Customer reviews of Mon coin santé

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 8 593 published reviews

Summary of reviews

The online store Mon Coin Santé is highly praised for its efficient and prompt service, with many customers noting rapid delivery times that often exceed expectations. Orders frequently arrive in excellent condition, highlighting the care taken in packaging and handling. The ordering process is described as straightforward, with effective tracking options that keep customers informed throughout. Customer support receives accolades for being responsive and helpful, reinforcing a sense of reliability and trustworthiness in the service provided.

Reviews 1 and 3 stars

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Yeny G.
Rating: 1 out of 5
following a purchase from 20/02/2024
I didn't receive my order and I wrote to them to know about my order and they didn't answer
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Françoise B.
Rating: 3 out of 5
following a purchase from 13/02/2024
The letter carrier deliberately delayed delivery until Monday, even though I was at home on Saturday, because he was in a hurry! And it's not the 1st time the Post Office has done this. Choose another more reliable carrier. RAS for the contents of the parcel itself
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Response from Mon coin santé
Hello Françoise, thank you for your feedback on our Mon coin santé website. We are very sorry to hear that you have encountered problems with the delivery of your parcel by La Poste. However, we are pleased to read that you were satisfied with the contents of your parcel. We take note of your comment and will pass on the information to our services. Thank you for your confidence. Kind regards."
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Lynn N.
Rating: 1 out of 5
following a purchase from 08/02/2024
Pills very effective
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Barbara H.
Rating: 1 out of 5
following a purchase from 29/01/2024
Everything was ok, I received it rather quick
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François V.
Rating: 3 out of 5
following a purchase from 15/01/2024
Ordered and received 3 Atepadene boxes. Validity reduced to June 2024 much too short...5 months.
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Response from Mon coin santé
Hello François, thank you for your review of Mon coin santé. We are sorry to hear that you have encountered a problem with the validity of the products you ordered. We will pass on your comment to our team so that it can be taken into account in our future supplies. We thank you for your confidence and hope to see you soon on our site. Sincerely, The Mon coin santé team.
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oksana Z.
Rating: 1 out of 5
following a purchase from 07/01/2024
The shipment has not arrived.
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Helle A.
Rating: 1 out of 5
following a purchase from 10/01/2024
Very good service
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Radouane B.
Rating: 1 out of 5
following a purchase from 30/12/2023
On your website it says 3 days is an estimate time to receive the product bought from you, but my products didn't even move from the 4th of January.\nI bought sneakers from Japan and they arrived before your parcel that is around 1k kilometer far from where i am from.\nThe problem i am travleing on 15th January, i don't need what i bought from you anymore if i cannot have it before that.\nVery bad experience and slow service, will never buy from you again, no thanks you
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Elbahji A.
Rating: 3 out of 5
following a purchase from 20/12/2023
Very good value for money. The delivery time was 5 days late.
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Response from Mon coin santé
Thank you for your positive review of Mon coin santé. We are delighted that you have appreciated our value for money. Concerning the delivery delay, we do our best to respect the announced deadlines, but it can happen that unforeseen events occur. We take note of your feedback and will strive to improve this point in the future. Thank you again for your trust and support.
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pinna B.
Rating: 1 out of 5
following a purchase from 03/12/2023
big dhl delay of 1 week, products might not be good.\nwe have an account with dhl, delays on all shipments from early december\ni suggest to get refund by dhl when shipments are very late
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Ann K.
Rating: 1 out of 5
following a purchase from 29/11/2023
I have repeatedly asked to speak with someone from your customer service department. The medicine that I am ordering is for my child with a rare terminal illness. I'm having difficulty with DHL service which could be addressed at your end. \nJe parle français.
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Maria Teresa G.
Rating: 1 out of 5
following a purchase from 02/11/2023
