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P
Rating: 1 out of 5
The order never arrived
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Customer reviews of Mon coin santé
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 593 published reviews
Summary of reviews
The online store Mon Coin Santé is highly praised for its efficient and prompt service, with many customers noting rapid delivery times that often exceed expectations. Orders frequently arrive in excellent condition, highlighting the care taken in packaging and handling. The ordering process is described as straightforward, with effective tracking options that keep customers informed throughout. Customer support receives accolades for being responsive and helpful, reinforcing a sense of reliability and trustworthiness in the service provided.
Reviews 1, 2 and 3 stars
Reset filtersH
Rating: 1 out of 5
I ordered infant milk for delivery to the USA and once I arrived in the country I was informed that delivery was forbidden in the USA. I would have liked your site to check which products are allowed to be delivered before offering them. I've had to pay for *** of deliveries for nothing.
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Y
Rating: 1 out of 5
Hi ***I purchased melatonin from you on 9/1 and the package still hasn't arrived.So in the tracking it seems that it was sent from France, but it didn't reach me and 10 days have already passed.I was promised it would arrive in 3 days.This is particularly urgent for me.
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E
Rating: 1 out of 5
My order was marked as delivered but was never delivered. I have contacted this company for help and/or a refund and haven't heard anything back. Very poor service!
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H
Rating: 2 out of 5
The product delivered is not exactly as displayed and ordered: flavonoids instead of purified flavonoid fraction.
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G
Rating: 3 out of 5
many difficulties to place order, because you do not accept the payment by the means E-CARTEBLEUE (nomad of the postal bank!!!!!!!!!nune answer SVP\nMERCI
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A
Rating: 1 out of 5
I ordered from the USA and my order went back to the sender. DHL didn't deliver, "my health corner" couldn't provide me with an invoice in English. I don't know why it didn't work. I hope to get a refund.
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D
Rating: 1 out of 5
***\I never received my order. I'm still waiting for my delivery of 2 boxes of Guronsan. I've already sent an email to your customer service department....but nothing so far. On the tracking ...it says that it was delivered on the 1st of August....But nothing at all...I'm really disappointed....\nI'm counting on you to do everything you can so that I can receive what I paid for....\nThank you for taking the time to solve this problem as soon as possible.
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B
Rating: 1 out of 5
Message sent to *** on July 14, 2022 at 4:24 pm: \nREF:***\nHello,\nThe expiry date of the 2 Stick Correcteur Jaune Avène Couvrance, 3.5 G is borderline (November 2022). I bought the same product in another store in May 2022 with an expiration date of June 2023. I wanted to express my dissatisfaction.
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F
Rating: 1 out of 5
I never received the product I ordered and my email to customer service went unanswered!
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S
Rating: 3 out of 5
I am satisfied with the orders I have placed so far on your site. Fast shipping, phone calls that meet my needs. I regret one thing. It's that the fact that I only order homeopathy has never entitled me to any advantage, despite the substantial sums of my orders... Sincerely
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C
Rating: 2 out of 5
Items shipped only in part, but payment taken in full. The remainder of the items are awaiting shipment at a later date neither confirmed nor specified without giving the customer the choice to cancel these items and a refund of said items. This is bizarre as it is possible in other online pharmacies.
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L
Rating: 1 out of 5
I'm not satisfied, this is the second time my order has been blocked by DHL, I've had to pay customs fees twice and I still haven't received my package.
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T
Rating: 3 out of 5
Delivery and product availability are good. But your website is horrible and only works properly with Microsoft browsers. You need to hire an IT specialist to make it work with Chrome and Firefox too.
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M
Rating: 2 out of 5
delivery was later than promised. I booked delivery 24-48 h...but received good a week later.
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A
Rating: 3 out of 5
Navigation on the site is slow and not easy, for example when you want to reorder based on subsequent orders you can not change the quantities you want and are forced to recommend the same quantities and can not add or redo the quantities or other items more or less on your previous order!!!!
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K
Rating: 1 out of 5
I can not apply my voucher to buy anything. \n the website contains many products and I wish they add more special products such as premature baby goods and cleft palate babies.
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S
Rating: 3 out of 5
Is okay they can focus on the order I've sent !\nThey've send different medication spasfon as I've used buy!!
