The online store "Mon Whisky" excels in several key areas that contribute to a positive shopping experience. Customers consistently highlight the excellent quality of the whisky, noting not only its taste but also the impressive selection available for various budgets. The delivery process is frequently praised for being fast and reliable, with many appreciating the careful packaging that ensures products arrive in perfect condition. Communication with the sales department is described as prompt and effective, adding to the overall satisfaction with the service.
I did not receive my parcel within the requested 24 hours. The next day I was not available to receive the parcel, so I scheduled a pickup at a post office, and in the end it arrived at my house! Luckily my friend was there to pick it up. What's in the article, no worries thank you.
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Response from Mon Whisky
Hello, we would like to remind you that we guarantee next-day Chronopost delivery for orders placed before 3:00 pm (preparation time required). You placed your order on 13/06 at 17:10, so it left the next day, i.e. 14/06, and was delivered on 15/06. We are sorry that you are disappointed with our service, but we have done everything possible to satisfy you. Sincerely, The MonWhisky.fr team
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Herman A.
Rating: 1 out of 5
following a purchase from 11/06/2017
Box of special edition was damaged. Not happy when you buy a bottle of 350!
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Vitry94
Rating: 4 out of 5
following a purchase from 07/04/2017
competitive price, fast delivery but could be even faster: ordered on Friday, received the following Thursday, wide choice
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Stanislas K.
Rating: 4 out of 5
following a purchase from 06/04/2017
Large selection of quality products.
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Lionel B.
Rating: 4 out of 5
following a purchase from 06/04/2017
Professionals
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Isabelle F.
Rating: 3 out of 5
following a purchase from 26/03/2017
but the box containing the bottle is in poor condition It's average for a gift
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Response from Mon Whisky
Hello, we are sorry that the box arrived in bad condition despite all our precautions. It is true that the case on this bottle of Blanton's is just a very thin cardboard box. We have reported this to our supplier several times. If you would like us to send you a new case, please do not hesitate to contact us again. Sincerely, the MonWhisky.fr team
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David J.
Rating: 4 out of 5
following a purchase from 18/03/2017
perfect for a long-distance gift...
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Stéphane
Rating: 4 out of 5
following a purchase from 17/03/2017
fast delivery very well packaged nothing to complain about
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Anonyme
Rating: 4 out of 5
following a purchase from 09/03/2017
Concerning delivery: RAS - timely receipt of products ordered - no particular worries - thank you to the people handling orders and shipmentsConcerning the quality of products distributed by the company: we have not yet tested everything..fortunately!
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Julie M.
Rating: 4 out of 5
following a purchase from 17/02/2017
The product conforms, the packaging was really nice and the modification of my message was taken into account. The only problem: delivery in 5 working days instead of the 48/72h announced.
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David A.
Rating: 3 out of 5
following a purchase from 16/02/2017
A very good telephone reception, with a super after-sales service I am not disappointed with my purchase but disappointed with the delivery time not respected by the deliveryman. I pay an express delivery and receive my parcel the day after the expected reception after having called the site so that it sends me a new parcel.
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Kik
Rating: 4 out of 5
following a purchase from 11/02/2017
Transport too expensive for over 200euros
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Philippe S.
Rating: 4 out of 5
following a purchase from 05/02/2017
I recommend this site
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Jean-martin D.
Rating: 4 out of 5
following a purchase from 03/02/2017
Efficient website, reliable delivery service, good packaging. The only downside is the rather high price of the bottles ...
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Thomas J.
Rating: 4 out of 5
following a purchase from 20/01/2017
Fast and efficient
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Grégoire
Rating: 4 out of 5
following a purchase from 28/12/2016
delivery as expected. delivered on time, contents ok and well packed. Nothing to report.
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Sylvie V.
Rating: 3 out of 5
following a purchase from 26/12/2016
My search was directed to a Balvenies Cuban selection and I ended up with a Balvenies caraibben. Impossible to make a claim 3 days before Christmas.
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Response from Mon Whisky
We do not understand your comment. We only offer Balvenie 14 year old Caribbean Cask for sale. It says so clearly. The Balvenie Cuban Selection has not been available for some time now. We are sincerely sorry that you made a mistake with your order and would like to point out that a return of the product, if unsuitable, is perfectly possible. Sincerely, The MonWhisky.fr team
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Denis G.
Rating: 2 out of 5
following a purchase from 14/12/2016
This review is the modified version of a previous review that the MonWhisky site asked TrustPilot to remove because I referred to a competitor site for one of the points of improvement. This review is completed following a response from MonWhisky, which apparently does not tolerate criticism (rating downgraded due to disagreement over the content of this response).Ordered 3 bottles of rum don papa 7 ans. Delivery time of 48/72h not respected, parcel delivered in 5 days. I confirm that I received an e-mail on Saturday 3 December at 10:09 confirming that my order had been taken into account with a delivery time of 48/72h with no restrictive mention; the parcel was delivered to the 83 courier center on 7 December but was not delivered to my home until 8 December.I also wanted to order 3 bottles of don papa 10 ans, but the site imposed a maximum of one bottle per order, obliging me to repeat the order several times and to pay the delivery costs each time. So I didn't order this delicious beverage from this site, but from another which didn't impose this constraint (MonWhisky objected to the competitor's name being published).