BUENOS DÍAS, LLEVO AÑOS COMO CLIENTE Y NUNCA HE TENIDO PROBLEMAS CON LOS ENVIOS QUE ME HAN ENVIADOS SIEMPRE A MI DIRECCION QUE SIGUE SIENDO LA MISMA, PERO EL PEDIDO ULTIMO QUE HE HECHO TODAVIA NO LO HE RECIBIDO, POR LO QUE ESTOY DIGUSTADA CON LA GESTION. \nDetalle de todos los pasos\nFechas Pasos\nMartes, 7 de noviembre\nSu paquete no pudo ser entregado debido a un problema de dirección. Será devuelto al remitente.\nMartes, 7 de noviembre\nSu paquete se encuentra en el lugar de entrega que sirve a su dirección. Lo preparamos para la entrega.\nLunes, 6 de noviembre\nSu paquete continuará viajando a su territorio de destino.\nSábado 4 de noviembre\nSu paquete está en tránsito en nuestras plataformas logísticas.\nViernes, 3 de noviembre\nSu paquete ha sido entregado en una oficina de correos.\nViernes, 3 de noviembre\n¡Su Colissimo pronto nos será confiado! Está siendo preparado por su remitente.
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Alice D.
Rating: 1 out of 5
following a purchase from 27/10/2023
We have not yet received our package.\nAlice Dorsey
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Claire L.
Rating: 3 out of 5
following a purchase from 14/10/2023
I'm taking my stars away because the shipping costs are very high compared with other sites. But that's the only criticism I'd make. The service is fast and perfect.
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Ali A.
Rating: 1 out of 5
following a purchase from 27/09/2023
I ordered isn't coming I asked them to they are have bad customer service they didn't like to speak with you everyone you have to be careful i send email to refund my money back they are refusing they block me as well be careful they are scam people
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Michele C B.
Rating: 3 out of 5
following a purchase from 25/09/2023
Order delivered quickly to the United KingdomBut the delivery costs are too highUnfortunately I am obliged to order occasionallyThe pharmaceutical product delivered was recommended to me by an Italian friend.
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Gennady K.
Rating: 3 out of 5
following a purchase from 01/09/2023
Registration on the website and shipping - excellent; Delivery is disgusting.
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Uwe S.
Rating: 1 out of 5
following a purchase from 27/08/2023
Die Lieferung wurde schnell angekündigt. Aber die Auslieferung konnte nicht ausgeführt werden, da angeblich die Adresse keine Hausnummer enthält. Ich sollte dann für die Nachlieferung *** überweisen. Wie sich herausstellte, war dies eine Finte. Man wollte nur an meine Kontodaten kommen. Als der Bote gemerkt hat, dass er nicht zum Ziel kam Wurde das Päckchen doch geliefert mit einer fadenscheinigen Entschuldigung. Denn die Adresse war korrekt und enthält auch die richtige Hausnummer. Ich frage mich nun, ob sie den richtigen Lieferanten gewählt haben in Klammern DHL?
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Pierre G.
Rating: 3 out of 5
following a purchase from 20/08/2023
I really appreciate your pharmacy but every other time, there's a zealous customs employee who takes the pills and destroys them. Also the last delivery made by DHL, they left the delivery on the front gantry which is 2 meters from the sidewalk, they could have easily left the box between the doors.
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Sarah W.
Rating: 1 out of 5
following a purchase from 05/08/2023
Unfortunately I have not received my pursennide order order ID BUQSPSHNG. Thank you for explaining the reason for the delay. I hope the technical problem will be solved in the near future. \n***
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Babak R.
Rating: 1 out of 5
following a purchase from 29/05/2023
Hello,\nI ordered septivon, but more than half of the packages were opened and the seal was broken! Which explanation do you have? \nThank you
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Glenn B.
Rating: 1 out of 5
following a purchase from 21/05/2023
Negative - My order was modified without consulting me and I had no opportunity to cancel or amend my order before the remaining part of my order was shipped. The shipping cost to Australia with DHL for the part order was the same as the shipping cost paid when I placed my my total order and is expensive, so I was very upset about not being consulted and given an opportunity to revise my order. Moreover, the reason given for part of my order being cancelled was that I had ordered pressurised cans - this was not correct; the items I ordered were pump action sprays and not aerosols; this shows bad classification of your products and no clear warnings for items you will refuse to ship.Positive - Otherwise I found the website easy to use and the delivery was fast.
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pietro antonio N.
Rating: 1 out of 5
following a purchase from 04/05/2023
The order never arrived
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Hélène R.
Rating: 1 out of 5
following a purchase from 25/01/2023
I ordered infant milk for delivery to the USA and once I arrived in the country I was informed that delivery was forbidden in the USA. I would have liked your site to check which products are allowed to be delivered before offering them. I've had to pay for *** of deliveries for nothing.
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Yaffit S.
Rating: 1 out of 5
following a purchase from 09/01/2023
Hi ***I purchased melatonin from you on 9/1 and the package still hasn't arrived.So in the tracking it seems that it was sent from France, but it didn't reach me and 10 days have already passed.I was promised it would arrive in 3 days.This is particularly urgent for me.
