Customer reviews of Mon coin santé

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 593 published reviews

Summary of reviews

The online store Mon Coin Santé is highly praised for its efficient and prompt service, with many customers noting rapid delivery times that often exceed expectations. Orders frequently arrive in excellent condition, highlighting the care taken in packaging and handling. The ordering process is described as straightforward, with effective tracking options that keep customers informed throughout. Customer support receives accolades for being responsive and helpful, reinforcing a sense of reliability and trustworthiness in the service provided.

Reviews 1, 2 and 3 stars

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Z
zaeem K.
Rating: 1 out of 5
following a purchase from 25/08/2024
Ich habe keine Produkt ehrhalten , und Sie wollen mir nicht zurück schicken . Ich empfehle nicht mehr weiter , auch in mein Tiktok Kanal
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Svetlana M.
Rating: 1 out of 5
following a purchase from 11/08/2024
Die Lieferung mit der Firma DPD ist einfach ein Albtraum, eine Lüge dieser Firma, keine Lieferung. Das ist der einzige Grund, warum ich nichts mehr bestellen möchte.
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NICOLA A.
Rating: 1 out of 5
following a purchase from 09/08/2024
Package has not been delivered yet
A
Andrew S.
Rating: 2 out of 5
following a purchase from 18/07/2024
Turns out to be far more expensive than I found elsewhere. And, perhaps because I didn't look carefully enough, I received the 75ml versions when I'd been expecting the 125ml versions.
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Achilleas K.
Rating: 2 out of 5
following a purchase from 04/07/2024
Still not received my parcel. They tried to help but still no delivery
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Claudia K.
Rating: 2 out of 5
following a purchase from 03/07/2024
I bought 10 boxes of Macrogol 4000, and four of them were from Sandoz Laboratory. However, I didn’t know that product has orange flavor, as the website there is no this information. On the website the description is just: “Macrogol 4000 Sandoz, 10g, Box of 20 Sachets.” Any mention about orange flavor. My advice is let it clear on the website to avoid misunderstanding. I do not drink Macrogol with flavor. How can I return these 4 boxes from Sandoz? What is the return policy of Mon Coin Sante? I sent an email but no one answered.
F
FRANCOIS L.
Rating: 2 out of 5
following a purchase from 02/07/2024
When I placed my order, I was encouraged to exceed a certain threshold to avoid paying shipping costs. On the other hand, at the checkout, if you want to receive your package at home, you have to pay shipping costs. Why not indicate this beforehand? I don't think that's very honest. I don't think I'll ever order from Chez vous again, even though I was previously satisfied. Stop being too greedy, it's counterproductive.
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Response from Mon coin santé
Hello François, thank you for your review of our Mon Coin Santé website. We are sincerely sorry for the confusion regarding shipping costs, but it is clearly stated in our terms and conditions of sale that delivery is offered for orders over €69 (incl. VAT) to a relay point and not to your home address. We have taken note of your comment and will do our utmost to clarify this information before finalizing the order. We hope you will continue to trust us for your future purchases. Sincerely, the Mon Coin Santé team.
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Ann K.
Rating: 1 out of 5
following a purchase from 30/06/2024
I have made repeated attempts to talk with customer service about their international shipping and the difficulties I'm having with DHL. No one has replied to me.
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Olivera M.
Rating: 3 out of 5
following a purchase from 29/04/2024
Two Stodaline ordered. 1 was smashed up.
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Maria S.
Rating: 3 out of 5
following a purchase from 24/04/2024
The product is very good, but the receivement was bad.
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Gary C.
Rating: 1 out of 5
following a purchase from 20/04/2024
It is stuck in Customs for some reason. I have ordered these same items before and had no problems or told I would need to do something else to order these products.
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Alain M.
Rating: 2 out of 5
following a purchase from 06/04/2024
You have presented an unavailable product that misleads the consumer
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Response from Mon coin santé
Hello Alain, thank you for sharing your review of Mon coin santé. We are sorry that you have encountered difficulties with an unavailable product. We do our best to always offer quality products to our customers, but sometimes unforeseen situations can arise. We take e
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Justina B.
Rating: 3 out of 5
following a purchase from 06/04/2024
