The online store "Mon Whisky" excels in several key areas that contribute to a positive shopping experience. Customers consistently highlight the excellent quality of the whisky, noting not only its taste but also the impressive selection available for various budgets. The delivery process is frequently praised for being fast and reliable, with many appreciating the careful packaging that ensures products arrive in perfect condition. Communication with the sales department is described as prompt and effective, adding to the overall satisfaction with the service.
Hello,The packaging, the service was correct, the product was compliant, but the shipping was an unacceptable error! When you request a billing address and a delivery address, the least you can do is be consistent! I asked for a delivery to "another address" and another "name" than mine, as a result, the package was delivered to the right address but to my name ........... total confusion with the sender, the post office, I almost ended up with a complaint on my back ... In the end it is better but not thanks to Monwhisky.fr. I do not think it is a bad box (Monwhisky.fr), but in the future be careful in your shipments!
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Response from Mon Whisky
Hello, thank you for your comment but we don't understand it. We delivered to a different address but also to a different name than the billing address as requested on the order. As our shipping labels are automated, there is no possible confusion and, after checking with the Post Office, we have sent your parcel to the name and address requested. We are sincerely sorry for your dissatisfaction and suggest that you contact us to discuss the matter (we have left you a telephone message to this effect). Please do not hesitate to contact us again. Sincerely, the MonWhisky.fr team
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Alison
Rating: 3 out of 5
following a purchase from 18/06/2017
I did not receive my parcel within the requested 24 hours. The next day I was not available to receive the parcel, so I scheduled a pickup at a post office, and in the end it arrived at my house! Luckily my friend was there to pick it up. What's in the article, no worries thank you.
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Response from Mon Whisky
Hello, we would like to remind you that we guarantee next-day Chronopost delivery for orders placed before 3:00 pm (preparation time required). You placed your order on 13/06 at 17:10, so it left the next day, i.e. 14/06, and was delivered on 15/06. We are sorry that you are disappointed with our service, but we have done everything possible to satisfy you. Sincerely, The MonWhisky.fr team
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Herman A.
Rating: 1 out of 5
following a purchase from 11/06/2017
Box of special edition was damaged. Not happy when you buy a bottle of 350!
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Isabelle F.
Rating: 3 out of 5
following a purchase from 26/03/2017
but the box containing the bottle is in poor condition It's average for a gift
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Response from Mon Whisky
Hello, we are sorry that the box arrived in bad condition despite all our precautions. It is true that the case on this bottle of Blanton's is just a very thin cardboard box. We have reported this to our supplier several times. If you would like us to send you a new case, please do not hesitate to contact us again. Sincerely, the MonWhisky.fr team
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David A.
Rating: 3 out of 5
following a purchase from 16/02/2017
A very good telephone reception, with a super after-sales service I am not disappointed with my purchase but disappointed with the delivery time not respected by the deliveryman. I pay an express delivery and receive my parcel the day after the expected reception after having called the site so that it sends me a new parcel.
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Sylvie V.
Rating: 3 out of 5
following a purchase from 26/12/2016
My search was directed to a Balvenies Cuban selection and I ended up with a Balvenies caraibben. Impossible to make a claim 3 days before Christmas.
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Response from Mon Whisky
We do not understand your comment. We only offer Balvenie 14 year old Caribbean Cask for sale. It says so clearly. The Balvenie Cuban Selection has not been available for some time now. We are sincerely sorry that you made a mistake with your order and would like to point out that a return of the product, if unsuitable, is perfectly possible. Sincerely, The MonWhisky.fr team
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Denis G.
Rating: 2 out of 5
following a purchase from 14/12/2016
This review is the modified version of a previous review that the MonWhisky site asked TrustPilot to remove because I referred to a competitor site for one of the points of improvement. This review is completed following a response from MonWhisky, which apparently does not tolerate criticism (rating downgraded due to disagreement over the content of this response).Ordered 3 bottles of rum don papa 7 ans. Delivery time of 48/72h not respected, parcel delivered in 5 days. I confirm that I received an e-mail on Saturday 3 December at 10:09 confirming that my order had been taken into account with a delivery time of 48/72h with no restrictive mention; the parcel was delivered to the 83 courier center on 7 December but was not delivered to my home until 8 December.I also wanted to order 3 bottles of don papa 10 ans, but the site imposed a maximum of one bottle per order, obliging me to repeat the order several times and to pay the delivery costs each time. So I didn't order this delicious beverage from this site, but from another which didn't impose this constraint (MonWhisky objected to the competitor's name being published).