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J
Rating: 3 out of 5
I am always satisfied with products from you but this last time the delivery courier was horrible. It took me over five days to sort it out and several trips. The courier was ***.
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M
Rating: 1 out of 5
Dear Mrs Champion,I have a problem: on 24/05/2021 I ordered 12 boxes of Tanganil GÉ 500mg, as always. Your Aurelie sent me 11 Tanganil pro, because the others were no longer available in your pharmacy. Next time, she promised to send me 4 more - like a good one. I recommended 01/07/2021, but only got the 12 T. GÉ 500mg, not the 4bons. (Did we forget them?)\nThe other times I was always satisfied with your service.\nThank you- ***
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A
Rating: 1 out of 5
The site has lost all my order history, so I no longer appear as a customer, my points are gone. It's very difficult to navigate the site, it's very slow, which wasn't the case before. I tried for over a week before I was able to place my order. As for shipping, nothing to report, always a great service, well packaged and fast!
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J
Rating: 1 out of 5
Order delivered incompletely, moncoinsante does not refund the item that was not sent even though I have proof that the item was missing. Unbearable customer service
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R
Rating: 2 out of 5
I haven't received my order.
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M
Rating: 3 out of 5
The order went well but the medicine boxes were not sufficiently protected in the parcel and the tablets were in crumbs and dust in the tubes on arrival. I sent an email about this but never received a reply.
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A
Rating: 3 out of 5
Navigation on the site not very practical. Very fast delivery.
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A
Rating: 1 out of 5
We let you order an item that no longer exists and is no longer made. Don't forget to update your website
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A
Rating: 3 out of 5
1. Large selection of homeopathy at good prices. \n2. The site is inconvenient, badly designed, so the search takes a long time. If you type VAB instead of V.A.B.you get no results. If you delete 1 letter in the word you're looking for, the whole word is deleted! When you search with the alphabet, don't expect the search engine to give you the right letter. If you're looking for the letter C, you'll go through A and B. So the search engine needs a makeover.
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A
Rating: 2 out of 5
Delivery from another brand of a product *** less expensive than the one ordered and paid for. Today, I discovered that it was "sold out" on the website. The day after delivery, I had asked by e-mail for the procedure to follow for the return of the product delivered but not ordered. No reply other than a refund to my bank account of the difference between the two products! Not only was my request not processed correctly, but I had to do some research to find out why my account had been credited with *** euros... So I'll repeat my request: how can I return the replacement product and receive a full refund" for the "sold out" product.
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A
Rating: 3 out of 5
Site not flexible! Quite a few products missing: not offered or unavailable.
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A
Rating: 3 out of 5
no problem with delivery, very difficult to find products on the site this time
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A
Rating: 3 out of 5
on the whole, the products were well received, but I have a problem with a product that didn't satisfy me at all. fixobridge, I've sent an email and am waiting for a reply. defective product? I don't know. \On the other hand, the product is more expensive overall than other competitors.
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A
Rating: 3 out of 5
You've completely disregarded our comments: poor stock management, missing products. I order almost every month for 1 amount ranging from 60 to over 90 euros. A small gift, like at the very beginning, would be welcome and wouldn't cost you much!
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A
Rating: 1 out of 5
I ordered 2 bottles and only received one.
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A
Rating: 3 out of 5
I was surprised not to see the product name ARTHRODRAINOL on the bottles.
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A
Rating: 3 out of 5
Many items that would interest me are missing. \nI'm still a very good and loyal customer (cf. My order history) but I'm very disappointed at Christmas time not to find a single little gift or note. Not even 1 mini pocket calendar like Mrs. *** used to have. \You won't be surprised if I go elsewhere soon.
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A
Rating: 2 out of 5
no problems.well organized
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A
Rating: 3 out of 5
Hello, I find your site very complicated. To order
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A
Rating: 3 out of 5
Delivery too slowSite not always up to date for products on offer
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A
Rating: 1 out of 5
I am not satisfied because I did not receive my order.
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A
Rating: 1 out of 5
i have made an order and put a U.K address however your replied that i didn't select a country. even though when i go tony account i can see that the U.K address is selected
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