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Emily S.
Rating: 1 out of 5
following a purchase from 10/11/2022
My order was marked as delivered but was never delivered. I have contacted this company for help and/or a refund and haven't heard anything back. Very poor service!
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georges S.
Rating: 3 out of 5
following a purchase from 22/10/2022
many difficulties to place order, because you do not accept the payment by the means E-CARTEBLEUE (nomad of the postal bank!!!!!!!!!nune answer SVP\nMERCI
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Anne S.
Rating: 1 out of 5
following a purchase from 26/09/2022
I ordered from the USA and my order went back to the sender. DHL didn't deliver, "my health corner" couldn't provide me with an invoice in English. I don't know why it didn't work. I hope to get a refund.
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Denis A.
Rating: 1 out of 5
following a purchase from 23/07/2022
***\I never received my order. I'm still waiting for my delivery of 2 boxes of Guronsan. I've already sent an email to your customer service department....but nothing so far. On the tracking ...it says that it was delivered on the 1st of August....But nothing at all...I'm really disappointed....\nI'm counting on you to do everything you can so that I can receive what I paid for....\nThank you for taking the time to solve this problem as soon as possible.
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BERNARD R.
Rating: 1 out of 5
following a purchase from 06/07/2022
Message sent to *** on July 14, 2022 at 4:24 pm: \nREF:***\nHello,\nThe expiry date of the 2 Stick Correcteur Jaune Avène Couvrance, 3.5 G is borderline (November 2022). I bought the same product in another store in May 2022 with an expiration date of June 2023. I wanted to express my dissatisfaction.
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Frédérick F.
Rating: 1 out of 5
following a purchase from 12/06/2022
I never received the product I ordered and my email to customer service went unanswered!
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Séverine M.
Rating: 3 out of 5
following a purchase from 04/03/2022
I am satisfied with the orders I have placed so far on your site. Fast shipping, phone calls that meet my needs. I regret one thing. It's that the fact that I only order homeopathy has never entitled me to any advantage, despite the substantial sums of my orders... Sincerely
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Laurence P.
Rating: 1 out of 5
following a purchase from 19/12/2021
I'm not satisfied, this is the second time my order has been blocked by DHL, I've had to pay customs fees twice and I still haven't received my package.
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Tania A.
Rating: 3 out of 5
following a purchase from 22/11/2021
Delivery and product availability are good. But your website is horrible and only works properly with Microsoft browsers. You need to hire an IT specialist to make it work with Chrome and Firefox too.
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Andre S.
Rating: 3 out of 5
following a purchase from 04/11/2021
Navigation on the site is slow and not easy, for example when you want to reorder based on subsequent orders you can not change the quantities you want and are forced to recommend the same quantities and can not add or redo the quantities or other items more or less on your previous order!!!!
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khaldun E.
Rating: 1 out of 5
following a purchase from 20/10/2021
I can not apply my voucher to buy anything. \n the website contains many products and I wish they add more special products such as premature baby goods and cleft palate babies.
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Salim R.
Rating: 3 out of 5
following a purchase from 23/09/2021
Is okay they can focus on the order I've sent !\nThey've send different medication spasfon as I've used buy!!
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Jennifer C.
Rating: 3 out of 5
following a purchase from 25/08/2021
I am always satisfied with products from you but this last time the delivery courier was horrible. It took me over five days to sort it out and several trips. The courier was ***.
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Monika F.
Rating: 1 out of 5
following a purchase from 01/07/2021
Dear Mrs Champion,I have a problem: on 24/05/2021 I ordered 12 boxes of Tanganil GÉ 500mg, as always. Your Aurelie sent me 11 Tanganil pro, because the others were no longer available in your pharmacy. Next time, she promised to send me 4 more - like a good one. I recommended 01/07/2021, but only got the 12 T. GÉ 500mg, not the 4bons. (Did we forget them?)\nThe other times I was always satisfied with your service.\nThank you- ***
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Amandine D.
Rating: 1 out of 5
following a purchase from 14/06/2021
The site has lost all my order history, so I no longer appear as a customer, my points are gone. It's very difficult to navigate the site, it's very slow, which wasn't the case before. I tried for over a week before I was able to place my order. As for shipping, nothing to report, always a great service, well packaged and fast!
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