The online store "Mon Whisky" excels in several key areas that contribute to a positive shopping experience. Customers consistently highlight the excellent quality of the whisky, noting not only its taste but also the impressive selection available for various budgets. The delivery process is frequently praised for being fast and reliable, with many appreciating the careful packaging that ensures products arrive in perfect condition. Communication with the sales department is described as prompt and effective, adding to the overall satisfaction with the service.
A delivery glitch that was rectified by Christelle, to whom I say bravo for her welcome and responsiveness, I was delivered on time. Well-packaged parcel and undamaged bottle case. Quite a good choice and correct price overall. I recommend them.
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Jean-pierre V.
Rating: 4 out of 5
following a purchase from 06/09/2023
RAS except perhaps the delivery time a little longer than expected
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Vincent D.
Rating: 4 out of 5
following a purchase from 06/08/2023
Fast delivery but one product was missing.
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Response from Mon Whisky
Hello Vincent, Thank you for your comment. We apologize for this small stock issue. We hope you enjoy the rest of your order! Wishing you a nice day,The monWhisky team
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NM
Rating: 4 out of 5
following a purchase from 30/05/2023
Very good! Fast shipping, perfect package.
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Antonio U.
Rating: 4 out of 5
following a purchase from 04/05/2023
Ho acquistato dall'Italia, ho pagato la spedizione più costosa che prometteva l'arrivo del bene in 24 ore, ma a distanza di 4 giorni ancora non sappiamo dov'è il bene acquistato. Ho contattato l'assistenza che mi ha risposto laconicamente: 'abbiamo spedito il bene il giorno dopo l'acquisto'... ed è finita lì. Sono ancora in attesa.Ho modificato il giudizio dopo il giudizio espresso su trustpilot (aumentate le stelle), perché il venditore ha rimborsato il costo della spedizione, visto che questa non è arrivata nei tempi previsti (ma è comunque arrivata).
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Response from Mon Whisky
Hi Antonio,Thank you for your purchase. Our customer service team has been in touch with you to resolve this issue. Please do not hesitate to contact us again!The monWhisky team
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Herve.rimassonhotmail.fr
Rating: 4 out of 5
following a purchase from 08/05/2023
The product ordered was delivered 2 days after the order.
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Response from Mon Whisky
Dear Hervé,Thank you for taking the time to leave us your feedback on our service and delivery. We look forward to serving you again in the near future! monWhisky team
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Thierry P.
Rating: 4 out of 5
following a purchase from 03/04/2023
This experience was very positive, first of all the products were in order, shipping was fast and well protected...I recommend this site for the choice of delivery which is 1 plus.
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Audrey G.
Rating: 4 out of 5
following a purchase from 03/04/2023
Good site, fast delivery and well-prepared parcel next to advisor
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Garet
Rating: 4 out of 5
following a purchase from 05/02/2023
highly visible promos, wide selection of products and fast delivery
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Haknot
Rating: 4 out of 5
following a purchase from 20/01/2023
Nice bottle. Very happy to have taken the opportunity to discover this independent bottler! Good value for money
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Begou T.
Rating: 4 out of 5
following a purchase from 20/01/2023
Good bottles that made the recipients happy!
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Eric B.
Rating: 4 out of 5
following a purchase from 11/01/2023
A bottle was missing from the parcel. After calling, I was able to pick it up 48 hours later.
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Philippe B.
Rating: 4 out of 5
following a purchase from 02/12/2022
Damaged cardboard packaging
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Mike O.
Rating: 1 out of 5
following a purchase from 13/11/2022
What's the point of choosing a collection point, when in the end you drop the parcel off at the collection point of your choice? The one I chose is open on Sundays, not yours. Pick-up is now complicated.
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Christelle C.
Rating: 2 out of 5
following a purchase from 12/11/2022
Hello, the bottle is perfect but the delivery is not! I asked for delivery at the post office a few hundred metres from my home and it was delivered to another town.
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Response from Mon Whisky
Dear customer,We sincerely apologize for the inconvenience. As exchanged by email, we have contacted our service provider Colissimo in order to understand the reason for this change of delivery and are waiting for a return from them. We have also reimbursed your postage costs to apologize for the inconvenience.We remain at your disposal for any further information.Sincerely,The Mon Whisky team
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Pierre-xavier K.
Rating: 4 out of 5
following a purchase from 06/06/2022
Plenty of choice. Some exceptional whiskies and very good logistics once the order is placed. However, I have noticed some frustrating out-of-stock situations.
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Rodolphe
Rating: 2 out of 5
following a purchase from 10/10/2022
No loyalty program and chargeable delivery
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Response from Mon Whisky
Hello,We are sorry to hear that your experience on our site did not bring you complete satisfaction.after verification, you did benefit from a -10% discount (newsletter registration) and free shipping, since your order was over 90.we remain at your disposal for any further information. Yours sincerely,Clémentine Mon Whisky
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Helori D.
