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S
Rating: 3 out of 5
Is okay they can focus on the order I've sent !\nThey've send different medication spasfon as I've used buy!!
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Customer reviews of Mon coin santé
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 686 published reviews
Summary of reviews
Mon coin santé consistently delivers fast and reliable delivery across multiple regions, with customers noting quick despatch, prompt arrival, and smooth, clockwork checkout experiences. The store’s product quality and range are highlighted by mentions of good or great products arriving quickly and being well packed, with customers often feeling satisfied and pleased to have found trusted, long-standing vendors. Customer service is repeatedly praised for responsiveness and helpfulness, including quick replies and precise delivery information that resolves issues efficiently. The overall experience is described as easy to use, convenient, and dependable, with many customers expressing repeated loyalty and willingness to order again.
Reviews 1 and 3 stars
Reset filtersJ
Rating: 3 out of 5
I am always satisfied with products from you but this last time the delivery courier was horrible. It took me over five days to sort it out and several trips. The courier was ***.
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M
Rating: 1 out of 5
Dear Mrs Champion,I have a problem: on 24/05/2021 I ordered 12 boxes of Tanganil GÉ 500mg, as always. Your Aurelie sent me 11 Tanganil pro, because the others were no longer available in your pharmacy. Next time, she promised to send me 4 more - like a good one. I recommended 01/07/2021, but only got the 12 T. GÉ 500mg, not the 4bons. (Did we forget them?)\nThe other times I was always satisfied with your service.\nThank you- ***
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A
Rating: 1 out of 5
The site has lost all my order history, so I no longer appear as a customer, my points are gone. It's very difficult to navigate the site, it's very slow, which wasn't the case before. I tried for over a week before I was able to place my order. As for shipping, nothing to report, always a great service, well packaged and fast!
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J
Rating: 1 out of 5
Order delivered incompletely, moncoinsante does not refund the item that was not sent even though I have proof that the item was missing. Unbearable customer service
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M
Rating: 3 out of 5
The order went well but the medicine boxes were not sufficiently protected in the parcel and the tablets were in crumbs and dust in the tubes on arrival. I sent an email about this but never received a reply.
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A
Rating: 3 out of 5
Navigation on the site not very practical. Very fast delivery.
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A
Rating: 1 out of 5
We let you order an item that no longer exists and is no longer made. Don't forget to update your website
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A
Rating: 3 out of 5
1. Large selection of homeopathy at good prices. \n2. The site is inconvenient, badly designed, so the search takes a long time. If you type VAB instead of V.A.B.you get no results. If you delete 1 letter in the word you're looking for, the whole word is deleted! When you search with the alphabet, don't expect the search engine to give you the right letter. If you're looking for the letter C, you'll go through A and B. So the search engine needs a makeover.
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A
Rating: 3 out of 5
Site not flexible! Quite a few products missing: not offered or unavailable.
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A
Rating: 3 out of 5
no problem with delivery, very difficult to find products on the site this time
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A
Rating: 3 out of 5
on the whole, the products were well received, but I have a problem with a product that didn't satisfy me at all. fixobridge, I've sent an email and am waiting for a reply. defective product? I don't know. \On the other hand, the product is more expensive overall than other competitors.
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A
Rating: 3 out of 5
You've completely disregarded our comments: poor stock management, missing products. I order almost every month for 1 amount ranging from 60 to over 90 euros. A small gift, like at the very beginning, would be welcome and wouldn't cost you much!
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Rating: 1 out of 5
I ordered 2 bottles and only received one.
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Rating: 3 out of 5
I was surprised not to see the product name ARTHRODRAINOL on the bottles.
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Rating: 3 out of 5
Many items that would interest me are missing. \nI'm still a very good and loyal customer (cf. My order history) but I'm very disappointed at Christmas time not to find a single little gift or note. Not even 1 mini pocket calendar like Mrs. *** used to have. \You won't be surprised if I go elsewhere soon.
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A
Rating: 3 out of 5
Hello, I find your site very complicated. To order
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A
Rating: 3 out of 5
Delivery too slowSite not always up to date for products on offer
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Rating: 1 out of 5
I am not satisfied because I did not receive my order.