Great turn around time from France to the U.S. but expensive shipping . I wish they would let you order more at time which then would save on shipping!
A
Ann K.
Rating: 1 out of 5
following a purchase from 24/03/2024
I have repeatedly sent inquiries to their customer service department with no response. The shipping costs twice as much as the product. I have requested that my multiple items be combined.
R
rabah E.
Rating: 1 out of 5
following a purchase from 19/03/2024
You sent me 5 of Biogaran Conseil – Magnesium/Vitamin B6 (48mg/5mg) Film-Coated Tablets – Pack of 50 , All Expires on 10 / 24 . no good at least one or 2 years expiration date for the product not 7 months . At least communicate the problem with the customer . If I new this short expiry date I would not have ordered , I can only finish 2 or three boxes all the rest in the in the trash waist of money . Not satisfied with the product at all. On the other hand the Ibufetum – Ibuprofen (5%) Gel for Twists and Sprains – 60g Tube is super prefect expiration date 06 / 26 Five stars .
A
Alex T.
Rating: 3 out of 5
following a purchase from 16/03/2024
The service is good
P
Piotr B.
Rating: 3 out of 5
following a purchase from 01/02/2024
Long last shipment and no response about asking about order status.
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Yeny G.
Rating: 1 out of 5
following a purchase from 20/02/2024
I didn't receive my order and I wrote to them to know about my order and they didn't answer
F
Françoise B.
Rating: 3 out of 5
following a purchase from 13/02/2024
The letter carrier deliberately delayed delivery until Monday, even though I was at home on Saturday, because he was in a hurry! And it's not the 1st time the Post Office has done this. Choose another more reliable carrier. RAS for the contents of the parcel itself
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Response from Mon coin santé
Hello Françoise, thank you for your feedback on our Mon coin santé website. We are very sorry to hear that you have encountered problems with the delivery of your parcel by La Poste. However, we are pleased to read that you were satisfied with the contents of your parcel. We take note of your comment and will pass on the information to our services. Thank you for your confidence. Kind regards."
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Lynn N.
Rating: 1 out of 5
following a purchase from 08/02/2024
Pills very effective
B
Barbara H.
Rating: 1 out of 5
following a purchase from 29/01/2024
Everything was ok, I received it rather quick
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Mona M.
Rating: 2 out of 5
following a purchase from 20/01/2024
Good and on time, very satisfied
F
François V.
Rating: 3 out of 5
following a purchase from 15/01/2024
Ordered and received 3 Atepadene boxes. Validity reduced to June 2024 much too short...5 months.
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Response from Mon coin santé
Hello François, thank you for your review of Mon coin santé. We are sorry to hear that you have encountered a problem with the validity of the products you ordered. We will pass on your comment to our team so that it can be taken into account in our future supplies. We thank you for your confidence and hope to see you soon on our site. Sincerely, The Mon coin santé team.
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oksana Z.
Rating: 1 out of 5
following a purchase from 07/01/2024
The shipment has not arrived.
H
Helle A.
Rating: 1 out of 5
following a purchase from 10/01/2024
Very good service
R
Radouane B.
Rating: 1 out of 5
following a purchase from 30/12/2023
On your website it says 3 days is an estimate time to receive the product bought from you, but my products didn't even move from the 4th of January.\nI bought sneakers from Japan and they arrived before your parcel that is around 1k kilometer far from where i am from.\nThe problem i am travleing on 15th January, i don't need what i bought from you anymore if i cannot have it before that.\nVery bad experience and slow service, will never buy from you again, no thanks you
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Elbahji A.
Rating: 3 out of 5
following a purchase from 20/12/2023
Very good value for money. The delivery time was 5 days late.
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Response from Mon coin santé
Thank you for your positive review of Mon coin santé. We are delighted that you have appreciated our value for money. Concerning the delivery delay, we do our best to respect the announced deadlines, but it can happen that unforeseen events occur. We take note of your feedback and will strive to improve this point in the future. Thank you again for your trust and support.
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pinna B.
Rating: 1 out of 5
following a purchase from 03/12/2023
big dhl delay of 1 week, products might not be good.\nwe have an account with dhl, delays on all shipments from early december\ni suggest to get refund by dhl when shipments are very late
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Ann K.
Rating: 1 out of 5
following a purchase from 29/11/2023
