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Rating: 3 out of 5
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Customer reviews of Mon coin santé
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 8 593 published reviews
Summary of reviews
The online store Mon Coin Santé is highly praised for its efficient and prompt service, with many customers noting rapid delivery times that often exceed expectations. Orders frequently arrive in excellent condition, highlighting the care taken in packaging and handling. The ordering process is described as straightforward, with effective tracking options that keep customers informed throughout. Customer support receives accolades for being responsive and helpful, reinforcing a sense of reliability and trustworthiness in the service provided.
Reviews 1 and 3 stars
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Rating: 3 out of 5
Delay in delivery.
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Rating: 1 out of 5
#NAME?
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Response from Mon coin santé
Thank you for your feedback. With over 6,000 products and also selling to pharmacies, we are not immune to stock errors. Please accept our apologies.\nWe remain at your disposal.\nDenis Louvegnies
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Rating: 1 out of 5
Out of stock and not indicated when ordering
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Rating: 1 out of 5
Delays not respected order placed on the 13th here we are on the 20th still nothing ... no message of information?
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Response from Mon coin santé
Hello Sir,Your parcel left on the 19th and was delivered on the 21st. The email confirming shipment must have gone to your spam folder. We apologize for the delay.\nWe remain at your disposal.\nDenis Louvegnies
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Rating: 3 out of 5
The only problem was that my parcel was never deposited in my letterbox. I made a complaint and a very competent person was on the line. I have to receive my new parcel.
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Rating: 3 out of 5
Preparation time too long.
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Rating: 1 out of 5
too many reminders by e-mail, I don't read them anymore, too many make me regret having used your services, you mustn't harass the consumer!!! too bad!
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Response from Mon coin santé
Thank you for your comment. \nWe send promotions to satisfy our customers and are sorry that you feel harassed. \nOn MonCoinSanté we offer the choice of receiving or not receiving the newsletter when creating a customer account. In addition, each of our newsletters includes the words "do not receive any further offers", which you simply click on to unsubscribe. \nWe have just unsubscribed you from the list, you will no longer receive Newsletters. \nWe wish you a very good continuation,\nBien cordial, \nThe MonCoinSanté team
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Rating: 3 out of 5
after our first ISOMEGA order, the others were not followed up, I wonder if you received our e-mails!!!!
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Rating: 3 out of 5
the deadline should have been 48-72 h was not validated because the drug instead of having stopped at these hours arrived only 4 days even more (from 26-02 to 07-03-14!!!!
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Rating: 3 out of 5
Not much to say with only one order. However, there was one thing I didn't like, if you'll forgive me: when you visualize the product, it's not possible to find out what it does, how to take it, etc. There's only a general paragraph. There's only a general paragraph.\nSo, everything went well, and please continue not to impose anything in terms of e-mail, news, info etc... It makes me run away from unwanted things. Thank you, cordially ***
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Rating: 1 out of 5
I placed an order on 22.01.2014, it is now January 31 and to date I have no news of my order. I can only judge the delay since I have not received my package, and the delay is far too long especially since I have received no news by mail of my order. I went several times to my account to see the progress but the order was still being prepared!
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Rating: 3 out of 5
Not enough samples
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Rating: 3 out of 5
certain products are indicated as being unavailable without any indication of availability.
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Rating: 1 out of 5
I placed an order N° ****** on your site on 12/12 to have products for the arrival of my vacations and to survive against mosquitoes!\nYou announced to me by Email :\nMode of delivery :La Poste - Free delivery charges - Colissimo against signature (48/72 h) \nSuper! Still no parcel! \nI call this incompetence.\nSo as soon as it arrives it will leave again and I ask you to reimburse me.
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Response from Mon coin santé
Thank you for your testimonial. The 48/72h delivery times are for metropolitan France only. In your case, you are shipping to Guadeloupe, so these delivery times are obviously not the same. We will of course reimburse you upon receipt of your return package.
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Rating: 3 out of 5
Perfect order processing and preparation. Remote delivery
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Rating: 3 out of 5
not enough choice. lacks a lot of products that would interest me.
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Response from Mon coin santé
Please let us know what products you'd like to see on our site. We regularly update our catalog and would be delighted to add them.
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Rating: 3 out of 5
Delivery a little long and packages arrived a little crushed.