Rating: 4 out of 5
following a purchase from 27/08/2022
Very satisfied with the bottle. Only slight downside: the box was separate.
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Vincent V.
Rating: 4 out of 5
following a purchase from 07/07/2022
Perfect packaging and delivery times.
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Hugh F.
Rating: 4 out of 5
following a purchase from 20/06/2022
Finally received but I had to call because the supplier had not honoured the order Lack of follow-up I received 2 weeks late
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Alexandre L.
Rating: 4 out of 5
following a purchase from 02/06/2022
The bottle's case is damaged, but the rest is OK.
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Loic B.
Rating: 4 out of 5
following a purchase from 14/03/2022
delivery time longer than expected.
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Hervé M.
Rating: 4 out of 5
following a purchase from 04/02/2022
fast and correct
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Myriam B.
Rating: 1 out of 5
following a purchase from 16/04/2021
I order a whisky and receive another version (not as good and not as expensive). So I send an email. Quick and polite reply. I have to send back the bottle I received by mistake and I get my money back. I also get 10% off my next order.... When you're out of stock, you don't send customers anything else. It's a mistake. I can't go anywhere. So I'm forced to keep the unwanted bottle. And to manage to find the right version elsewhere. I'm very disappointed.
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Peltier A.
Rating: 4 out of 5
following a purchase from 26/09/2019
Quick dispatch of replacement product due to stock shortage.
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Manon
Rating: 4 out of 5
following a purchase from 22/08/2019
Received quickly, very well packaged! The only downside is that I could not choose the size of the tee shirt...
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Client
Rating: 4 out of 5
following a purchase from 15/07/2019
Great product ... great service ... I bought the rum papa (Unique rum) with the TShirt as a gift ... only instead of an xxl I received a large .... Too bad?
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Response from Mon Whisky
Hello and thank you for your comment. We're very sorry, but it's true that the T-shirts included in the case are one size only. Sincerely, The MonWhisky.fr team
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Philippe P.
Rating: 4 out of 5
following a purchase from 04/07/2019
very good service but we regret the rather high delivery costs.
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Olivier C.
Rating: 4 out of 5
following a purchase from 28/06/2019
HelloGood responsiveness for sending cartons distorted my contents intact thank you to all
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Séco
Rating: 4 out of 5
following a purchase from 26/06/2019
Package took a week to arrive...Paying more than 11 for a colissimo pickup that took so long is expensive...Otherwise well protected and packaged bottles...
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Fanny
Rating: 4 out of 5
following a purchase from 27/05/2019
Fast shipping What I regret is that the box was pushed on top and torn. Otherwise nothing to complain about.
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Denis J.
Rating: 4 out of 5
following a purchase from 19/05/2019
Product well packaged and received at a relay point... all good things.
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M. J.
Rating: 4 out of 5
following a purchase from 22/03/2019
I did not get the message warning me of the arrival of my parcel at the relay point, I only got a reminder three days later telling me that I had to go and pick it up.
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Pascal R.
Rating: 4 out of 5
following a purchase from 18/03/2019
I would have liked to give it 5 stars, but the Chronopost delivery service was catastrophic! A lost parcel, Mon whisky.fr reacted very quickly by sending back a parcel the same day (well done to them!), but Chronopost took 4 days longer for a parcel supposedly delivered in 24h and we had to call the deliveryman to be delivered correctly (2 notices in the letterbox when the person was actually there!).
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Response from Mon Whisky
Hello, I'm sorry about this transport problem. We have taken note of your comment and will pass it on to Chronopost. Sincerely, the MonWhisky.fr team
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Carméla R.
Rating: 4 out of 5
following a purchase from 15/12/2018
Order arrived quickly, small disappointment was missing gift wrapping that was not included. Otherwise perfect.
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Olivier D.
Rating: 4 out of 5
following a purchase from 15/12/2018
Answer questions
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MrT
Rating: 4 out of 5
following a purchase from 06/12/2018
Perfect good site
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Client
Rating: 4 out of 5
following a purchase from 20/10/2018
Fast delivery and perfect packaging. Everything is well protected to avoid the inconvenience of receiving a wet cardboard box with the sound of broken glass as on other sites...The prices are also well placed. Conclusive experience therefore.
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Alexandre B.
Rating: 4 out of 5
following a purchase from 12/07/2018
fast service, on-time delivery and very well-protected products
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AlainPerol
Rating: 4 out of 5
following a purchase from 08/07/2018
Conclusive experience... Quality and varied products, good communication...
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