Customer reviews of Mon coin santé

Since emails can be sent in english, I would suggest, sending emails in english with dosing instructions.

My package arrived after 12 days instead of 3

Perfect for the order but shipping costs a bit expensive.

I placed an order because the website clearly stated a 1–3 business day delivery, which was essential for me. The order only arrived after more than 10 days, with no communication, no clear updates, and no response from customer support, despite contacting them twice to ask for explanations. Unfortunately, the product arrived too late to be of any use. My cat, for whom I urgently needed this treatment, passed away in the meantime. What makes this experience truly embarrassing and unacceptable is not only the delay, but the complete lack of assistance and transparency. If the real delivery times had been communicated honestly, I would have made a different choice. In the end, the product did arrive, but far beyond the promised timeframe, making the entire purchase pointless. Terrible experience. I will never purchase from this website again.

It's ok to receive the post. All good

Previously, it was necessary to spend 50 euros to get free shipping and the order would arrive at home; now it's 70 euros and we still have to go out to get our order.

De la part de Mon Coin Santé, tout est parfait. En revanche, les envois vers l’Espagne se font via SEUR et c’est une catastrophe : les délais de livraison sont beaucoup trop longs. Ils devraient offrir la possibilité de choisir d’autres transporteurs (espagnols) afin de pouvoir éviter SEUR

Order conforms to my order and received quickly.

I did receive my order from 6 mars till now , so i am very unhappy

Always easy to order online and their turnaround on the order is usually very quick. I also appreciate that they ship internationally. My only complaint this time is they changed from DHL to Fed-Ex for delivery and DHL is better for international shipments.

I didn’t receive my order yet.

My order is delayed by almost a month now, I’ve sent several emails with no reply! Where is my order??

The shipment arrives fast, but the receipt send to the international courier doesn't separate shipping cost from product cost and therefore cause a custom payment and delay release from the local customs

A bit outdated site but nothing to report on the products and delivery.

Great

A box was missing, I ordered 8 and 7 arrived, I sent an email with a photo of the delivered product and have not received a reply.

The product is fine, but your shipping company UPS is terrible! They charged me unjustified ransom for releasing the package! Please never use them again!

Delivery time 10 days. With DHL... maximum 48 hours. I gave one star because I can't give less...

My order was from the UK. It did not arrive. It returned to sender and I have not received a refund.

I did not receive my order. Tracking showed it was delivered. I asked for proof of delivery and did not receive a reply.

Never received the item and it was returned to the sender. We did get a refund after several emails but no explanation of why this had happened.

EXPENSIVE DELIVERY BUT GREAT SERVICE

The service is excellent apart from the excessive postage cost (£18 ) which doubled the price of my order.

Good service. Ordering straightforward. Prompt delivery, although the cost of that made the product quite expensive.

The farmacy has sent the goods asap, but the transport company...it took them a lifetime to deliver the goods.

My eye drops had a shorter expiry date than I wanted. Otherwise, it was fine.

Quick process and quality items. Be aware of custom cost of 20 percent not reflected in purchase price. Hit and miss communication since some emails not answered. Overall good

When placing my order I was very careful to check that the import duties were included so I wouldn’t have any bad surprises. It clearly stated that they were included which made sense since the shipping costs doubled since before summer. I paid over 33% of shipping costs when before they were much lower. Nonetheless a few days after the order was shipped I received a notification from dhl letting me know that I had to pay over 30% in import duties for my package to be released. I automatically reached out to the pharmacy and they said that yes since August 29th the customer had to pay import duties (which was NOT stipulated on the order form) and that if I didn’t my package would be considered lost and I would not be refunded or anything. Plus they didn’t take on any responsibility, actually they couldn’t have cared less! I ended up paying the fees and still my package was not released automatically! I had to reach out again to dhl who informed me I had to reach out again to the pharmacy….. so after all this back and forth and many days I finally received my very expensive package.

I was not informed about the progres of the shipping

I did receive my products very quickly, BUT, I was never told about the additional $25.00 I had to pay DHL for duty, before they would deliver the product! I will not be buying again from this company!! Beware!!

Fast delivery

La facture n'indique aucunement des taxes ou tarifs, et pendant toute la procedure de passer commande il n'y a aucune indication de taxes ou tarifs a payer, or DHL voulait que je pair des tarifs d'importations de $20, ce que je refusais. On m'a informee que mon colis sera reexpedie a votre pharmacie.

Моя посылка,не пришла,Люди ,не заказывайте ,у -них,обманщики,одно враньё,деньги ,назад-на счёт.я вам ставлю-zero.-00000

Shipping fee is to high and I would like to buy more than one package pr shipment

The package of the medicine was damaged and i need that medicine . This is my first time using this website because I can’t find the medicine in my country . I’m afraid to use it and it’s there on my table .

Quick and easy to place an order fast delivery

All arrived as promised

Esperaba que el envio me llegara al domicilio, pero me lo enviaron a un punto de entrega.

I am ordering from the USA I want to order 20 packages and you only allow 10

It is to dificult for me to do that in an otter langzame than dutch