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Rating: 1 out of 5
i have made an order and put a U.K address however your replied that i didn't select a country. even though when i go tony account i can see that the U.K address is selected
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Rating: 3 out of 5
A small gift such as a calendar or samples, or 1 small gesture, would be much appreciated. I still think I'm & a good and loyal customer!
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Rating: 3 out of 5
I received an item that didn't match my order. I immediately sent an e-mail to report it, and three days later I've had no response (even a message telling me that my request would be taken into account). What's more, it was very difficult to place the order, as the site "bugged" several times.
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A
Rating: 1 out of 5
I'm not happy at all. On checking and rechecking the contents of the delivery, I realize that 2 homeopathic tubes are missing. In fact, SECALE CORNUTUM 9CH and PHOSPHORUS 9CH, ordered, paid for and invoiced in 2 copies, were only delivered to me in 1 copy of each. \nThis notice is valid as a claim and request for compensation.\nINVOICE ***COMAND *** DU 6 NOV 2018
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Rating: 3 out of 5
Hello,My order was supposed to arrive in 48 hours, but we received it 1 week later (all items were available). However, the money was debited within 48 hours.....
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Rating: 1 out of 5
I didn't get all the products I ordered, just a handwritten apology note in the package. This is not correct
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Rating: 1 out of 5
NUL Nul er NUL.\n.Delays far too long and *** compared to what is announced when ordering. What's more, you're acting in bad faith. You don't deserve any more work from me! It would be better if my opinion was posted, but that would surprise me. You should probably only post what's in your favor!
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Response from Mon coin santé
Thank you for your order and your comment. \nYou have ordered a product for which the shipping time is 2 to 3 working days. This is indicated on the product sheet and reminded during the ordering process. \nYou placed your order on Thursday 26/06, we dispatched the parcel on Monday 02/07, therefore within the announced delivery time. Your parcel arrived at the relay point on 04/07 and was collected on 06/07. We have respected our commitment and are sorry to read this message. \nWe remain at your disposal. \nCordially, \nThe MonCoinSanté team
A
Rating: 3 out of 5
Good order trackingBut high shipping costs
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A
Rating: 3 out of 5
The service is adequate. I would like to add an important comment: you are a pharmacist who is authorized to provide a care sheet, so why don't you issue one for compression socks on presentation of a doctor's prescription? Other sites that are not pharmacies issue care sheets on presentation of a prescription. This part needs to be improved!
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Rating: 1 out of 5
More than 1 week to send me the order, on the pretext of bank holidays! But the order was cashed the same day and immediately put into preparation. So I couldn't cancel it.\nBesides, you didn't even have the courtesy to reply to my email, on the contrary, you quickly shipped by way of reply.There are products I didn't want any more because I had to help myself out in 1 pharmacy in town, which I was counting on since when I ordered, shipment within 24 hours was indicated. And so much the better if my opinion is posted, other consumers will get to know you!
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Rating: 3 out of 5
***
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Rating: 3 out of 5
Bonjour votre site et un peu compliqué pour commander ou bien c'est moi!
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Rating: 1 out of 5
I have been debited but have received nothing.
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Rating: 1 out of 5
For a first try, I was very unhappy, because with another supplier the product arrived in cold packaging, as recommended by the manufacturer, and not a simple plastic pouch. So you won't be seeing me again.
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Rating: 3 out of 5
There's too much time between sending the order online and receiving the product.
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Rating: 3 out of 5
Following the 1st order, I'm a bit disappointed by the dental glue container, it's difficult at the end of the tube to get the product out and so it's a waste...!
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Rating: 1 out of 5
Still waiting for my order !!!!
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Rating: 3 out of 5
Good quality item but compartments too small for 8 drugs.
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Rating: 3 out of 5
Your site is very slow and doesn't load well. It's annoying and discouraging. Small cafeaux like echantilons like other signs would be welcome.
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Rating: 1 out of 5
You didn't deliver anything you were out of stock for lacrigel \nDo you have the lacrinorm gel I need 15 tubes \nThank you
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Rating: 3 out of 5
Processing and shipping time far too long (48 hours to prepare an order and deliver it to the carrier).
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