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Rating: 3 out of 5
Incomplete order on arrival (2 products missing) ,This suggests that there is no double check during shipment .however following a complaint by phone the reshipment was immediate .
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Rating: 3 out of 5
No better product prices, expensive delivery, but accuracy of product advertised and delivered correct in general.
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Rating: 3 out of 5
I found that delivery took a long time.
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Rating: 3 out of 5
Fast and correct delivery but the box was a little small for my products so some boxes were damaged in transit.
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Rating: 3 out of 5
Good buy, but it doesn't say that you have to buy the tests separately if you fold the machine.
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Response from Mon coin santé
Thank you for your testimonial. It was however written in the short description that the tests are not supplied with the device. We'll put this information in bold so that it's easier to read.\nBien cordialement,\nDenis
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Rating: 3 out of 5
Due to a deadline problem with a product, the product ordered and paid for was not delivered (which is a sign of seriousness on the part of the site, which warned us by email). However, there was no information concerning the refund of the undelivered product (credit note, refund, deferred delivery, etc.).
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Response from Mon coin santé
Thank you for your testimonial. We have just replied to you by email. Sincerely yoursThe MonCoinSanté team
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Rating: 1 out of 5
My order was placed on June 30th and I still haven't received anything!
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Response from Mon coin santé
Thank you for your order placed on the online pharmacy MonCoinSanté. An error occurred in our service and we did not see the payment of this one. We will send your package tomorrow.
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Rating: 3 out of 5
a little long to receive the order
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Rating: 1 out of 5
as far as delivery is concerned, I'm satisfied, but what matters to me is effectiveness, and for the moment I'm just starting the treatment so I can't say anything yet about the quality and promised results of the product I've just bought...
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Rating: 3 out of 5
it's a pity that not all products are available fast and careful delivery
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Rating: 1 out of 5
This MAY 22, 2013, I still have not received your shipment,,,???!!!\nThank you for calling me back please.
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Response from Mon coin santé
Thank you for your email. We have just called you. Indeed, the follow-up of the Post Office shows that your parcel is late and arrived in your department on the 23/05. You should receive it very soon.\nWe remain at your disposal.\nDenis \nMonCoinSanté
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Rating: 3 out of 5
very satisfied very fast shipping,too bad phytalgic is out of stock
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Rating: 1 out of 5
Hello, your prices are correct, nevertheless I am still waiting for my products.\nEn effet, je suis toujours en attente de réception de mon colis avec le numéro de suivi 6H00538751481\ncommande N°300012921.!!!!!
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Response from Mon coin santé
Hello Sir,\nYes indeed following your call we are waiting for the Post Office to know if they found your package.\nWe remain at your disposal.\nDenis Louvegnies
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Rating: 3 out of 5
Product corresponds to expectationsPrice correctDelivery time satisfactory
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Rating: 3 out of 5
I rated it average because my first pillbox, the same one, broke after 8 days, so average quality.
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Rating: 3 out of 5
I bought pacifiers and the problem was that the product presentation photos did not show the shape of the pacifier, I had to compare with photos from another site. Otherwise the price was the cheapest
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Rating: 1 out of 5
the deliveryman doesn't even ring for delivery, leaving a delivery notice, and my post office was closed for the next day. it's annoying!!!
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Response from Mon coin santé
Thank you for ordering from MonCoinSanté. Indeed we understand that you are disappointed with the services of the post office. We are considering an alternative to the Post Office and leaving the choice of carrier to our customers.\nWe thank you for your testimonial and remain at your disposal.\nBien cordialement,\nDenis Louvegnies
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Rating: 3 out of 5
Good evening, I placed an order and I thought I would receive some samples, but I didn't receive anything. I'm a little disappointed because when I go to the pharmacy they always offer me something and here, nothing!
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Response from Mon coin santé
We would like to thank you for your order, which you have received, and for your testimonial. It does happen that we run out of samples relating to the order placed. Unfortunately, we depend on what the laboratories give us. We will insist that they provide us with more.\nWe remain at your disposal.\nDenis Louvegnies\n
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Rating: 3 out of 5
good vpc service, except for one product sold which remains extremely expensive for the quantity offered.
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Response from Mon coin santé
Thank you for your message. You are right, some essential oils are expensive even for small quantities. The most expensive is Rose essential oil at 80€ for 2ml only!\nWe remain at your disposal.\nDenis Louvegnies\n