I have repeatedly asked to speak with someone from your customer service department. The medicine that I am ordering is for my child with a rare terminal illness. I'm having difficulty with DHL service which could be addressed at your end. \nJe parle français.
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Maria Teresa G.
Rating: 1 out of 5
following a purchase from 02/11/2023
BUENOS DÍAS, LLEVO AÑOS COMO CLIENTE Y NUNCA HE TENIDO PROBLEMAS CON LOS ENVIOS QUE ME HAN ENVIADOS SIEMPRE A MI DIRECCION QUE SIGUE SIENDO LA MISMA, PERO EL PEDIDO ULTIMO QUE HE HECHO TODAVIA NO LO HE RECIBIDO, POR LO QUE ESTOY DIGUSTADA CON LA GESTION. \nDetalle de todos los pasos\nFechas Pasos\nMartes, 7 de noviembre\nSu paquete no pudo ser entregado debido a un problema de dirección. Será devuelto al remitente.\nMartes, 7 de noviembre\nSu paquete se encuentra en el lugar de entrega que sirve a su dirección. Lo preparamos para la entrega.\nLunes, 6 de noviembre\nSu paquete continuará viajando a su territorio de destino.\nSábado 4 de noviembre\nSu paquete está en tránsito en nuestras plataformas logísticas.\nViernes, 3 de noviembre\nSu paquete ha sido entregado en una oficina de correos.\nViernes, 3 de noviembre\n¡Su Colissimo pronto nos será confiado! Está siendo preparado por su remitente.
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Alice D.
Rating: 1 out of 5
following a purchase from 27/10/2023
We have not yet received our package.\nAlice Dorsey
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Claire L.
Rating: 3 out of 5
following a purchase from 14/10/2023
I'm taking my stars away because the shipping costs are very high compared with other sites. But that's the only criticism I'd make. The service is fast and perfect.
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Ali A.
Rating: 1 out of 5
following a purchase from 27/09/2023
I ordered isn't coming I asked them to they are have bad customer service they didn't like to speak with you everyone you have to be careful i send email to refund my money back they are refusing they block me as well be careful they are scam people
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Michele C B.
Rating: 3 out of 5
following a purchase from 25/09/2023
Order delivered quickly to the United KingdomBut the delivery costs are too highUnfortunately I am obliged to order occasionallyThe pharmaceutical product delivered was recommended to me by an Italian friend.
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Gennady K.
Rating: 3 out of 5
following a purchase from 01/09/2023
Registration on the website and shipping - excellent; Delivery is disgusting.
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Uwe S.
Rating: 1 out of 5
following a purchase from 27/08/2023
Die Lieferung wurde schnell angekündigt. Aber die Auslieferung konnte nicht ausgeführt werden, da angeblich die Adresse keine Hausnummer enthält. Ich sollte dann für die Nachlieferung *** überweisen. Wie sich herausstellte, war dies eine Finte. Man wollte nur an meine Kontodaten kommen. Als der Bote gemerkt hat, dass er nicht zum Ziel kam Wurde das Päckchen doch geliefert mit einer fadenscheinigen Entschuldigung. Denn die Adresse war korrekt und enthält auch die richtige Hausnummer. Ich frage mich nun, ob sie den richtigen Lieferanten gewählt haben in Klammern DHL?
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Pierre G.
Rating: 3 out of 5
following a purchase from 20/08/2023
I really appreciate your pharmacy but every other time, there's a zealous customs employee who takes the pills and destroys them. Also the last delivery made by DHL, they left the delivery on the front gantry which is 2 meters from the sidewalk, they could have easily left the box between the doors.
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Sarah W.
Rating: 1 out of 5
following a purchase from 05/08/2023
Unfortunately I have not received my pursennide order order ID BUQSPSHNG. Thank you for explaining the reason for the delay. I hope the technical problem will be solved in the near future. \n***
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Babak R.
Rating: 1 out of 5
following a purchase from 29/05/2023
Hello,\nI ordered septivon, but more than half of the packages were opened and the seal was broken! Which explanation do you have? \nThank you
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Glenn B.
Rating: 1 out of 5
following a purchase from 21/05/2023
Negative - My order was modified without consulting me and I had no opportunity to cancel or amend my order before the remaining part of my order was shipped. The shipping cost to Australia with DHL for the part order was the same as the shipping cost paid when I placed my my total order and is expensive, so I was very upset about not being consulted and given an opportunity to revise my order. Moreover, the reason given for part of my order being cancelled was that I had ordered pressurised cans - this was not correct; the items I ordered were pump action sprays and not aerosols; this shows bad classification of your products and no clear warnings for items you will refuse to ship.Positive - Otherwise I found the website easy to use and the delivery was fast.
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