.
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Response from MODE ET CAFTAN
Hello, Thank you for your feedback. It would have been wise to contact us to find a solution to your dissatisfaction. As the caftan is a handcrafted product, there may be occasional (but rare) differences. However, we always try to maintain the harmony of the outfit. We're sorry, however, that we weren't able to fully satisfy you with this order.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2017
Size problem I keep it for the price it's not too bad I'll try to lose weight
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2016
The customer service side, nothing to say.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2015
Fabric too fragile. Clings to jewels ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2015
waiting time is long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2015
Fast delivery, reliable website
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2015
There's room for improvement.
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