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Response from Mon Whisky
We would like to thank you for your review, but would like to clarify a few points. Indeed, we have asked for your initial comment to be moderated as it referred to a competitor and this is contrary to Trustpilot's terms of use. Your order was placed on December 3 (a Saturday). It was dispatched on Monday December 5 (i.e. the first possible working day) and was delivered to you on Wednesday December 7. It was therefore delivered in 48 hours and not in 5 days as you say. Concerning the Don Papa 10 ans, we are indeed limiting the number of bottles per customer to one, as this is a limited-edition product that few sites are offering at the time of writing, and we felt it was important to be able to offer it to as many people as possible, especially at Christmas time. With that in mind, we wish you all the very best for the festive season. Sincerely, the MonWhisky.fr team
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Carine C.
Rating: 4 out of 5
following a purchase from 17/12/2016
Islay barley ordered for Christmas and received well in time, well packaged and reasonably priced for a Bruichladdich, but no way of getting a means of transport that doesn't add 10% to the price...a later opinion on the whisky itself after the holidays!
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Thomas R.
Rating: 3 out of 5
following a purchase from 15/12/2016
Order placed on Sunday, delivery on Thursday still not done. I understand that we are coming up to Christmas time, but the deadlines are not respected.
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Response from Mon Whisky
Hello, following your order on Sunday 11/12, your parcel left the next day, i.e. Monday 12/12. According to the tracking system, the parcel will be delivered on 15/12. This slight delay is due to the Christmas period.
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Carole C.
Rating: 4 out of 5
following a purchase from 15/12/2016
Fast, but it's a shame that the bottle arrives without a case...especially if it's a gift!
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Response from Mon Whisky
Thank you for your comment. We would just like to point out that this bottle does not have any packaging as indicated on the product sheet. Happy holidays to you.
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Chantal B.
Rating: 4 out of 5
following a purchase from 13/12/2016
FAST PROCESSING AND DELIVERY
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Stéphanie T.
Rating: 4 out of 5
following a purchase from 07/12/2016
Fast order processing, delivery within 48 hours, impeccable packaging - to be recommended.
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Jacques P.
Rating: 4 out of 5
following a purchase from 03/12/2016
It's a shame because the quality is good.
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Pascal
Rating: 3 out of 5
following a purchase from 14/11/2016
The site is really well done.One drawback, on arrival, a glass was chipped and no piece in the package. Otherwise, I'm pleased with the delivery time and the quality of the product. Otherwise, I'm pleased with the delivery time and the packaging. Enjoy your shopping and tasting,
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Response from Mon Whisky
We are very sorry about this incident. As stipulated in the e-mail we sent you, we are sending you a new glass immediately. We hope to see you soon on MonWhisky.fr
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Jean-françois D.
Rating: 4 out of 5
following a purchase from 07/11/2016
everything ok. very good packaging
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Quentin H.
Rating: 4 out of 5
following a purchase from 17/10/2016
Fast delivery, compliant package
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M. R.
Rating: 4 out of 5
following a purchase from 17/09/2016
Shipping took a week instead of two days.
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Pascale
Rating: 4 out of 5
following a purchase from 07/09/2016
Wide selection, fast delivery and competitive prices
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Michel C.
Rating: 3 out of 5
following a purchase from 27/08/2016
As a collector, this is an important factor.
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Response from Mon Whisky
Hello, we're sorry that the bottle box was damaged in transit. As stated in our telephone conversation, we are sending you a new case to replace it. We hope that this gesture will demonstrate our commitment to customer satisfaction. Sincerely, The MonWhisky.fr team
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Benoit
Rating: 4 out of 5
following a purchase from 03/08/2016
I've made some great discoveries but I have to say it's not cheap. Some bottles are cheaper elsewhere, but not all! Cheers!
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Lacanal D.
Rating: 4 out of 5
following a purchase from 02/08/2016
Product too expensive
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Philippe C.
Rating: 4 out of 5
following a purchase from 28/07/2016
fast, neat. Nothing to say
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Sandoval
Rating: 1 out of 5
following a purchase from 15/07/2016
I placed my order on July 08 for a birthday gift. It is now July 15, and the order has still not been given to the carrier!!! I am very dissatisfied!!! Why announce a delivery in 48 hours?
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Response from Mon Whisky
Hello, As we explained to you by e-mail, your order has been dispatched on time. However, in view of the tracking, it would appear that the parcel has been mislaid or cannot be located by the carrier. We are very sorry about this situation and will immediately send a new Chronopost parcel to your addressee. Sincerely, The MonWhisky.fr team
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Philippe B.
Rating: 3 out of 5
following a purchase from 21/06/2016
It's a pity that the site's banner announces that postage is "free" on purchases of 150 or more: this is obviously not the case !!!!!
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Response from Mon Whisky
We do offer free postage on orders of 150 or more at a relay point. However, your order amounted to 128.90 and was therefore not eligible for free shipping. Sincerely, The Monwhisky.fr team.
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GuillauM
Rating: 4 out of 5
following a purchase from 12/06/2016
Fast and careful shipping
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FRANCK
Rating: 4 out of 5
following a purchase from 09/06/2016
correct price and fast delivery. very good
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Michel
Rating: 4 out of 5
following a purchase from 10/05/2016
fast and compliant delivery, improvement can come from prices....!
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Laurent
Rating: 4 out of 5
following a purchase from 28/04/2016
Deadline met, kept well informed of the progress of the order, bottles very well packed and fortunately because delivery by post to be delivered to an address chosen but package arrived in poor condition. None of the bottles suffered but the boxes did. It's a pity that once again the post office doesn't shine for its professionalism.
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Mathieu
Rating: 4 out of 5
following a purchase from 26/04/2016
Order processed quickly, received in 48 hours with reliable packaging. A little downside on the price of certain references which can be found at a much lower rate in some shops.
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