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A
Rating: 1 out of 5
does not respect deadlines, does not warn in case of supply problems and takes a long time to reimburse.
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Customer reviews of Mon coin santé
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 686 published reviews
Summary of reviews
Mon coin santé consistently delivers fast and reliable delivery across multiple regions, with customers noting quick despatch, prompt arrival, and smooth, clockwork checkout experiences. The store’s product quality and range are highlighted by mentions of good or great products arriving quickly and being well packed, with customers often feeling satisfied and pleased to have found trusted, long-standing vendors. Customer service is repeatedly praised for responsiveness and helpfulness, including quick replies and precise delivery information that resolves issues efficiently. The overall experience is described as easy to use, convenient, and dependable, with many customers expressing repeated loyalty and willingness to order again.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
***
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A
Rating: 3 out of 5
Delay in delivery.
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Rating: 1 out of 5
#NAME?
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Response from Mon coin santé
Thank you for your feedback. With over 6,000 products and also selling to pharmacies, we are not immune to stock errors. Please accept our apologies.\nWe remain at your disposal.\nDenis Louvegnies
A
Rating: 1 out of 5
Out of stock and not indicated when ordering
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Rating: 2 out of 5
Tj not collected my order am disappointed
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Response from Mon coin santé
Hello,Thank you for your email. Your parcel was delivered on 16/06. We apologize for the delay. Please do not hesitate to contact us.
A
Rating: 1 out of 5
Delays not respected order placed on the 13th here we are on the 20th still nothing ... no message of information?
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Response from Mon coin santé
Hello Sir,Your parcel left on the 19th and was delivered on the 21st. The email confirming shipment must have gone to your spam folder. We apologize for the delay.\nWe remain at your disposal.\nDenis Louvegnies
A
Rating: 3 out of 5
The only problem was that my parcel was never deposited in my letterbox. I made a complaint and a very competent person was on the line. I have to receive my new parcel.
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Rating: 3 out of 5
Preparation time too long.
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A
Rating: 1 out of 5
too many reminders by e-mail, I don't read them anymore, too many make me regret having used your services, you mustn't harass the consumer!!! too bad!
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Response from Mon coin santé
Thank you for your comment. \nWe send promotions to satisfy our customers and are sorry that you feel harassed. \nOn MonCoinSanté we offer the choice of receiving or not receiving the newsletter when creating a customer account. In addition, each of our newsletters includes the words "do not receive any further offers", which you simply click on to unsubscribe. \nWe have just unsubscribed you from the list, you will no longer receive Newsletters. \nWe wish you a very good continuation,\nBien cordial, \nThe MonCoinSanté team
A
Rating: 3 out of 5
after our first ISOMEGA order, the others were not followed up, I wonder if you received our e-mails!!!!
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A
Rating: 2 out of 5
I still haven't received my order after 72 hours
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A
Rating: 3 out of 5
the deadline should have been 48-72 h was not validated because the drug instead of having stopped at these hours arrived only 4 days even more (from 26-02 to 07-03-14!!!!
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A
Rating: 3 out of 5
Not much to say with only one order. However, there was one thing I didn't like, if you'll forgive me: when you visualize the product, it's not possible to find out what it does, how to take it, etc. There's only a general paragraph. There's only a general paragraph.\nSo, everything went well, and please continue not to impose anything in terms of e-mail, news, info etc... It makes me run away from unwanted things. Thank you, cordially ***
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A
Rating: 1 out of 5
I placed an order on 22.01.2014, it is now January 31 and to date I have no news of my order. I can only judge the delay since I have not received my package, and the delay is far too long especially since I have received no news by mail of my order. I went several times to my account to see the progress but the order was still being prepared!
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A
Rating: 3 out of 5
Not enough samples
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A
Rating: 3 out of 5
certain products are indicated as being unavailable without any indication of availability.
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A
Rating: 1 out of 5
I placed an order N° ****** on your site on 12/12 to have products for the arrival of my vacations and to survive against mosquitoes!\nYou announced to me by Email :\nMode of delivery :La Poste - Free delivery charges - Colissimo against signature (48/72 h) \nSuper! Still no parcel! \nI call this incompetence.\nSo as soon as it arrives it will leave again and I ask you to reimburse me.
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Response from Mon coin santé
Thank you for your testimonial. The 48/72h delivery times are for metropolitan France only. In your case, you are shipping to Guadeloupe, so these delivery times are obviously not the same. We will of course reimburse you upon receipt of your return package.
A
Rating: 2 out of 5
I had asked for a shipment WITHOUT FOLLOW-UP ...by the POste !! ...And this was not respected : With Follow-up ....donc Avis de passage , et dplmt à la POste .....!! For 30 years, pharmacies have been preparing my orders by Tel , before picking them up .... So, I haven't found any advantage. \nIn the building, the letter carriers have access to the B A L , and drop the orders in. That's what I wanted ..... I'm very disappointed!
