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A
Rating: 3 out of 5
No more "relais colis" delivery, which is a shame because it's a good service.
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Customer reviews of Mon coin santé
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 593 published reviews
Summary of reviews
The online store Mon Coin Santé is highly praised for its efficient and prompt service, with many customers noting rapid delivery times that often exceed expectations. Orders frequently arrive in excellent condition, highlighting the care taken in packaging and handling. The ordering process is described as straightforward, with effective tracking options that keep customers informed throughout. Customer support receives accolades for being responsive and helpful, reinforcing a sense of reliability and trustworthiness in the service provided.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
disappointment in the sense that i placed an order on a friday morning, but it was only recorded on sunday. therefore, the shipment was delayed and outside the 48h timeframe promised... \net the tracking emails are not very systematic... i received the confirmation email after i had picked up the package... \nsinon, the products were as i had ordered and everything was in good condition.
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Response from Mon coin santé
Thank you for your comment. \nYou ordered on Friday and we can not ship packages on weekends. We therefore sent your package on Monday, less than 2 working days after your order, within the deadline (we also specify on the site that shipping times are not applicable on weekends). \nConcerning the emails relating to the order, thank you for having informed us, we will check the correct operation of the sendings.\nThanking you for your order and your constructive remarks we remain at your disposal.\nCordially, \nThe MonCoinSanté team
A
Rating: 1 out of 5
transport costs too high.
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A
Rating: 3 out of 5
Not easy to order.
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A
Rating: 1 out of 5
Too expensive
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Rating: 3 out of 5
good impression during the telephone contact and very happy with the speed with which the product was sent (olivafix)) and also with the commercial gesture: extra tubes..and above all I use it with pleasure and in complete confidence with the certainty that I'm not poisoning myself with it! my best regards. ***\n
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A
Rating: 3 out of 5
Website badly done, very long. No products. No gifts.
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A
Rating: 3 out of 5
Fine, but shipping costs fluctuate from week to week... 5.90 euros for a tube at 4.50 euros.... that's a lot :(
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Rating: 1 out of 5
BAD
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A
Rating: 1 out of 5
Ordering on Monday and receiving it on Saturday takes too long. There are other sites where in 48 h you have your order with follow-up of the state every 4 h, without having an excessive port (5,90€). That's neglect ***. I wouldn't recommend this site.
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A
Rating: 3 out of 5
I made a reply to their email indicating the problem and no call from them nor email reply.
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Response from Mon coin santé
Thank you for your comment. \nWe are surprised because we did not receive your email. The colissimo tracking also indicates that you were delivered on time. \nWe are sorry for the inconvenience. In such a case please do not hesitate to call us, we are at your disposal.\nCordially, \nThe MonCoinSanté team
A
Rating: 1 out of 5
I have received my order, there is an error in the products delivered: the 3 bottles of 60 tablets ordered have been replaced by bottles of 60 capsules. The composition and dosage are different. So I contacted the site by e-mail. \It's been 6 full days and still no response to my request for an exchange. I have no proof to the contrary so far.
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A
Rating: 3 out of 5
Bonjour c'est un peu compliqué pour accéder au site et à trouver le code
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Rating: 3 out of 5
I think it's a shame that some popular products are out of stock for so long, while others have seen substantial price rises. Ex: creme lavante BEBEBIAFINE out of stock for at least 4 months.\nPommade BEPANTHENE SENSICALM eczema strong price increase. Thank you for your interest in this request. Best regards, ***
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Rating: 1 out of 5
Null. your site does not work.\n0 star even if choice not proposed.. since non-existent service.
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Response from Mon coin santé
Hello,Thank you for your testimonial. We are surprised by the fact that our site does not "work" insofar as you placed your order and received your package without any problems. \nWe also tried to contact you to exchange with you, unfortunately without success. \We remain at your disposal.\nThe MonCoinSanté team
A
Rating: 3 out of 5
Hello,Once again, I am disappointed with your service. The delivery time was too long. I had to call to find out why. Your reasons were acceptable, but not the lack of communication about the delay. You know how to contact us to make offers, and I believe that notifying us of a delay in delivery is very simple.
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A
Rating: 3 out of 5
Compliant products but delivery at a charge or Chronopost 15 kilometers away.\nFree Chronopost home delivery should be available above a certain threshold (30 euros?).
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A
Rating: 3 out of 5
Too bad we don't want to inform you about the restocking of certain products (unavailable for several months) / Prices could be a little lower.
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Rating: 3 out of 5
I was disappointed when I received my order, I had ordered 3 boxes of 210g of galactogil granules and I received 3 boxes of 24 sachets of galactogil lactation, it's not the same thing and it's not what I wanted.
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Rating: 3 out of 5
Very disappointed with the delivery, it was scheduled for the 18th and I was delivered on the 21st, this being due to a colissimo problem.