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Response from Mon Whisky
We would like to thank you for your review, but would like to clarify a few points. Indeed, we have asked for your initial comment to be moderated as it referred to a competitor and this is contrary to Trustpilot's terms of use. Your order was placed on December 3 (a Saturday). It was dispatched on Monday December 5 (i.e. the first possible working day) and was delivered to you on Wednesday December 7. It was therefore delivered in 48 hours and not in 5 days as you say. Concerning the Don Papa 10 ans, we are indeed limiting the number of bottles per customer to one, as this is a limited-edition product that few sites are offering at the time of writing, and we felt it was important to be able to offer it to as many people as possible, especially at Christmas time. With that in mind, we wish you all the very best for the festive season. Sincerely, the MonWhisky.fr team
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Thomas R.
Rating: 3 out of 5
following a purchase from 15/12/2016
Order placed on Sunday, delivery on Thursday still not done. I understand that we are coming up to Christmas time, but the deadlines are not respected.
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Response from Mon Whisky
Hello, following your order on Sunday 11/12, your parcel left the next day, i.e. Monday 12/12. According to the tracking system, the parcel will be delivered on 15/12. This slight delay is due to the Christmas period.
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Pascal
Rating: 3 out of 5
following a purchase from 14/11/2016
The site is really well done.One drawback, on arrival, a glass was chipped and no piece in the package. Otherwise, I'm pleased with the delivery time and the quality of the product. Otherwise, I'm pleased with the delivery time and the packaging. Enjoy your shopping and tasting,
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Response from Mon Whisky
We are very sorry about this incident. As stipulated in the e-mail we sent you, we are sending you a new glass immediately. We hope to see you soon on MonWhisky.fr
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Michel C.
Rating: 3 out of 5
following a purchase from 27/08/2016
As a collector, this is an important factor.
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Response from Mon Whisky
Hello, we're sorry that the bottle box was damaged in transit. As stated in our telephone conversation, we are sending you a new case to replace it. We hope that this gesture will demonstrate our commitment to customer satisfaction. Sincerely, The MonWhisky.fr team
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Sandoval
Rating: 1 out of 5
following a purchase from 15/07/2016
I placed my order on July 08 for a birthday gift. It is now July 15, and the order has still not been given to the carrier!!! I am very dissatisfied!!! Why announce a delivery in 48 hours?
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Response from Mon Whisky
Hello, As we explained to you by e-mail, your order has been dispatched on time. However, in view of the tracking, it would appear that the parcel has been mislaid or cannot be located by the carrier. We are very sorry about this situation and will immediately send a new Chronopost parcel to your addressee. Sincerely, The MonWhisky.fr team
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Philippe B.
Rating: 3 out of 5
following a purchase from 21/06/2016
It's a pity that the site's banner announces that postage is "free" on purchases of 150 or more: this is obviously not the case !!!!!
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Response from Mon Whisky
We do offer free postage on orders of 150 or more at a relay point. However, your order amounted to 128.90 and was therefore not eligible for free shipping. Sincerely, The Monwhisky.fr team.
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Pierre M.
Rating: 2 out of 5
following a purchase from 11/04/2016
I was supposed to receive my parcel the next day by Chronopost for 19.90 . This was not the case, I received it on Monday instead of Saturday. There's no point in asking for an express parcel. Big disappointment because it was for a birthday that took place on Saturday, I arrived empty-handed ... thank you!
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Response from Mon Whisky
You placed your order on Friday at 2:00 pm and we shipped the package the same day, requesting delivery on Saturday. We are sorry that the carrier was unable to deliver on Saturday morning. However, we would like to draw your attention to the fact that, as specified in our delivery conditions, express parcels can be delivered within 24 hours "Excluding weekends and public holidays".
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Laure
Rating: 2 out of 5
following a purchase from 04/01/2016
Everything was fine until delivery. Incredible to be delivered so far from home when you don't have a car and you asked for the nearest relay point. To pay so much for delivery and to be badly delivered and not to be reimbursed but to have a voucher to buy again on the same site! No, trust is no longer there.
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Response from Mon Whisky
We're sorry for the inconvenience but, as we explained to you by e-mail, the initially selected relay point decided to stop accepting parcels, without prior notice. The carrier had no choice but to deliver your parcel to the 2nd nearest relay point. Concerning the reimbursement of the 7.90 shipping costs in the form of a voucher, this is a commercial gesture for this malfunction, beyond our control.
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