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Response from Mon coin santé
Hello, we have a policy based on quality of service and do not offer untracked shipping on our site. You have therefore not been able to choose this type of shipment. \Best regards, The MonCoinSanté team
A
Rating: 3 out of 5
Perfect order processing and preparation. Remote delivery
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Rating: 2 out of 5
Order placed on a Friday afternoon and received the following Friday. !!!!!! Delivery time much too long.
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Response from Mon coin santé
You ordered on Friday evening, we shipped the package on Monday since the Post Office does not ship on weekends. The Post Office has delivered late and we are sorry. \Thank you for your feedback.
A
Rating: 3 out of 5
not enough choice. lacks a lot of products that would interest me.
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Response from Mon coin santé
Please let us know what products you'd like to see on our site. We regularly update our catalog and would be delighted to add them.
A
Rating: 3 out of 5
Delivery a little long and packages arrived a little crushed.
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Rating: 2 out of 5
Far too long: 8 days between order and delivery! (excluding weekends, of course...)
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Response from Mon coin santé
Thank you for your order and testimonial. You're right, it's taking far too long. We shipped your order on time and the Post Office took more than 5 days to deliver! We remain at your disposal.
A
Rating: 2 out of 5
Hello,I placed my order on November 10, 9 days ago. To date, I have received neither merchandise nor any information emails concerning the progress of my order. On the other hand, I've received lots of advertising mails, including the 1st one for a Durex ad! Super! icing on the cake, my credit card is debited ... \ndonc yes I confirm; this site is mediocre and as soon as I have a little time I'll look into the problem legally because I do not like being scammed. cordially
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A
Rating: 3 out of 5
Incomplete order on arrival (2 products missing) ,This suggests that there is no double check during shipment .however following a complaint by phone the reshipment was immediate .
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A
Rating: 3 out of 5
No better product prices, expensive delivery, but accuracy of product advertised and delivered correct in general.
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Rating: 3 out of 5
I found that delivery took a long time.
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A
Rating: 3 out of 5
Fast and correct delivery but the box was a little small for my products so some boxes were damaged in transit.
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Rating: 3 out of 5
Good buy, but it doesn't say that you have to buy the tests separately if you fold the machine.
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Response from Mon coin santé
Thank you for your testimonial. It was however written in the short description that the tests are not supplied with the device. We'll put this information in bold so that it's easier to read.\nBien cordialement,\nDenis
A
Rating: 3 out of 5
Due to a deadline problem with a product, the product ordered and paid for was not delivered (which is a sign of seriousness on the part of the site, which warned us by email). However, there was no information concerning the refund of the undelivered product (credit note, refund, deferred delivery, etc.).
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Response from Mon coin santé
Thank you for your testimonial. We have just replied to you by email. Sincerely yoursThe MonCoinSanté team
A
Rating: 1 out of 5
My order was placed on June 30th and I still haven't received anything!
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Response from Mon coin santé
Thank you for your order placed on the online pharmacy MonCoinSanté. An error occurred in our service and we did not see the payment of this one. We will send your package tomorrow.
A
Rating: 3 out of 5
a little long to receive the order
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A
Rating: 1 out of 5
as far as delivery is concerned, I'm satisfied, but what matters to me is effectiveness, and for the moment I'm just starting the treatment so I can't say anything yet about the quality and promised results of the product I've just bought...
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A
Rating: 3 out of 5
it's a pity that not all products are available fast and careful delivery
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A
Rating: 1 out of 5
This MAY 22, 2013, I still have not received your shipment,,,???!!!\nThank you for calling me back please.
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Response from Mon coin santé
Thank you for your email. We have just called you. Indeed, the follow-up of the Post Office shows that your parcel is late and arrived in your department on the 23/05. You should receive it very soon.\nWe remain at your disposal.\nDenis \nMonCoinSanté
A
Rating: 3 out of 5
very satisfied very fast shipping,too bad phytalgic is out of stock
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A
Rating: 2 out of 5
It's been almost a month since I bought this product and there's still no improvement.
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Rating: 1 out of 5
Hello, your prices are correct, nevertheless I am still waiting for my products.\nEn effet, je suis toujours en attente de réception de mon colis avec le numéro de suivi 6H00538751481\ncommande N°300012921.!!!!!
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Response from Mon coin santé
Hello Sir,\nYes indeed following your call we are waiting for the Post Office to know if they found your package.\nWe remain at your disposal.\nDenis Louvegnies
A
Rating: 3 out of 5
Product corresponds to expectationsPrice correctDelivery time satisfactory
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