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Rating: 3 out of 5
Your website not easy to use under Windows \nBug for payment \nLack of information about why you can not order 3 boxes of ibuprofen for example \n
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Rating: 1 out of 5
Order not collected address error
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Response from Mon coin santé
Thank you for your testimonial. Indeed, you had not indicated the right city. Sincerely,The MonCoinSanté team
A
Rating: 3 out of 5
-prices could be lower than in traditional stores-your site is not very practical, nor very fast
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Rating: 3 out of 5
The cėtaphil cream I ordered expires in September 2015; I am very disappointed because I will have to use it fėrimed since I have not finished the current one.it would be nice to know the expiry date before ordering.
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A
Rating: 3 out of 5
A mistake was made concerning a homeopathic tube of Arum maculatum 5CH. The tube should have been green, but the one I received was white!
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Rating: 3 out of 5
Fast delivery but little choice in the list of merchants proposed for free delivery => difficulty parking and limited opening hours
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Rating: 3 out of 5
The website is sorely lacking in ease of navigation, especially the product search engine, which is neither clear nor easy to use. You really have to be motivated to look for your product. Otherwise, delivery is great.
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Rating: 1 out of 5
Very dissatisfied. You don't respect shipping and delivery times at all. \You have increased the order threshold for free shipping from €49 to €60!
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Response from Mon coin santé
Hello Madam,\nThank you for your order and comment. As indicated on the product sheets and in the health questionnaire, Homeopathy orders can take an extra 24 to 48 hours, according to your order lead time. We apologize for this delay. \Regarding the threshold for free shipping, this isn’t the first time we’ve increased it. However, it remains at 50 â'¬ for retail outlets. This increase is due to the increase in postal rates. Like you, we wish they’d be cheaper!\nMarie de MonCoinSanté\n
A
Rating: 3 out of 5
I found the delivery time much too long !!!
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Rating: 3 out of 5
It's a pity that for political reasons you stopped sending to Israel, the country where I live, once you sent me a parcel, the second time you refused, citing reasons that don't hold water. As for the people with whom I asked for advice, I can only thank them: trade and politics don't go together.
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Response from Mon coin santé
Hello, \nYou are mistaken. We no longer ship to Israel, not for political reasons (??) but because of delivery reliability and customs problems. We've had to refund many customers who were unhappy not to receive their parcels, (which is normal not to be happy!) It's the same for other countries like Brazil where we no longer ship either.
A
Rating: 3 out of 5
Delivery time too long
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Rating: 1 out of 5
I placed an order that was supposed to arrive within 48 hours but I haven't received anything, and this isn't the first time. A new payment system is proposed, but no information is given on how it works, what the customer has to do...
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Rating: 3 out of 5
Fast delivery and products in accordance with my order. It is unfortunate, however, that having ordered the Ysomega product in a 30-capsule pack without realizing it, when I was expecting 60 capsules, I ended up paying more than I expected. A little advice when examining my order would have given me complete satisfaction.
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Rating: 1 out of 5
I cancelled my account with you but I see that you don't understand French. I DON'T WANT TO HAVE ANYTHING MORE TO DO WITH YOU, FORGET MY EMAIL ADDRESS OTHERWISE I'LL HAVE TO INFORM THE CNIL, IS THAT CLEAR OR NOT???
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Response from Mon coin santé
Hello Madam,You have been unsubscribed, following your request, in time. You received an email from EKOMI following your order to evaluate our services. This is an automatic email that we could not prevent from being sent. Please accept our apologies for the inconvenience. \Best regards Denis Louvegnies
A
Rating: 1 out of 5
lack of information on the site. It was not specified that homeopathy tubes are not single-dose. As a result, I ordered too many tubes. Of course, you can't return them because they're medicines. What's more, they don't reply to e-mails...
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Response from Mon coin santé
Thank you for your comment. However, it is not correct.\nWe sell either granule tubes or dose tubes and this is clearly indicated in the very name of the product. Furthermore, we replied to your ticket on 14/10 at 16:39. We remain at your disposal.
A
Rating: 1 out of 5
Your discount coupons don't work or are ridiculous, the loyalty points are non-existent or ridiculous. Never any small gifts like most of your competitors, even just one or 2 small samples, that's always a pleasure! ................
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Response from Mon coin santé
Thank you for your comment. You're right, loyalty points are non-existent on medicines and homeopathy; it's French law. As for parapharmacy, our discounts of €5 or more are always appreciated by our customers. But perhaps you don't receive our offers? Sincerely,Denis from MonCoinSanté
A
Rating: 3 out of 5
fast delivery.\nproblem with the type of shipment: initial choice not respected. the shipment costs chosen at the outset were not respected and I paid the maximum costs. but not being able to correct I still continued with my order.\nthese are only tens of cents but the procedure should be reviewed.
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Rating: 3 out of 5
Delivery a little too long, otherwise the site is practical and simple.Perfect for restocking, but not for emergency treatment. I would recommend it to my friends.
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Rating: 3 out of 5
good
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Rating: 1 out of 5
does not respect deadlines, does not warn in case of supply problems and takes a long time to reimburse.
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